Coffeeitalia Reviews

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Danny

2 years ago

Very good prices

Exceptionally good price for my espresso machine and under the circumstances of Covid-19 good delivery time Responsive to enquiries too The machine arrived with a UK adapter for the continental European plug rather than a fitted UK plug the website promised but that s not a problem Machine was despatched from Italy not the UK

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Dimitrios Giannopoulos

2 years ago

Refund received

I orders 3 days ago a Gaggia Babila I received the order confirmation email stating that the item will be shipped in 24 hours 3 days later no response to my email no possible to reach the call center What s going on here Update I got a call from Marco He said we never shipped to Nepal before so we need to check the rate and today you will hear from us This should be a simple API connection to DHL right on checkout One day later and no email received Finally I received a full refund Thanks

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Vic Lawson

2 years ago

Service was very good and my coffee perfect

Service was very good and my coffee machine looks beautiful with a free bag of beans The machine has some hiccups regarding condensation and drip tray filling up regularly The button for the expresso plays up coffee grinds ends up at the back of the machine We clean our machine daily to get a cup of the Best coffee ever

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Richard McGuire

2 years ago

Caffe Italia s redemption

Update on my previous review Today I celebrate the success of follow Cafe Italia s customer service process thank you to a customer agent called Matteo I have been reimbursed fully for my courier costs to get my machine repaired and have been reassured by Matteo that in the future if my machine breaks down under its warranty I will be reimbursed for my courier costs Delighted with this outcome Thank you to Matteo

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Matt Walton

2 years ago

Quick shipping and good customer service

Coffee machine and grinder arrived quickly and well packaged Had a small issue with the grinder on arrival this was quickly addressed and they arranged for collection of the original grinder and sent a replacement

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Heidi Fossen

2 years ago

Rancilio Silva V6 E

Here is my honest review My partner and i have been using this machine for a week now and we absolutely adore it As someone who s worked with coffee for 5 years moving on to an office job broke my coffee-loving heart We finally fulfilled my 6 year dream of owning a proper machine and it did not disappoint There are a few bits and bobs that i think maybe would improve he machine the espresso runs way to quickly to pull a slow nice cup regardless of amount and tamping power The steamer is also quite violent when it first starts up so sometimes milk goes everywhere Other than these two points it is a very comfortable machine to use and as my partner has no previous experience with coffee he still learnt it properly in about a week The delivery was also quick within 5 days in the UK and the packaging was secure

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Lola Bentsen

2 years ago

Fast delievery and nice service

We bought an espresso machine late 2020 and it was delievered with no delay and ready to plugin Here well over a year later the machine suddently stopped working just after New Year s so I contacted customer service After a few days of calling customer service without any one picking up or replying to my e-mail I finally chose to contact sales instead The kind guy answering told me that a lot of people were on holiday but he made sure to quickly reply to my e-mail and helped me with guidance on how to fix the machine myself Now my espresso machine is brewing again and I can only recommend the company - as long as you don t expect fast service around the holidays But overall I am a very happy customer

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Carol Overs

2 years ago

All s Well

Received my Gaggia espresso machine today all in perfect condition It took 10 days but not bad in these strange days Customer service not perfect but again maybe they are working from home All is well that ends well it is a beautiful thing

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Geoffrey Cannell

2 years ago

Great coffee at an affordable price

I would like to say how pleased we are with our new La Pavoni Gran Pressurizzato GCPM It makes great coffee as you would expect although it took a little while to master and the instructions could have been a little clearer As we live in a hard-water area we would recommend use of bottled water The package arrived promptly and in perfect condition with a UK adapter plug included We were also very pleased to find that all taxes were included in the price and we were not required to pay customs duties or additional VAT On the strength of our satisfaction with the machine we have now purchased the matching grinder Overall I would give Caffe Italia a score of four and a half stars out of five

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AariaJohnson

2 years ago

Such a premium quality products

Such a premium quality products they have Really a great service provided by Caff Italia Easy to access machines and makers available Affordable prices along with amazing offers and discounts Fast and quick response by customer support team On time and safe shipments

Rated 3.64 out of 5 by 134 Happy Customers

Very good prices

Refund received

Service was very good and my coffee perfect

Caffe Italia s redemption

Quick shipping and good customer service

Rancilio Silva V6 E

Fast delievery and nice service

All s Well

Great coffee at an affordable price

Such a premium quality products

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