AI Review Summary
Based on 125 reviews
Customers consistently praise Cabotfinancial for empathetic, patient, and professional customer service across numerous interactions. Advisors such as Josh, Miko, and Alex are frequently highlighted for being kind, understanding, and helpful. Many reviews note the company's supportive approach to debt management and willingness to work flexible arrangements. A minority of negative reviews mention issues with harassment, payment disputes, and website access. The overall sentiment reflects appreciation for the human and reassuring tone of the service.
What customers love
- Empathetic and patient advisors
- Professional and reassuring service
- Helpful debt management support
- Friendly and understanding tone
Common concerns
- Harassing call frequency
- Inconsistent advisor knowledge
- Aggressive debt collection
Last updated 1 week ago
K
Kevin Bennett
My call was dealt with by Chase She was professional and very helpful My problem was resolved I am a relieved ex client
D
Denver Gaspard
Being made to feel comfortable and
Being made to feel comfortable and listened to all thanks to Stephanie what an absolutely great way to start my Monday And to think I was dealing with a dept Made effortlessly with help from Stephanie
N
Nigel Anderson
The gentleman I spoke to miko was very
The gentleman I spoke to miko was very helpful and understood my situation fully I have problems dealing with people on the phone but he made me feel at ease
A
Alex Sarumi
Adding more worries onto me
Adding more worries onto me Step the agent was very helpful but had no power to change anything we kept going around in circles Taking over my debt meant CABOT DIDNT CARE IF I DIE PAYING IT just wanted to milk me and con me to pay it back at all cost I pray that Cabot and their families drink from the cup I m using right now amen Walk a mile in my shoes
W
Wendy Craven
The gentleman I spoke to was courteous
The gentleman I spoke to was courteous kind empathetic to my situation He dealt with my call as a human being on the end if the phone I thank him for that kr Mrs wendy craven
L
leslie coates
Was talking to a lovely lady about the
Was talking to a lovely lady about the debt I owed and before long we exchanged numbers and went out in a date She deleted my debt and she s not 3 months pregnant bingo I would say Stellarenko
C
Christine
Customer service satisfaction
I suffer with my mental health and there are times I get overwhelmed receiving emails from yourself but today I spoke to Jovita who made me feel at ease and not so overwhelmed Thank you
K
Karen
Very friendly and non-judgmental
Very friendly and helpful-non-judgmental person dealt with my issue and a great resolution was found This company have never hassled me for payments more than I could manage and soon I will be debt free thanks to Miko
L
Lin Charman
Friendly and helpful service
I was called by Miko who has helped to set up a monthly direct debit for my payments He made the process easy to understand and gave friendly and helpful advice which is much appreciated
D
David
The advisor came up with solutions
The advisor listened to what I had to say about my circumstances and offered various potential solutions His approach kept me feeling at ease and without huge anxiety I felt we are approaching a way forward to resolving things quicker