Comcast Reviews

Access Denied

comcast.net
3.52
126 reviews
Great Rating
Based on 126 user experiences

Rated 3.52 out of 5 by 126 Happy Customers

47.6%
4.8%
15.9%
15.9%
15.9%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
F

Excellent experience with Xifinity Comcast

I bought a new house and called Xfinity Comcast last week to help get me started with cable service in my new home I asked if there were any new customer incentives The customer sales Rep Adam Mitchell in CT was very knowledgeable about promotions packages and services available He was a delight to work with extremely professional articulate and succinct Feeling great about my experience
J

Incredible service experience

Incredible service experience I was on the phone when the call failed Before I could call back she called me An hour and a half later a service tech arrived and fixed our issue in 10 minutes He Kelly then offered to check the other 4 TVs before he left Courteous professional high sense of urgency and great customer service orientation that could be well emulated by many other companies We couldn t be happier that we chose Infinity John D retired Fortune 50 Executive
R

I am 80 years old and pleased with the service

I am 80 years old I started my internet journey with AT T and an ISDN line back 45 years ago I went Direct TV then Dish I have now been a Comcast customer for 3 years I am very pleased with my Internet service and TV service for a price I can afford When I have had a problem I called and after the usual wait the person on the line fixed the problem for me I am pleased with Comcast
G

Arnie is the best from Comcast Business

I would first like to say that Arnie came out to install our phones for our office and went ABOVE BEYOND to help us He was absolutely wonderful in assisting our setup and even organized our pile of wires for us Such a kind and joyful soul I 10 10 would recommend anyone to comcast business for their internet or phone system Also Chris our rep was amazing in his communication and assistance Not to mention the affordable pricing This review was well deserved
M

A man called Jim helped me with my

A man called Jim helped me with my Gmail on Wednesday July 6 I am 82 years old so his work was cut out for him Bless him he was so patient and kind from 10 45 till after noon time He solved my problem and we both had a good laugh He never lost patience with me and was so helpful I hope the right person named Jim gets this review He deserves it Thank you very much my dear Jim
J

Happy Customer with Vadly

When visiting Comcast I had the most pleasant experience with one of your representatives His name was Vadly and he was professional yet friendly Knowledgeable about my needs and explained perfectly What a good feeling to have someone like Vadly handle your request You need more representatives like Vadly in the Florida stores and elsewhere This was at the Tamiami Trail E store
C

Best Customer Service Ever

Today I had thee Best customer service I have ever received from Xfinity Her name was Chanel from IL she was absolutely amazing We laughed we talked all while she was working on a good cable package She made my day I know Xfinity get a lot of negative feedback but nothing is negative about this one She was Oh my goodness great Need more people like Chanel from IL To make customers experience great Thank you girl
M

I was content with my service but my

I was content with my service but my monthly cost was getting too high I spoke to 2 agents who could not help me reduce my cost today I tried one last time before switching to ATT and Melissa who has 30 years experience told me about a loyalty discount and other savings over all reduced my bill she is the best one I ve ever spoken to at Comcast
E

Thank you Dandie and Josh for your incredible help

Today two incredible representatives of Comcast helped me with my problem Thank you so much for helping me Dandie and Josh are very knowledgeable experienced kind and went all the way to help me My deep appreciation and best wishes to them I recommend them to any customer
K

Xfinity Burlington store

I had occasion to visit the Burlington Xfinity store numerous times in the past 2 weeks The gentlemen were very knowledgeable and pleasant They had the patience to answer my many questions I highly recommend this location

About Comcast

United States

Visit Website

Own this business?

Claim your profile to respond to reviews, manage your listing, and build trust with customers.

Claim This Business

Frequently Asked Questions

Comcast.net is the official online portal for Comcast's Xfinity customers. It serves as a centralized digital hub where subscribers can manage their accounts, access entertainment services, and find support resources. The platform combines customer service tools with informational content, functioning as both an account management dashboard and a content destination.

