Comcast Reviews

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comcast.net
3.52
126 reviews
Great Rating
Based on 126 user experiences

Rated 3.52 out of 5 by 126 Happy Customers

47.6%
4.8%
15.9%
15.9%
15.9%
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C

I pay for 300 mbps service what a joke

Updated review Comcast finally sent a tech out and they found a problem in the line coming from the house My internet speed is now back to a full 300 mbps If I could rate just the tech that came to my home I d give him 5 stars However the original difficulty of getting someone on the phone and the terrible tech service I received via phone deserves 1 star I m updating my experience to 3 stars since things are now working again Original review 1 star I pay for 300 mbps service but consistently receive 70 mbps I work from home so this is a big issues Typically you could call to discuss your problem but it is almost impossible to get a Comcast agent on the phone By ignoring all prompts and repeatedly pressing 1 I was finally able to get a rep on the phone but they were unable to provide a solution or an answer they were polite though Coincidentally I had to call my garbage company this week to resolve an issue and it was a 5 min call How is it that the company that removes my garbage has better service than the trash service I receive from Comcast
B

Love Hate relationship

I have been with Comcast on and off for years I have had numerous connectivity issues with the internet more recently a lot of trouble What I learned is that once you reach out to the top people in charge things get done When the service is working right it s great I tried switching to AT T DSL for a short time and it was worse than Comcast I wish I had more options but I m a happy customer when everything is working the way it s supposed to
M

Beware of predatory practices

Speed of internet was good but I had a TV package added without my consent that was impossible to remove without affected my broadband price Later when I moved I was still charged an extra month after I requested my service to be disconnected
G

The technician was super friendly and

The technician was super friendly and tried his best to fix the issue He even set up a new modem checked the cable outside and everything But alas the internet is still extremely slow and is only reaching 8mbps even though I m paying for 200mbps I might just end up having to take my money elsewhere if the issue isn t resolved
B

The only reason I m giving a 3 star

The only reason I m giving a 3 star tonight is because I love comcast Or I d give a 5 But I ve noticed a common issue that continues to happen on MTV not sure if it s the connection with comcast or whatever but me and my daughter were watching and have watched many movies on MTV and it happens everytime Glitching Its very annoying especially when you re half way or more through the show and just won t start back up Please fix this
M

Comcast xfinity customer support

We are third party authorized independent company webscube We are here to help you out for comcast issue As we are authorized center for comcast we are not going to ask you to pay service charge we are just going to improve our service So if you need any assistance for comcast xfinity service please call 1 877-528-2717 Thank you
A

I really like comcast but

I really like comcast only complaint i have is about their Pride Bs I have nothing against the 1 But why when comcast goes into sleep mode should my family and i be assaulted by pictures of drag queens i thought comcast was considered family friendly not anymore Are you freaking kidding me My kids and i dont want to be seeing that
A

Extented Internet Outage

I have been with Comcast for over 20 years but have never seen any outage lasting over a few hours I just moved to a new house in 77072 zipcode and currently going through an outage lasting over 24 hours to date As I write this review my service is still NOT back on and I have called comcast over a million times only to be told the service will be restored soon I work from home and loosing money at this time Please restore my stervice now rather than soon I beg of you
G

Comcast almost lost my business today

I recently signed up for Comcast internet and I am thrilled with the service The prices are competitive I appreciate that there are several different internet packages to choose from depending on my needs The customer support team is also responsive and helpful in answering any questions I have Overall I m very satisfied with Comcast internet and would recommend it to others However my experience with the installation technician was frustrating and disappointing The technician who came to our home was rude and unprofessional He didn t provide clear instructions on how to use the equipment When we asked him about the set-up process he seemed annoyed and brushed us off We were disappointed with his lack of professionalism and felt that his attitude was unacceptable While I would recommend Comcast internet I would advise the company to provide better training and supervision of their installation technicians to ensure a positive experience for all customers
M

Lost out on the football game

So there I was watching the football game between Kansas and the Jaguars Suddenly my broadcast was in Spanish Remote was across the room Checked the game on Fox and it too was broadcasting in Spanish Only commercials were English Other channels normal SUCKS Just 2 weeks into the service Xfinity programming box remote are slow compared to DTV A lot less DVR recording time Thank the gods for separate streaming service I already had We shall see how long I keep Xfinity

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Frequently Asked Questions

Comcast.net is the official online portal for Comcast's Xfinity customers. It serves as a centralized digital hub where subscribers can manage their accounts, access entertainment services, and find support resources. The platform combines customer service tools with informational content, functioning as both an account management dashboard and a content destination.

