Toolstoreuk Reviews

Buy Power Tools Hand Tools and Accessories - ToolStore UK

toolstoreuk.co.uk
3.57
129 reviews
Great Rating
Based on 129 user experiences

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Rated 3.57 out of 5 by 129 Happy Customers

44.2%
13.2%
14%
13.2%
15.5%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 129 reviews

Customers consistently report positive experiences with Toolstoreuk, highlighting competitive pricing, fast delivery, and excellent service. Some recurring issues include damaged goods, delivery delays, and poor courier performance. The overall sentiment is favorable, with many praising the ease of ordering and aftersales support. A few negative reviews cite wrong items, missing parts, and inadequate packaging.

What customers love
  • Great service
  • Easy ordering
  • Well packed
Common concerns
  • Poor packaging
  • Wrong item sent
  • Courier issues

Last updated 2 months ago

M

I have emailed you twice to find out

I have emailed you twice to find out where my delivery is I find it very rude that you have not answered either but you have emailed me to review your site
M

Item never delivered

Ordered a saw from this company the courier they used never delivered it as it had been damaged in transit Asked for a refund and been told it will not be issued until the saw is back with them which will take 3 days and my refund could take another 7 to process Unacceptable customer service and I would never use again
Y

body warmer size L

After ordering a body warmer size L I found that it was a very small size and would not fit me by at least two sizes I was then unable to find any were to complain or to arrange a return
M

Don t advertise tools when your out of

Don t advertise tools when your out of stock Waited three days before they cancelled my order Then had to phone around to find out why
J

Delivery issues

For the third time did not receive my delivery Still waiting
P

Not what I ordered but they say otherwise

I ordered a Dewalt DS300 box Now superceeded by the 2 0 version This comes as stated on the Dewalt website with an inner tray which I particularly wanted What I got was some left over box from the Dewalt DCK664P3 Set Even has some of the foam for the tools left in It is the same box technically BUT NOT got a tray as per the DS300 ToolStore say none of their DS300 boxes in stock have a tray in them Is that because they are NOT DS300 but other boxes I have picture as proof but unfortunately cant attach Pay cheap get cheap
S

Overcharge postage be careful

Made an order on Friday last week for a Saturday delivery Office closed during weekend poor service opening times Today is Monday delivery still in progress Contacted support they confirming twice that i have choose wrong delivery slot by attaching a screenshot Refused to refund 8 95 Will avoid them as Dewalt Nail Gun required for specific date to be work on Sunday
L

The item arrived in a dirty condition

Simply shocking returns policy Received a faulty drill and instead of falling over themselves with apologies and sending out a replacement insisted the faulty item be returned first for testing What a joke Just read the reply big focus on timescales to deflect to a positive no-one questioned it Big reply and STILL not even an apology Operator error If they had just asked the question we would have told them this was a replacement for an identical drill so we were 100 sure it was faulty not sure which operator wouldnt be able to operate a drill with one control anyway Poor excuse In summary every other company in this situation would have simply apologised for supplying a faulty drill and dispatched a replacement collecting the faulty one at the same time So easy
C

grub screw missing off hinge jig

Items where in the box but that was lucky as the box was wide open when delivered
M

u advertized 10m 3 core and earth 1mm

The item arrived in a dirty condition I emailed ToolStore last week about this but still have not received a reply

About Toolstoreuk

ToolStore UK is a leading independent stockist and distributor of high-quality hand tools and power tools for tradesmen and DIY enthusiasts Get the jobdone

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