Comcast Reviews

Access Denied

comcast.net
3.52
126 reviews
Great Rating
Based on 126 user experiences

Rated 3.52 out of 5 by 126 Happy Customers

47.6%
4.8%
15.9%
15.9%
15.9%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
A

Fixinng The Problem with Daughter s Credit Card

Fixinng the Problem Follow up from 1 25 2023 To whom it my concern I Mr Domingue I m weighting a resolve review from a review that I wrote on 1 25 2023 I wrote a review about a matter that was with Comcast Internet services At the time of the review there was a situation to ware Comcast have charged my 19 teen year old Daughters charge card for a payment of 155 74 that she hade no Idea or concerns to her As of February 1 2023 Comcast corrected the issue with the charge to my Daughter s credit card Comcast refunded the amount Myself and my Daughter still do not know how her card information was retained At this time I would to thank Comcast Internet services for taking time to investigate this matter father and seeing that my Daughter had no connection to this matter at hand They resolved this issue and they also restored my Daughters faith in knowing the wright thing will take place in the long run As it stands with me now Comcast Internet services are capable of doing the wright thing if it is proven the consumer is correct
R

Annette Puskas

I would like to give Annette Puskas an excellent rating for her kindness patience and knowledge while working with me to solve the problem I had Great representive
A

Dan Jennings is awesome

Dan Jennings was our technician who came out to investigate why our internet was spotty and glitching He was able to identify the problem due to an old wiring connection During his time he was very polite friendly and professional He explained everything very clearly and was thorough in his investigation I was very pleased with his service and kindness We are not having anymore internet connection problems
J

RECENTLY I SPOKE T0 MR PARRISH OUT OF

RECENTLY I SPOKE T0 MR PARRISH OUT OF MARYLAND HE WAS VERY KNOWLEDGEABLE RETURNED MY CALL WAS VERY PATIENT EXPLAINED EVERYTHING AND TRANSLATED INTERNAL LANGUAGE JOSEPHINESULTS I TALKED TO MR PRRISH OUT OF MARYLAND HE WAS VERY KNOWLEDGEABLE RETURNED
D

Very sad business practices

We have had Comcast for over a decade and they have very pleasant people that would help if they could Comcast products seem to be OK with the exception of Internet Absolutely terrible I can t remember a day in all those years where we had a complete day of uninterrupted service We finally got AT T and we haven t had one day where it was interrupted Wonderful service Now the cost of Comcast is ridiculous Months and months we have been getting an Error window on our television screen We have to call the office they say yes there is a problem We spend hours literally on the phone with either no or a temporary solution Last week we finally got a Comcast Technician with 19 years of experience who fixed our problems without hesitation He was a Godsend We haven t had any problem since his visit The problems were totally basic My guess is the problem mainly rests with the Managers and Supervisors in Customer Service Your staff is not qualified to solve problems They need training and you re setting them up for failure due to the lack of it Most of the staff In foreign countries maybe smart but you mostly can t understand them We the customers are beyond frustrated in dealing with the time it takes to have service we are paying a fortune for to be in working order We are elderly and Comcast should be ashamed of how they conduct business We have precious time left on this planet Why do you think we should spend it on trying to enjoy a basic pleasure Be honest and do your jobs right the first time Thank you
M

Channels freezing

Recently I had my cable box upgraded and shortly afterstarted having some channels freezing and sound disappearing ISPN TV Land etc I read reviews and found other people were having the same problem without resolution I said not Comcast they always solved my problems So I called 1-800-COMCAST AND DIDN T HAVE TO TALK TO AN AGENT The automation system fixed my problem on the spot Now I am enjoying watching Gunsmoke again Soo what is theirproblem I am a 72 year old Stroke survivor who enjoyswatching the Westerns Thank you COMCAST Karen Grant

About Comcast

United States

Visit Website

Own this business?

Claim your profile to respond to reviews, manage your listing, and build trust with customers.

Claim This Business

Frequently Asked Questions

Comcast.net is the official online portal for Comcast's Xfinity customers. It serves as a centralized digital hub where subscribers can manage their accounts, access entertainment services, and find support resources. The platform combines customer service tools with informational content, functioning as both an account management dashboard and a content destination.

