Toolstoreuk Reviews

Buy Power Tools Hand Tools and Accessories - ToolStore UK

toolstoreuk.co.uk
3.57
129 reviews
Great Rating
Based on 129 user experiences

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Rated 3.57 out of 5 by 129 Happy Customers

44.2%
13.2%
14%
13.2%
15.5%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 129 reviews

Customers consistently report positive experiences with Toolstoreuk, highlighting competitive pricing, fast delivery, and excellent service. Some recurring issues include damaged goods, delivery delays, and poor courier performance. The overall sentiment is favorable, with many praising the ease of ordering and aftersales support. A few negative reviews cite wrong items, missing parts, and inadequate packaging.

What customers love
  • Great service
  • Easy ordering
  • Well packed
Common concerns
  • Poor packaging
  • Wrong item sent
  • Courier issues

Last updated 2 months ago

S

Goods supplied without packaging and with wear and tear

A bit on the expensive side but delivery was prompt
C

Great service but cost of postal

Merchant supplied goods showing wear and tear I ordered two Makita electrical items When they arrived it was apparent that one dual charger showed obvious signs of wear and tear no packaging or manuals documentation etc I reported this to the merchant ToolStore UK a week ago and requested a replacement I received a reply today after chasing by email and the merchant stated that they did not receive my original returns request even though it was submitted using the returns form on their website I have been offered a replacement item
J

Ordered an item online

Great service but cost of postal delivery very high for size of item
P

Great price with fast delivery packing could be better

Ordered an item online the only place I could find a particular item in stock I was so happy To be called a few days later to say it wasn t instock until after Christmas Refund was prompt and customer service was good Just a shame I wasn t able to get my order
M

The purchase of these three Dewalt work wear clothing

Great price with fast delivery unfortunately Combi drill box was not very well packed inside the delivery cardboard box The box was split and the packaging was exposed resulting in the tool box getting marked up and the contents drill batteries etc being thrown around inside I appreciate that the store is not responsible for the way the courier treats a package but a bit more padding packing would have saved the washing machine effect Apart from this I am happy with my purchase thank you
D

Your service was very good and your

The purchase of these three Dewalt hoodies l was very pleased with the quality and how comfortable they are to wear easy to order inline and very quick delivery by tool store uk and the price was very reasonable as well as postage l will be buying from tool store uk again when l need more work wear
T

Only a three star review

Your service was very good and your help on the phone the samebut why don t you stock the consumables I m afraid that let youdown or it would have been 5 stars
V

I chose to collect from store with a

The reason I gave a three is because of wrong item displayed on website and received and only option I was given was to send it back
M

I would of given a 5 but I was supposed

I chose to collect from store with a view to having a good look around What an absolute disappointment A huge empty space with a dozen tools on show pathetic
J

Great service

I would of given a 5 but I was supposed to get free gloves but didn t receive them after pressing on the yes to have them

About Toolstoreuk

ToolStore UK is a leading independent stockist and distributor of high-quality hand tools and power tools for tradesmen and DIY enthusiasts Get the jobdone

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