Thomann Reviews

C

Chris Baker

2 years ago

In Thomann I trust

Great customer service Trusted and true Thomann is like a good friend they don t let you down

R

Remi Olesinski

2 years ago

Good shopping experience

Wide selection of products available sound samples for many amps very easy purchase check out process and free delivery and 30-day purchase return option So far so good

G

Guy W

2 years ago

Great customer service

In the last three years I have bought several traditional instruments through Thomann All have arrived promptly in good order and at a very competitive price I have never had to call them but email communication has always been excellent After the nightmare of Brexit they were quick to adjust their accounting so that the UK customer pays one lumpsum inclusive of delivery and VAT whose payment they arrange through their carrier Magic

F

Filip Jandus

2 years ago

Again very good experience with great

Again very good experience with great quality products I ordered a case for trumpet for 100euros it seems to be appropriate quality Also got a desk light-worth that money- and some folders I appreciate there was a fast response from the right department asking for my phone number missing at the order Delivery with UPS can be difficult some time but I sorted the issue out with them over 2 phone calls and everything is in use now Thank you and I ll be coming back again

M

Marco

2 years ago

Awesome company

Awesome company especially today when talking with a human is almost impossible We received our guitar with a crack on the neck That s bad In a matter of minutes we ve been contacted by a the area manager offering us a refund or a replacement The instrument was great and so was the price so we asked for a replacement The new guitar arrived a few day later Perfect and free of charge Thank you and respect

V

Vijaya Bateson

2 years ago

Thomann make ordering very simple with

Thomann make ordering very simple with a brilliant return process backed up with great service for returning products Their extended guarantee and great prices make them an easy choice when it comes to buying my musical gear

D

Dave

2 years ago

Customer service is second to none

Customer service is second to none ordered a millennium drumkit which came within very reasonable time however there was a problem with the hi-hat emailed the company and got send a new one no quibble thanks again for your outstanding service

M

Maurice Rodgers

2 years ago

Thomann are excellent to deal with

Thomann are excellent to deal with they really are the experts

J

J W

2 years ago

Oder not received

Ordered a drum set on December 1st now 14th still not arrived Customer services sending generic emails saying delayed at customs they clearly haven t been in touch with them Will not be ordering from them again Hoping to get refunded through PayPal Avoid

M

Mike

2 years ago

So much for Satisfaction Guaranteed

I ordered a keyboard combo that I needed urgently The website said next day delivery 30 12 The following day the order hadn t even been processed I had to cancel There was no apology and no explanation I then politely enquired to 3 different departments as to what went wrong None have replied So much for Satisfaction Guaranteed

Rated 3.55 out of 5 by 137 Happy Customers

In Thomann I trust

Good shopping experience

Great customer service

Again very good experience with great

Awesome company

Thomann make ordering very simple with

Customer service is second to none

Thomann are excellent to deal with

Oder not received

So much for Satisfaction Guaranteed

About Thomann

Own this business?

Related Companies