To access your Xfinity account, visit Comcast.net and log in using your Xfinity ID and password. Once authenticated, you will enter a secure customer dashboard where you can manage your residential or business services, including billing, service modifications, and profile settings.

Comcast.net provides comprehensive account management features. These include viewing and paying bills, setting up automatic payments, upgrading or modifying service plans, troubleshooting equipment, scheduling service appointments, updating personal information, managing notification preferences, and setting parental controls for internet and television usage.

Yes, through the integrated Xfinity Stream feature. Subscribers can use Comcast.net to access live TV, on-demand libraries, and manage DVR recordings from compatible devices via the web. This makes the portal a gateway to Xfinity's entertainment ecosystem.

For Xfinity Home Security subscribers, Comcast.net offers tools to monitor security cameras, control connected smart home devices, and receive system alerts. This is typically accessed through dedicated sections or links within the logged-in customer portal.

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About Comcast

Comcast.net: Your Central Hub for Xfinity Services and More

Comcast.net serves as the primary online portal for customers of Comcast's Xfinity services, offering a centralized and convenient platform to manage accounts, access entertainment, and stay informed. The website functions as both a customer service dashboard and a content destination, seamlessly blending utility with information for millions of subscribers across the United States.

Core Functionality and Account Management

At its heart, Comcast.net provides users with secure and comprehensive access to their Xfinity accounts. Upon logging in, customers can efficiently manage their residential or business services. Key account management features include:

  • Bill Viewing and Payment:Users can review current and past statements, set up automatic payments, and make one-time payments securely.
  • Service Management:The platform allows for upgrading or modifying existing service plans, troubleshooting equipment issues, and scheduling service appointments.
  • Profile and Settings:Customers can update personal information, manage notification preferences, and set parental controls for internet and television usage.

Entertainment and Content Access

Beyond account tools, Comcast.net acts as a gateway to Xfinity's extensive entertainment ecosystem. The site provides direct links and integration with popular streaming platforms and Xfinity-specific applications.

  • Xfinity Stream:A central feature, allowing subscribers to watch live TV, access on-demand libraries, and manage DVR recordings from any compatible device via the web.
  • Xfinity Home:For subscribers of Xfinity Home Security, the portal offers a way to monitor security cameras, control smart home devices, and receive system alerts.
  • Internet and Connectivity Tools:Users can run speed tests, manage their home Wi-Fi network (including password changes and connected device lists), and access xFi advanced features if applicable.

News, Information, and Support

The website also features a robust public-facing section with valuable resources for both customers and visitors. This includes up-to-date news feeds, weather updates, and sports scores, making it a start-page option for many. Crucially, Comcast.net hosts an extensive support and help center.

  • Comprehensive Support Library:A searchable database of how-to articles, installation guides, and troubleshooting steps for all Xfinity products.
  • Community Forums:Official forums where customers can seek advice from both Comcast experts and fellow users.
  • Service Status Information:Users can check for reported outages or service interruptions in their local area.

Design and User Experience

The website is designed for clarity and ease of navigation, with a clean layout that prioritizes quick access to the most frequently used functions. The interface typically highlights account alerts, bill status, and promotional offers relevant to the user's current services. It serves as a practical and efficient digital tool for simplifying the management of home telecommunications, entertainment, and connectivity services.

In summary, Comcast.net is an essential digital touchpoint for Xfinity customers, effectively consolidating billing, support, service control, and entertainment into a single, accessible online destination. Its dual role as an account management powerhouse and an information portal underscores its importance within the Xfinity customer experience.