Simpleswap Reviews

I swapped cardano with xlm more then 10 hour ago but still nothing came to me i writer to support but still not answeredhow long does it take to get the refund I sent the cardano recovery address over an hour ago and I m still waiting this is your problem because if xlm doesn t work you shouldn t accept exchanges with that coin you can t make people wait whole days

Second time I have had technical issues with a transfer First time took over an hour to resolve Second time my dashboard or history did not show the pending transaction Chat support is slow and goes off for uncomfortably long periods On the plus side has multiple coins and chains otherwise would have been a 1 star

The interface doesn t work correctly It says awaiting deposit even though the transaction went through which makes me very uncomfortable using this service It also messed up on giving me my loyalty SWAP bonus I had to beg customer service to fix it request 69842

I initiated a swap of GAS to BTC at around 9 AM this morning with the deposit showing on my wallet at 9 10 It is currently after 2 PM and I have not received my coins The site says it is waiting for 5 confirmations which actually happened maybe 5 minutes after the original deposit was made I have been in touch with their customer support and they are very responsive but I have not actually received any help They tell me they are working on it At this point I would just like my crypto back I don t know if I am being ripped off or not and I am getting upset This was a pretty large sum of crypto for me The reason I give them 2 stars is that they are responding pretty quick even though it s not helping Exchange ID 01dfdx7uc713bk6i

I had issues with the exchange in the past but decided to give them another chance Turns out it was a terrible decision Attempted a swap one day and it took over 2 hours 2 days later I attempted a different swap with different coins and it took over an hour The support experience with David was terrible if I could give them 0 5 stars I would If you re looking for a quick exchange I would advise you to look elsewhere

They re burying critical reviews with what I imagine to be a bunch of fake 5 star reviews Swap was stuck for over two hours live chat support was NOT helpful Eventually after sending a number of threatening messages they finally pushed my swap through and took an extra 5 USDT while they were at it I wish I had googled this company before using it I m glad I didn t lose all of my coins like other people did but I definitely believe that they ve scammed a number of people

I attempted to send the requested 104 XRP from Kraken to SimpleSwap but Kraken took a 02 XRP fee so the total amount sent to SimpleSwap was 103 98 XRP The transaction was not going through after 10 minutes so I sent 02 XRP to add to the 103 98 to make a total of 104 XRP I contacted support immediately to tell them and within 10 minutes they emailed back they will not issue a refund and they will not forward the XRP to the coin I requested Their response was Your exchange can t be completed the amount of coins is less than the minimum allowable amount I replied asking for clarification and sent a detailed response with transaction IDs They replied Your exchange can t be completed the amount of coins is less than minimum allowable amount Unfortunately refund will not be possible as the amount is smaller than the network fee I m confused I sent 104 XRP as requested It did not specify it had to be in one transaction I sent further proof of the transactions and yet again I received an automated response Unfortunately refund will not be possible as the amount is smaller than the network fee I responded Please connect me with a human Thank you SimpleSwap Response We already told you that you sent less the minimum amount We cant make a refund the amount is too small Hello Garrett We received your review on Trustpilot Thank you for letting us know about this issue First sorry for the misunderstanding - due to the fact that two transactions came from you only the one that came later was tied to the swap However we have just found the first transaction you sent Inform you that your exchange XRP for XTZ will be processed immediately We apologize for the inconvenience We will get back to you with the transaction hash as soon as possible Best regards SimpleSwap teamSo I didn t lose my 104 XRP They ended up sending it it was strange though since I sent screenshots and links to transactions ID on XRPs blockchain explorer but the customer rep on email had no interest in looking into it I confirmed the 104 XRP was converted and the correct amount was delivered to my wallet different coin It just took leaving a negative review here I am now processing another transaction with BTC not on XRP It says Your XTZ is being sent but it s been 3 hours I hope that BTC gets converted and doesn t get lost obviously we have a public ledger for a reason so we can trace it back and prove it was legit if there are issues with this one Having seen the negative reviews it s clear this is not an uncommon issue I think they are probably creating arbitrage on the backend considering it only takes 2 min to send a coin do the exchange and then another 1 minute for the coin to show up the 3 hours it s taken so far makes me think SimpleSwap is not very clear up front to their customers that swaps can take a very long time okay in some instances not in others and their customer service only responds with a human if you leave a negative review on Trust Pilot The customer support is was great after leaving a review here Clearly a company like Simple Swap helps their first time customers but it takes some work

My problem was fixed

I sent BCH to be exchanged for ZIL almost 24 hours ago and it s still showing exchanging When I reached out to support they were quick to respond saying it s safe and there was a system overload That s it s been exchanged but stuck at sending That they will push it through soon That was yesterday afternoon I reached out this morning and they tell me that their technical team is working on it as a priority Again that was over 3 hours ago Nothing has happened yet If they re that busy why did they not have a problem taking out my BCH Update I received an email letting me know that the exchange was complete and asked me to edit my review on Trustpoint I notified them it shows still in process on their tracking page Then Simple Swap told me that there is something wrong with my wallet That I need to contact my wallet support as to why my token was not showing I contacted my wallet support just to make sure I didn t miss something although I m pretty certain that there is nothing wrong with my wallet I chat with Simple Swap again and they ask for my transaction ID again then tell me not to worry That it s safe and in process This is right after they tell me the transaction was completed and tokens were sent to my wallet That I needed to contact my wallet support because the transaction was completed It still has not I m still waiting Last UPDATE After several hours of being told it was in my wallet I finally received my tokens in my wallet It is over 2000 less tokens than it was suppose to be I m not sure if this is typical for exchanges or not Service could have been better and it could have been worse

They delay the transactions in order to gain interest It s working but it s slow