Thinkinsurance Reviews

Think Insurance | Specialist Brokers - Trade, Car and Business

3.81
112 reviews
Great Rating
Based on 112 user experiences
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 112 reviews

Customers consistently praise the helpful, friendly, and professional service provided by agents such as Ellie, Courtney, Demi, Luke, and Joe. The review volume indicates many long-term relationships and repeat business, with clients valuing clear explanations and competitive motorhome quotes. Some negative reviews highlight disputes over cancellations, refunds, and unexpected charges, alongside billing and communication issues. Positive feedback often mentions efficient renewals and strong customer support, while critical reviews focus on perceived inflexibility and administrative errors.

What customers love
  • Competitive quotes
  • Efficient renewals
  • Friendly agents
Common concerns
  • Billing errors
  • Inflexible cancellation
  • High premiums
  • Refund delays

Last updated 1 week ago

I

Beware that the website form is not what you think

Beware that the website form is not what it leads you to think You get a form headed Get a FAST price and with a button that says CONTINUE TO MY QUOTE How much could you save but it is not in fact a quote form like you get with price comparison sites etc It is a form whereby you are submitting your details it will not let you proceed until you tell them telephone number and email address and then once they ve harvested those details the next page says Thanks Now keep an eye out for calls from this number Sneaky you do not get a FAST price and it does not continue to your quote and dubious as to whether that counts as informed consent as per the GDPR ThinkInsurance are not the only insurer to operate in the tell us a bit and we ll call you back for an interview and some sales talk kind of way but I think they are the only one not to be up front and transparent about it I decided we d got off to a bad start I want my insurer to be straightforward with me from the beginning and I went elsewhere
C

Cheap but beyond basic

Although they offer cheap quotes the need to ring them for every change or update you need to make is beyond tedious Not having the option to amend your account online or through an app is so dated
C

I think they re absolutely ridiculous

I think they re absolutely ridiculous Recently started a insurance with them we paid for 3000 understanding we will have to pay for more later in the year we get a phone call saying we have 7 days too add more miles or my insurance is going to be cancelled bare in mind I haven t even used 1000 miles yet We are being charged upfront 250 that I haven t got I m 17 and my monthly cost has gone up It was already a lot to begin with I think they re a rip off and totally would advice you if you re getting a black box insurance with them to go else where Absolutely ridiculous
S

Con artists avoid at all cost

Con artists avoid at all cost literally hidden charges confirmation of correct details then waited till 4 days after cancellation to up the policy
C

Pay more for somewhere that communicates better

Customer service and prices are good however they are awful at communicating with the other companies they work with Have had several issues with my black box and no information being passed on Also have had my current insurer cancel my insurance because I haven t been given my proof of no claims despite being requested multiple times
S

Hmm who

Hmm - found these guys on Google Can t progress online has to be a telephone call during which I have to divulge all my personal info so that they can record the conversation do I get a copy No thought not bit one-sided that eh As I d never heard of them I decided to check here before I said anything else Lots of reviews with identical language a few really nasty ones about price hikes and expensive cancellation policies Thanks Trustpilot - that helps Think Insurance I think not
E

fantastic service however i never

fantastic service however i never received an email stating i was insured after paying the deposit so i haven t been able to go anywhere which is annoying
J

Had an interesting experience with

Had an interesting experience with think insurance and hydepark telematics company both very quick to try and destroy a young lads chance of driving I got involved when my son decided to buy a vw golf that had been modified by previous owner i e different bumpers and wheels it was only with the help of Darcy Grainger at think that we managed to sort the problems cannot thank her enough and my son has now been banned from buying anymore cars without me Regards Jim Smith
Z

Decent Young Drivers Insurance

Relatively affordable black box car insurance for young drivers with lenient black box requirements no curfew online dash to track driving etc and lovely customer service staff Had a bit of trouble with the communication with customer services after I d paid and trouble logging into my dash but seems to be sorted now
M

Courtney was very responsive

Experience with the team was good Courtney was very responsive I do have an issue with the fact that as a returning customer I had to get an alternative quote before the premium and the excesses were reduced

About Thinkinsurance

Think Insurance are Specialist Insurance Brokers providing: Motor Trade, Car and Business Insurance. Visit our site for an online quote today.

United States

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