Europcar Reviews

Glasgow Airport Branch STAY AWAY STAY AWAY STAY AWAY FROM THEM 1 Record the conversation with staff when picking up the car 2 Be careful with their tricks with signing documents 3 Do not believe any word and promises because they are not worth a single penny 4 Read the documents carefully and do not allow anything to be added by hand the words of the staff are worth nothing - they are just greedy people who want to get as much money from you as possible or better yet go to another car rental office

Booked and paid online Half hour later I got phone message saying they hadn t got the size of vehicle I need and the alternative was too small I tried to call back on 3 occasions but never got an answer except on one occasion the person said I ll transfer you to the rental place I was collecting from and the phone went back to hold for another 10 minutes then an automated voice told me no one was available please try again I cancelled my online booking but money had already been taken Now I have to wait up to 28 days for refund I emailed hoping for a quicker response but the automated email said they will contact me within 7 days Give me my money back please

Scam Company I have rent a van took my money with no problem out from my account when I have about to collect the van they said they cant release the van with our a reason the lady stated this refunded Until now no refund and I have escalated it still no response SCAMMER worst company Dont use them

I paid comprehensive insurance while overseas only to get to Europcar Heathrow and be told the car I had rented wasn t available and I had to pay extra insurance I was given only two options either an upgrade where I had to pay more or an electric car which the guy by the counter said was a bad idea since I was going to drive outside of the UK I asked why the car I had fully paid wasn t available but got no answer instead the guy would go and talk to his colleagues and then come back trying to make small talk So after my 23 hour flight the only car available was an expensive upgrade I was then billed and few days later got a refund then when I returned the car I was billed again

Rented car for 89 Ended up with bill Euro 307 FIRST AND LAST TIME WITH THIS COMPANYThey don t give you the car you paid for online Put pressure to buy extra insurance for free upgrade They do not mention prices are excluding VAT On final bill you receive charges such as Environmental contribution euro 3 Premium Station euro 42 which are never mentioned at the time of renting After a long flight nobody reads the small print on the contract they make customers sign then end up with a bill three times the rental price Be very careful or ideally avoid this company

Shameless and dishonest Europcar My advise to you all is to stay away from this company They may appear to be competitively priced to begin with but by the time you see all the nasty extras and hidden charges is already too late The Customer Support is also in on the trick and they come back to your substantiated dispute with standard automated answers which don t address the problem I checked in with a prepaid booking voucher and I was offered three options of cars to choose from all of similar trim level and of the same category At no point whatsoever was I told that any of these choice might be an expensive upgrade No extra charges were ever mentioned They just appeared on my credit card one and a half months later This is apparenlty a common and standard malpractise as I found similar complaints in various forums I guess their reception staff is so commision-driven that they don t mind bending a few rules by lying and hiding charges A very dishonest company with no customer orientation and no ethos I wouldnt normally bother writting a review but then I thought if this helps even one other potential customer falling victim to these crooks then is worth the effort

Was advised by Motability to make a complaint as the hire car requested was an EV and not an automatic Motability also confirmed they requested an EV but Europcar ordered the wrong car Been over a week and no reply even though I ve chased Very disappointing

I requested a rental car from the Hamilton branch I made the payment and uploaded all the documents I received a phone call from Sam saying everything was done and paid for that I could collect the car When I arrived I was asked for my address which I had already done online and then got told I was declined Why could he not have told me this when he phoned me I have now been informed it will take upto 10 days for my refund They clearly make money off clients holding their money for a period of time and getting interest Not a reliable company stay well away from them

Lets see what happens after I post this negative review My guess is that Europcar respond with a We re sorry to hear etc etc Please give us a chance to solve this problem by writing to us at this link - etc etc within a few hours Then I write to them and they write back saying that they are very sorry but they cannot help Then you write to them again and they don t reply Cynical business practice designed to exploit the vulnerabilities of TrustPilot s system and blatant profiteering over decency and ethics - that s Europcar

Terrible experience with Eurocar I booked a car online paid in advance and when I arrived to pick it up they refused to rent it to me without any valid reason The staff was unhelpful and showed no interest in resolving the issue To make things worse getting a refund has been a nightmare slow responses excuses and no clear process This company is completely unreliable and their customer service is awful Avoid them at all costs unless you want to waste your time and money Let me know if you d like any changes