To access your Xfinity account, visit Comcast.net and log in using your Xfinity ID and password. Once authenticated, you will enter a secure customer dashboard where you can manage your residential or business services, including billing, service modifications, and profile settings.

Comcast.net provides comprehensive account management features. These include viewing and paying bills, setting up automatic payments, upgrading or modifying service plans, troubleshooting equipment, scheduling service appointments, updating personal information, managing notification preferences, and setting parental controls for internet and television usage.

Yes, through the integrated Xfinity Stream feature. Subscribers can use Comcast.net to access live TV, on-demand libraries, and manage DVR recordings from compatible devices via the web. This makes the portal a gateway to Xfinity's entertainment ecosystem.

For Xfinity Home Security subscribers, Comcast.net offers tools to monitor security cameras, control connected smart home devices, and receive system alerts. This is typically accessed through dedicated sections or links within the logged-in customer portal.

Related Companies

View All
1
Spectrum
3.57 (140) · spectrum.com
2
Nowtv
3.57 (140) · nowtv.com
3
Adt
3.57 (139) · adt.com
4
Adobe
3.56 (139) · adobe.com
5
Vonage
3.57 (136) · vonage.com
6
Xact
3.56 (136) · xact.com
7
Connection
3.80 (113) · connection.com
8
Directv
3.25 (111) · directv.com
 View all 20 alternatives
Looking for Comcast alternatives? We've ranked 20+ similar companies by reviews.
View All Alternatives

About Comcast

Comcast.net: Your Central Hub for Xfinity Services and More

Comcast.net serves as the primary online portal for customers of Comcast's Xfinity services, offering a centralized and convenient platform to manage accounts, access entertainment, and stay informed. The website functions as both a customer service dashboard and a content destination, seamlessly blending utility with information for millions of subscribers across the United States.

Core Functionality and Account Management

At its heart, Comcast.net provides users with secure and comprehensive access to their Xfinity accounts. Upon logging in, customers can efficiently manage their residential or business services. Key account management features include:

  • Bill Viewing and Payment:Users can review current and past statements, set up automatic payments, and make one-time payments securely.
  • Service Management:The platform allows for upgrading or modifying existing service plans, troubleshooting equipment issues, and scheduling service appointments.
  • Profile and Settings:Customers can update personal information, manage notification preferences, and set parental controls for internet and television usage.

Entertainment and Content Access

Beyond account tools, Comcast.net acts as a gateway to Xfinity's extensive entertainment ecosystem. The site provides direct links and integration with popular streaming platforms and Xfinity-specific applications.

  • Xfinity Stream:A central feature, allowing subscribers to watch live TV, access on-demand libraries, and manage DVR recordings from any compatible device via the web.
  • Xfinity Home:For subscribers of Xfinity Home Security, the portal offers a way to monitor security cameras, control smart home devices, and receive system alerts.
  • Internet and Connectivity Tools:Users can run speed tests, manage their home Wi-Fi network (including password changes and connected device lists), and access xFi advanced features if applicable.

News, Information, and Support

The website also features a robust public-facing section with valuable resources for both customers and visitors. This includes up-to-date news feeds, weather updates, and sports scores, making it a start-page option for many. Crucially, Comcast.net hosts an extensive support and help center.

  • Comprehensive Support Library:A searchable database of how-to articles, installation guides, and troubleshooting steps for all Xfinity products.
  • Community Forums:Official forums where customers can seek advice from both Comcast experts and fellow users.
  • Service Status Information:Users can check for reported outages or service interruptions in their local area.

Design and User Experience

The website is designed for clarity and ease of navigation, with a clean layout that prioritizes quick access to the most frequently used functions. The interface typically highlights account alerts, bill status, and promotional offers relevant to the user's current services. It serves as a practical and efficient digital tool for simplifying the management of home telecommunications, entertainment, and connectivity services.

In summary, Comcast.net is an essential digital touchpoint for Xfinity customers, effectively consolidating billing, support, service control, and entertainment into a single, accessible online destination. Its dual role as an account management powerhouse and an information portal underscores its importance within the Xfinity customer experience.