Toolstoreuk Reviews

Buy Power Tools Hand Tools and Accessories - ToolStore UK

3.57
129 reviews
Great Rating
Based on 129 user experiences

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AI Review Summary Based on 129 reviews

Customers consistently report positive experiences with Toolstoreuk, highlighting competitive pricing, fast delivery, and excellent service. Some recurring issues include damaged goods, delivery delays, and poor courier performance. The overall sentiment is favorable, with many praising the ease of ordering and aftersales support. A few negative reviews cite wrong items, missing parts, and inadequate packaging.

What customers love
  • Great service
  • Easy ordering
  • Well packed
Common concerns
  • Poor packaging
  • Wrong item sent
  • Courier issues

Last updated 2 months ago

M

Delivery a day late

Despite all the advertising product was not delivered the following day Disappointing - you can buy products from multiple suppliers We chose this one because of delivery promises
J

Universal my a e

I bought a Kreg rip cut from toolstoreuk online Its univseral and accepts most saws left and right bladed It came I unboxed it and it turns out my Milwaukee circular saw isn t compatible Toolstoreuk you should a have a way of finding out on your website if universal accessories are compatible with tools the buyer owns
P

Needed something

Went today to Paisley branch not very helpful at all disappointed as the last time they were helpful went to another branch hopefully they will be more helpful
S

No warranty just part of a 4 note put of

No warranty just part a 4 note put of same note for 20 languages Just bought same elsewhere today slightly cheaper BUT they stress 5 year wadrantONLY 6 IN UK VAN SPALL ADDRESSES
S

I would say good not great

The Makita jigsaw arrived promptly but is just in a normal brown box it has no carry case or other branded packaging I m giving it as a gift so this is quite disappointing
M

Seems a good company

I would say good not average but 4 stars saying great was too much The purchase itself was easy and the price was very good compared to other online retailers but there was no interest after that from customer care point of view I received a message that my item had been delivered and signed for by me whilst it was thrown into a rubbish bin outside my house with me being at home I contacted the company to highlight this and heard nothing back So it is not a good customer care I rush to mention I bought a drill not a cheap one I would expect my order would be respected
G

The delivery was not NBD and I was in

Seems a good company transaction was fine they were however let down by dpd it was delivered by dpd a day late even though dpd had it tracked to the local distribution depot at 7 45 am
C

Confusing website poor delivery product OK

The delivery was not NBD and I was in the time when ordering also the package was delivered to the wrong house 60 instead of 80 luckily I recognised where it was delivered and managed to collect my package
G

Great service and delivery but price

Some confusion as to what appeared on the web site as to what you would actually receive ok it was sorted out via email Worse was the delivery by DPD who just chucked it in the gate - couldn t be bothered to walk to the front door Just luck l spotted it before someone else Emailed Toolstore about this they couldn t be bothered to respond Toolstore have responded via Trustpilot - they say they cannot find my email which was not responded to TRY LOOKING ON 24 06 2020 at 12 49 - here is what I put on that email - Hi absolutely disgusted that the parcel was dumped just inside the gate on the lawn The driver made no attempt to walk the extra twenty yards to the front door to either knock or ring the bell Damn good job it was a very low value parcel and l happened to spot it when l went to retrieve the waste wheelie bin Never EVER going to use your delivery service well that s the wrong word jeezzzzz it could have been hundreds of pounds worth of tools Suggest you start using a REPUTABLE delivery service not the crap that amongst others DPD provides Try Royal Mail or Parcelforce regards well brassed off customer Get Outlook for Android
A

A bit on the expensive side

Great service and delivery but price was pushed up 110 more than pre lockdown price things are tight enough without inflating prices

About Toolstoreuk

ToolStore UK is a leading independent stockist and distributor of high-quality hand tools and power tools for tradesmen and DIY enthusiasts Get the jobdone

United States

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