Coffeeitalia Reviews

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Antony Munn

2 years ago

I ordered a dream T

I ordered a dream T when it arrived it had an overfilling issue I contacted caffe direct and I must admit their service was a bit patchy at first However it s 2 weeks since the machine arrived and an excellent engineer has just left having repaired it So in summary they were the cheapest the machine is what I wanted and they did resolve the issue So overall they did pretty well they just need to improve that first contact customer experience

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Mauro Di Biasi

2 years ago

No clarity on shipment or an ETA for delivery

I have made the order on the 25th March and I still have not got a tracking number All email comms confirmed the item was shipped but I still have not received the item nor the tracking number to see where the item is Tried to ring and left a message as lines were busy Update 12th April - received the machine in perfect condition boxes were sealed and properly packaged with extra padding as well as being secured on a small pallet as there was both the coffee machine and the grinder in the same box

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Ray Melbourne

2 years ago

Ceado E37

Ceado E37Ordered from UK site but live in Australia Good communication and arrived quickly Unfortunately received the more expensive E37SD rather than the requested E37S I notified them of issue and it was sorted in a few hours I decided to keep the SD for a small additional payment sig below retail cost They were happy to work at best outcome for both parties so very pleased with how this was handled The grinder works perfectly

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customer

2 years ago

Overall

Overall a good experience Matteo provided regular updates and was good to deal with as part of the order Overall the merchant probably needs to be a little clearer as to the fact that machines are not AU market machines but imported in my case from Italy The time from order to delivery was about 3 weeks even though the item was showing as in stock At the end of the day this shop is able to provide certain coffee machines at much lower prices than the AU retailers and the experience was well worth it as it is all legit and genuine I would recommend it provided you can wait a few weeks for your dream coffee machine

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Jon Lavin

2 years ago

Gaggia Brera support

Bought a bean to cup machine off of Caffe Italia 2 1 2 years ago Developed a small fault and I was envisaging paying out lots of money as it was out of warranty Contacted Matteo at Caffe Italia who replied within hours of my enquiry and gave me their service agent s details Rang them up described the fault and instead of sending the machine back the lady on the end of the phone guided me through a simple reset procedure not in the manual and - problem gone Would use Caffe Italia again for support should another problem develop

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Hogea Alexandru

2 years ago

Stellar experience

Stellar experience I ordered a Rancilio Silvia Pro X and an Eureka Mignong Specialita from Romania and in less than 4 working days they arrived in perfect shape The staff was very professional and a great help and he was very communicative keeping me in touch during the whole process

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J R Martin

2 years ago

Incredible shopping experience

Incredible shopping experience people at caff italia are extremely professional and nice I ve been discussing with the team about the best coffee machine for my coffee shop since Dicember I have now my beautiful Elektra Belle Epoque in place I m extremely happy God bless you Stay safe during these hard times and sorry for the multiple questions

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peter Oz

2 years ago

Hi Matteo

Hi Matteo The Brera arrived yesterday via DHL as you promised- amazing from Italy to AustraliaMaking delicious coffee already it s our second Brera the first lasted 10 years of great coffee a great no nonsense coffee machine - simple design worksMany thanks for your excellent servicePeter

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TERENCE MONK

2 years ago

For people who are serious about espresso coffee

People who are serious about espresso need a decent machine and good coffee I use a 2015 Gaggia Classic bought in 2016 and still going strong A relative who uses a capsule espresso machine always says that my coffee is much better than hers so I bought her a Gaggia Gran Deluxe Apart from making her proper espresso with proper coffee it will save her a fortune in capsule costs which have a similar same price model as printer ink I have used Caff Italia since about 2010 and recommend them highly

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Mouro Mouro

2 years ago

Matteo de Stefani 10 10

Impecable job by this company specially by Matteo de Stefani that was able to keep us updated about the order status He also assured fast delivery impecable packaging and the machine could not be better It s perfect for our home for people that like to taste coffee Matteo did impecable job give this man a raise we could not be more happy than this Thank you Now off to drinking coffee

Rated 3.64 out of 5 by 134 Happy Customers

I ordered a dream T

No clarity on shipment or an ETA for delivery

Ceado E37

Overall

Gaggia Brera support

Stellar experience

Incredible shopping experience

Hi Matteo

For people who are serious about espresso coffee

Matteo de Stefani 10 10

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