Coffeeitalia Reviews

We get our cargo finally but they hv to improve their service and communication significantly if they want establish long run relationship with customers

I ordered a Rancilio Silvia Grinder package at a very good price and 5 for Within 5 days delivery On top of this you are charged an extra 5 that was never mentioned until checkout for heavy duty packaging It would be nice to be offered the opportunity to purchase it with weak sub-standard packaging but the option wasn t there One week later and I had received no updates from either coffeeitalia or UPS who were supposedly delivering it I sent e-mails to every address on the site and eventually received the machine one week later than expected I was given 1kg of coffee as compensation for the delay but an update would have been appreciated I may have just been unlucky and this may be a great company But to me customer service is more than just selling good products at a cheap price

Pre sales was excellent Ordered coffee machine but wrongly assumed it was from Australian stock They didn t seem to have any and sourced the product from overseas Italy I found them unclear on the question of exactly when the product will be shipped Marco just saying to expect it in 3 - 5 days It took 14 days and it came from Italy via Paris 4 days Dubai China Vietnam Singapore Did ask for a refund but I didn t get a response until a few days it arrived I was offered 70 by Matteo for the inconvenience which I accepted Communication when things go astray was lacking up until this time Good communication would have solved a lot of my concern I was quite dissatisfied but the partial refund which was done promptly has rectified this Now to get the machine into action it does look very good

I have received the Rocket espresso machine that I ordered 6 weeks ago The process was not without some hiccoughs and delays and I was not kept informed as to the reason but had to keep chasing Nevertheless the machine has finally arrived and I received some coffee as compensation for the delay I was sold a separate tamper at additional cost for the machine even though the box containing the machine includes a nice quality metal tamper of perfect size Overall very slow but they get there in the end

Ordered Rancilio Silvia V6 E 2020 order UK100117016 on 24 May 2020 paying through Amazon pay and have not received any update with regards of shipment since Contacted several times via email amazon pay page and even Facebook store page No response whatsoever Requested cancellation of the order eventually and still no response Will file fraud report on Amazon pay for a starter if update is not provided UPDATE1 Recieved an email with current plan to ship ordered item in few days beginning this week UPDATE2 Order was received with sensible polite apology email

I bought a coffee machine from CoffeeItalia a couple of years ago and their service in delivering this was very good However when I thought I had a problem with the machine they were not at all helpful in assisting me to get it sorted out It turned out following up from other sources that the problem was probably with the way I was trying to use the machine - but CoffeeItalia essentially left me to fend for myself once I had bought the product

Shame that the coffee machine does not come with a jug for the milk Also because the dollar exchange now the machine was reported to be worth a lot more than the first time I bought one I had to pay an extra 311 in duty so does make it more expensive than if I had purchased in Australia Shame really

I was looking for the Lelit Grace PL81T on the website It was advertised as in stock with shipping from the UK The machine was ordered with Amazon Prime delivery on 17 July It was dispatched from Italy on 25 July and delivered on 29 July It has a European plug and UK adapter I saw no benefit from adding the Prime delivery option When I twice rang for a status the response was terse and uninformative

This is a live review So it will be changing depending on the service I receive It can be five stars or one star It will show the experience of buying with Coffee Italia Day 1 - I purchased a Gaggia Magenta Prestige on Wednesday 2nd June with Prime delivery The item is marked as in stock I receive an automatic email for the order Day 2 - Worried after seeing bad reviews and not having any dispatch notice for prime service I emailed them After hearing nothing back I phoned I was asked what machine I ordered and then I was told yes it is being processed They ended the call Not being happy by that fact I was not asked my name or order number I waited for an hour and phoned up again I was told all emails are being dealt with today and I would have a reply today Thursday Later that day and no email so I phoned again I was asked again what machine I order and was told they have it and I will receive it by Monday Day 3 - I still not received an email or any communication I phone again This time I told to phone back and use option 2 This was the first time I had been told this I was hung up on I phone back and option 2 takes me to a lady who is in Italy I believed my coffee machine was in the UK already but it appears not The lady asks for my order number This is the first time this has happened She did find my order and said the order is being processed in the warehouse I asked for a tracking number and carrier but she said she would have to find it and email me in 10 minutes Ninety minutes later no email So I phone and speak to the same women again She is polite and says it is being dispatched today and she would then have the details for the delivery I said I would await her email in the next of hours Three hours later no email I phone Italy again This time I am promised that it is being dispatched and I would have the details soon 3 30 pm just before customer service closes at 4 pm I receive an email from UPS It says a label has been printed but they have not received the goods It has not been dispatched from Caffe Italia yet It s Friday I think that if I receive it by Monday as promised by two people It will be a miracle or may the extra you pay for Prime service will deliverDay 4 It s Saturday I check with UPS and still showing no dispatch just the label printed so the machine is still in a warehouse in Italy I am bringing to feel I am losing faith with this company as the staff are lying to me Day 5 Sunday Not expecting anything to happen today Day 6 3 30pm and the UPS status has changed to shipped Good to know it might be on it way Still no email to let me know when I should expect delivery as it s not going to be today Of course this could all change if I receive my machine on Monday then it will be 5 stars or losing another Check back to see what happens next

I had high hopes for this online coffee machine retailer but have been incredibly disappointed I bought and paid for a new Gaggia Magenta Plus machine about 6 weeks ago which arrived about 10 days later I was really concerned to find that when I opened the box which was in fact a box for a Magenta Milk there were coffee grounds all over the box and on the machine including the brew-group the machine had dried water stain marks on the chrome base there was no water hardness strip for me to set-up the machine when I switched the machine on it was clear that it had already been set-up and accessing the settings menu revealed the machine had already made 65 coffees My complaint email prompted an investigation and I was told that the machine had been used to make a promotional video and that although Coffee Italia still considered the machine new they offered me a 70 refund There was no apology whatsoever I wasn t happy with this and requested a new machine and this request was granted The second-hand machine was picked up at their expense 17 days ago I have emailed them repeatedly to ask about the dispatch of the new machine received an email after further prompting saying it had already been dispatched and that the FedEx tracking number must be in my junk mail it wasn t and despite an assurance they would send it again I have heard nothing since despite repeated emails Buying a new machine means the machine should be new not 65 coffees old I feel very let down by this company and would certainly not use them again Addendum 27 7 21Within a day of posting this trustpilot review I was contacted by Caffe Italia and within 5 days a new machine had been sent to me along with a large quantity of coffee beans by way of an apology This has certainly rectified the situation and it is clear that Caffe Italia addresses complaints on social media quickly and effectively