Distributel Reviews

A frustrated new customer

A frustrated new customer due to no cable in my house technician could not install internet in July 2nd I wanted to cancel my order then it has been three days customer service could not cancel and they mentioned someone will call me back I checked three times no one is responding my request I do not know why it takes them so long and they refuse to cancel my order caused by Distributel itself

Do not use this company

Do not use this company They took my money sent me a modem then canceled service due to not servicing area I still have not received refund they say its been refunded its been 3 months Paid them in January

Irresponsible and unreliable

Irresponsible and unreliable They were supposed to install their internet service on two different occasions and they didn t come Had to call them after the first time They said they rescheduled for a different date They lied They didn t come on the next date either Useless irresponsible company with awful customer service

Run don t walk from Distributel

Run don t walk towards this company run away Signed up technician never showed they kept getting me tocall back every 2 hours to check for updates 4 calls later Still no info and it s installed by another provider That does not have communication between them They have no way of reaching the installer They have no way of confirming anything So I called cogeco They have no way of communicating with them Just a ginormous storm Canada post says the item was delivered this morning As I returned the router They have nothing in their records I have to call back again after already Checking online to see that it had been delivered In order for them to issue a refund they cant issue it on receipt of stuff Wow they sure dont appear competent

Poor customer service

I called them on the 13 of May this was after canceling my plan and sending my equipment the previous month The reason for my call at that time was because I had seen a bill of over 200 for the equipment since I sent the equipment I wanted to make sure that I am not charged The team said I had been cleared and won t be charged Only to see on the 21 May I was charged and apparently and won t be refunded until a month later The customer service was unable to escalate my case This is the worst customer service I have ever received

Long time customer

Long time customer Since January my experience as been worst than anything I had to deal with customer service wise What a bad experience No longer with them and still they find ways to make mad billing me close to 300 for equipment that are due for 3 weeks from now Had to call them at least 10 times since January

Bad management

I signed up with this company for about 30 minutes and cancel after I saw all the bad reviews They delivered the model within 48 hours which I call them and asked why they still send the model when I cancel within 30 minutes was told sale office didn t see the cancellation So i returned the model tracking show they have it I asked them how long to get my refund was told 2 weeks this is unacceptable Any good company will usually refund you in 3 business days after receiving the item back I m now glad I read the reviews and didn t signed up with them terrible company

terrible customer service

I signed up for internet via cable but I never received the cable modem Canada Post said it was delivered so I m pretty sure my modem was stolen Canada Post said I needed to complain to the sender but Distributel refused to help and they charged me nearly 200 for the modem when I cancelled my service

Horrible company

Horrible company Tried to set up internet with them Took a week to get an apt which was understandable since it was a long wknd however I booked an evening apt and they showed up in the morning when I was at work I told them they messed up the time and they said it would be another week to get someone out I spoke to head office which would not help me either even though they messed up the apt time not me I cancelled with them and got an apt with MNSI the very next day Distributel could lean a lot from MNSI especially if they want to be as successful as their competitors cause at this rate they ll be done in a year Their garbage Go elsewhere