Ecomerzpro Reviews

Super customer support and refund - really speedy and polite from the whole team although the product was faulty

Like the previous poster I too ordered the same fan the Nexfan auto advertised at half price at 69 during that extremely hot few days we hadat the end of July and was delivered on 3rd August On testing however it proved to be totally useless and so I raised a ticket with the company They initially offered to send a second unit or some money off but the product just was not worth keeping and I certainly didn t want a second one Around 14th August I requested a return address and informed them that I would start a chargeback with my card holder but immediately received a communication advising I would receive a refund in full This arrived today I ve obviously read the other posts and general dissatisfaction with the company If I had read these before ordering I would not have However in trying to understand the issues with the company I think perhaps the problem lies with the clients that use its platform to sell and perhaps Ecomerzpro should be a little more selective I found that with a bit of prompting their customer services were helpful in resolving the issue and ultimately gave a full refund so that s why I have given them 4 out of 5

I ordered two Ultra Heat pro one of them was unfortunately broken plug was broken off It took 1-2 weeks before we could come to an agreement I had two options 1 a new UltraHeat Pro or 2 my refund I chose option 2 whereupon I got an email that I would get my money back and for once I did NOT have to return the broken device LG Andrea

When I ve got the shoes and test it I realized that surprisingly the right shoe was slighly smaller and that hurted my toe When I contacted the seller they said that they would send another pair and that they would not ask to return the product Which is a good deal It took some time to get the new pair but at last I ve got it and this time all is ok

My Order did not arrive in the expected time of 21 days but I waited 2 months before making email contact just to be sure I was replied to immediately informed that my Order could not be delivered to my address and that I could either accept a new Order courtesy of the company OR ask for a full refund The choice was obvious given the first order could not ge delivered for reasons not yet explained to me My refund was in my bank within 30 minutes I was astounded This is a model of communication that other companies could take notice of instead of copious emails asking for photos order details then silence I want to congratulate this company for such good customer relations and service My faith is restored so they definitely need to be commended

I purchased a Smootag device but as a diabetic was advised not to use it on the leg wart I have The company hadn t processed my order but wouldn t cancel it When it arrived one of the safety seals was open so looked at the instructions for use and they actually mention that not all warts can be removed with it Sent an e-mail to return it and since putting my initial 1 star review on Trustpilot the company has replied and reimbursed me immediately I also appreciate that they are being prudent by telling me not to return the goods - the security seal was open so I shall bin the device The 4 stars are not for the device which is untested but for their prompt resolution of the problem

I am writing this review as although I had some difficulties with my order making the item I purchased unusable in my home - no doubt ok in other circumstances some other homes - the firm have now fully refunded everything I paid so I consider that they are trying to put things right Also I was told there was no need to return the Heater I had purchased from them They have also communicated with me a few times in order to assist me and keep me fully informed

Like other posts I was disappointed with the Nexfan and probably dumb to order it in the first place I was also doubtful about my chances of getting a refund but l got in touch with customer service straight away and within a week of getting it Christiane had accepted my request for a refund and promptly paid the full amount into my PayPal account without my having to return the product I do wonder why they re selling this product though

I ordered the ultra Air cooler online I was kept informed of delivery stages which is very helpful when waiting for a item delivery Unfortunately when my cooler was received it was damaged be on repair A upon contacting Ecomerzpro I was offered a replacement or refund I was dealt with promptly and am very satisfied with the outcome

I ordered an epro heater but inadvertently set up two payments One was refunded through PayPal quickly In meantime I cancelled the order but then it arrived I asked how to return it and requested a refund After several very polite emails I was told to keep the item and a refund was then made quickly via PayPal I cannot fault the service given