Based on authentic user experiences
Ben Barclay
6734 reviews
N/A
10 months ago
Make it very difficult for you to
Make it very difficult for you to cancel your insurance policy
Anne Wanttowatch
6734 reviews
N/A
10 months ago
Axa Spain - a company to avoid
The insurance company s communication has been extremely poor making it difficult to connect with anyone Following a home robbery in April 2023 and after endless communication on my part and a 5 month wait I received a payment that was only 50 of the actual sum owed Despite the clear legal obligation I am still in the process of convincing them to fulfill their responsibility This lack of interest and respect is unacceptable It s disheartening that despite 15 years without a single claim the company s actions seem to favor their interests rather than mine I cannot in good conscience recommend this company to anyone looking for insurance in Spain Dealing with them has been an expensive and arduous ordeal characterised by unfulfilled promises and a misrepresentation of facts ------------------------------------------------La comunicaci n de la compa a de seguros ha sido extremadamente deficiente lo que dificulta conectar con cualquier persona Despu s de soportar una espera de 10 meses recib un pago que solo representaba el 50 de la suma real adeudada A pesar de la clara obligaci n legal todav a estoy en el proceso de convencerles para que cumplan con su responsabilidad Esta falta de inter s y respeto es inaceptable Es desalentador que a pesar de 15 a os sin presentar reclamaciones las acciones de la compa a parezcan favorecer sus intereses en lugar de los m os No puedo con buena conciencia recomendar esta compa a a nadie en Espa a Tratar con ellos ha sido un proceso costoso y arduo caracterizado por promesas incumplidas y una tergiversaci n de los hechos
Marco Molinari
6734 reviews
N/A
10 months ago
The worst insurance you can find
The worst insurance you can find To get reimbursement is practically impossible they change policy without advising Bad experience
SUPERDOOPER DUCATI
6734 reviews
N/A
10 months ago
Worst insurance I have had the
Worst insurance I have had the misfortune to deal with there isn t enough space here to explain the utter stupidity with them and I haven t made a claim with them by the way this has been the worst insurance experience of my life 4 months of hell and im stuck with them until my renewal next February ffs The staff missold a 7500 euro policy to my my company so im up the river and after I pay for it also changed the terms never contact me back the numbers online say for english language they dont speak english btw
Anita Stenberg
6734 reviews
N/A
10 months ago
Awful customer service
Awful customer service DO NOT RECOMMEND The price is overrated no respect for the customers and all they really care about is your money
OSCAR FERRERAS P REZ
6734 reviews
N/A
10 months ago
Atenci n al cliente p sima
Atenci n al cliente p sima de forma telef nica te mantienen en espera interminablemente y si en alg n momento te atienden son incompetentes En la web cuatro d as intentando aportar documentos de un siniestro y o no abre o La p gina a la que intentas acceder no est disponible temporalmente En fin servicio horrible
Susan Powell
6734 reviews
N/A
10 months ago
DO NOT BUY any insurance that uses AXA partners
If I could give 0 stars I would I have had a nightmare experience with AXA partners which is the company Heymondo Spain contracts with They DO NOT pay claims DO NOT BUY any insurance that uses AXA partners I have an 800 bill in the USA that has not been paid for two years I have spent hours and hours on the phone with AXA and Heymondo trying to resolve this to no avail It has ruined my credit rating in the USA I am disgusted by their fraudulent practices Even now as I type I am being tossed around by AXA on their phone service What a disgrace
elena kabanova
6734 reviews
N/A
10 months ago
I wouldn t trust what they offer
I was offered an AXA health insurance with a bonus of 2 months free if I give up my previous insurance and I contracted a policy with reimbursement whereby they promised to refund 80 percent of any private doctor visit plus I had a travel insurance Nothing worked To get my travel insurance money after a doctor visit in Mexico I had to email like 10 times and contact them a local office in Barcelona The alleged 2 month free I never got - first the Barcelona office which offered this to me was apologising for the delay in processing the 2 month fee and then reverted saying they never promised a clinic which offered a doctor visit if under insurance in a month or more said that a private visit is available sooner AXA rejected reimbursement under the explanation that the doctor is listed as collaborating with them so wait 2 month if you want this by seguro We are cancelling and we DO NOT recommend to anyone for the obvious reasons
Edu
6734 reviews
N/A
10 months ago
If there is less than one star I will
If there is less than one star I will under rated I had an accident 5months ago took them ages to repair my vehicle and is not repaired totally I have to go and back to the mechanic because every time they send a new piece Had to pay for my own transport for 2 months I was about to be death in the accident and guess what after 5 months I am still waiting for them to refund me No customer service no follow up no support I was really left behind and always there is is a document missing I provide a document then they say we are claiming now Months passed no news called back and they say that I am missing a document Unfortunately they took advantage Never ever again
Hans Bouman
6734 reviews
N/A
10 months ago
Paid 171 Euros for an insurance for a
Paid 171 Euros for an insurance for a car rental for 1 week Which was already very extremely over priced We had to drive a lot so we wanted to be covered nevertheless We ended up with a flat tire of which Hertz another scam company that will receive a nice review like this took the opportunity to completely rip us off with 600 Euros We ve submitted the claim with Axa and up till now after more than 1 month no news All emails and contact attempts get zero response We paid for a service that doesn t exists I guess their customer service department is empty Why not close the mailbox if your not using it