To access your Xfinity account, visit Comcast.net and log in using your Xfinity ID and password. Once authenticated, you will enter a secure customer dashboard where you can manage your residential or business services, including billing, service modifications, and profile settings.

Comcast.net provides comprehensive account management features. These include viewing and paying bills, setting up automatic payments, upgrading or modifying service plans, troubleshooting equipment, scheduling service appointments, updating personal information, managing notification preferences, and setting parental controls for internet and television usage.

Yes, through the integrated Xfinity Stream feature. Subscribers can use Comcast.net to access live TV, on-demand libraries, and manage DVR recordings from compatible devices via the web. This makes the portal a gateway to Xfinity's entertainment ecosystem.

For Xfinity Home Security subscribers, Comcast.net offers tools to monitor security cameras, control connected smart home devices, and receive system alerts. This is typically accessed through dedicated sections or links within the logged-in customer portal.

Related Companies

View All
1
Spectrum
3.57 (140) · spectrum.com
2
Nowtv
3.57 (140) · nowtv.com
3
Adt
3.57 (139) · adt.com
4
Adobe
3.56 (139) · adobe.com
5
Vonage
3.57 (136) · vonage.com
6
Xact
3.56 (136) · xact.com
7
Connection
3.80 (113) · connection.com
8
Directv
3.25 (111) · directv.com
 View all 20 alternatives
Looking for Comcast alternatives? We've ranked 20+ similar companies by reviews.
View All Alternatives

About Comcast

Comcast.net: Your Central Hub for Xfinity Services and More

Comcast.net serves as the primary online portal for customers of Comcast's Xfinity services, offering a centralized and convenient platform to manage accounts, access entertainment, and stay informed. The website functions as both a customer service dashboard and a content destination, seamlessly blending utility with information for millions of subscribers across the United States.

Core Functionality and Account Management

At its heart, Comcast.net provides users with secure and comprehensive access to their Xfinity accounts. Upon logging in, customers can efficiently manage their residential or business services. Key account management features include:

  • Bill Viewing and Payment:Users can review current and past statements, set up automatic payments, and make one-time payments securely.
  • Service Management:The platform allows for upgrading or modifying existing service plans, troubleshooting equipment issues, and scheduling service appointments.
  • Profile and Settings:Customers can update personal information, manage notification preferences, and set parental controls for internet and television usage.

Entertainment and Content Access

Beyond account tools, Comcast.net acts as a gateway to Xfinity's extensive entertainment ecosystem. The site provides direct links and integration with popular streaming platforms and Xfinity-specific applications.

  • Xfinity Stream:A central feature, allowing subscribers to watch live TV, access on-demand libraries, and manage DVR recordings from any compatible device via the web.
  • Xfinity Home:For subscribers of Xfinity Home Security, the portal offers a way to monitor security cameras, control smart home devices, and receive system alerts.
  • Internet and Connectivity Tools:Users can run speed tests, manage their home Wi-Fi network (including password changes and connected device lists), and access xFi advanced features if applicable.

News, Information, and Support

The website also features a robust public-facing section with valuable resources for both customers and visitors. This includes up-to-date news feeds, weather updates, and sports scores, making it a start-page option for many. Crucially, Comcast.net hosts an extensive support and help center.

  • Comprehensive Support Library:A searchable database of how-to articles, installation guides, and troubleshooting steps for all Xfinity products.
  • Community Forums:Official forums where customers can seek advice from both Comcast experts and fellow users.
  • Service Status Information:Users can check for reported outages or service interruptions in their local area.

Design and User Experience

The website is designed for clarity and ease of navigation, with a clean layout that prioritizes quick access to the most frequently used functions. The interface typically highlights account alerts, bill status, and promotional offers relevant to the user's current services. It serves as a practical and efficient digital tool for simplifying the management of home telecommunications, entertainment, and connectivity services.

In summary, Comcast.net is an essential digital touchpoint for Xfinity customers, effectively consolidating billing, support, service control, and entertainment into a single, accessible online destination. Its dual role as an account management powerhouse and an information portal underscores its importance within the Xfinity customer experience.