Cabotfinancial Reviews

Emailed Cabot to see about complaining about the solicitors they use who are harassing me Was told someone would be in touch to discuss the complaint Eventually got a letter saying my complaint had been investigated and there was nothing Cabot would do So I enquire about making a complaint and without even finding out any details Cabot say they have investigated and case closed Really helpful service that was and all from a company that boasts about being fair and ethical

Why do you have online chat when it never works so annoying I m trying to increase payments but they won t accept if I don t call them directly Update emailed the company as requested still waiting

I am very depressed it s Christmas for me the month my sweet sister died and being a stuck in a wheelchair with stress with terrible pains I don t get out much so paying bills online or apps is a must if I am ill or it s really cold But last month and just now in trying to make my monthly payment which I never miss it s always on time your system won t send the activation cold to sign in This is sign in security so I can sign in but no joy so it looks like I will have to go to payzone where I feel uncomfortable and unsafe with the feeling I am being watched Cabbot were good sending letters not bugging me on the phone which I don t like So card payment tommorow but if I can their bank details I will set up a standing order instead more control than a DD which can be increased without my knowledge So if your reading this you have upset me and made it harder with paying my payment

I ve never received correspondence from these people Past 2 weeks I ve had texts threatening to come and remove goods The number when I Google it don t exist Today I had text saying a guy will be at my door to take goods in 48 hrs I don t even know who the debt is with and my daughter has 3 weeks left in pregnancy

I found the initial call time very inconvenient you may wish to look at this Phoning someone repeatedly at the same time without any response may indicate that this is not a suitable time for contact Trying at different times could be an easy fix for yourself Telling clients that yous are regulated by Ofcom isn t really a solution to this issue just because it s legally acceptable doesn t make it acceptable to the client When client makes the point that calling at said time is not really convenient there is no point in asking if client would like to talk to caller s manager just to be told the same thing this results in the conversation going round in circles and becoming increasingly frustrating for everyone These incall actions could possibly make the client less responsive to engage with yourselves However I found that on speaking to yourselves at a more convenient time Taylor excellent 5 stars the whole dialogue was much more productive and the conclusion of an acceptable outcome for both parties was reached Point of note the type of clients that you deal with could be in very vulnerable situations through not fault of their own especially at these trying times Working with clients would be a generally good approach I did find this was the approach with the return call however not with the first This gives me the impression that in house training is not being delivered or not taken on board by all members of staff I will obviously be dealing with the operators again and will be more than happy to give further reviews you could call this a progress review if you wish Maybe that s an idea for yous moving forward to reach a good standard of customer care

Very professional service Aby was kind caring and professional

I ve been paying off a HSBC debt with yourselves for over 7 years Is there anyway we can have a settlement figure

They re customer service by email wasn t very helpful or good quality however the customer service member I spoke to through trustpilot has been very helpful As such I ve amended my rating to reflect this from 1 star to 3 stars

Awaiting for someone to get back to me in regards to a debt you guys have acquired that I had with someone else that went through a DRO I have sent proofs of my DRO and that the debt was on there

The 3 stars is for the company as I have had a bad experience previously where I was strongarmed into making payments I couldn t afford and I cannot in good faith give debt collectors 5 stars however today I dealt with Connor who was the exact opposite of the first lady I spoke to he was really helpful and kind and didn t pressure me into anything he genuinely seemed to care Thanks again Connor I really appreciated your help today it s taken a load off of my mind You can have 5 stars