Flooringking Reviews

Flooring King | Buy Flooring Online | Best Price Online

flooringking.co.uk
3.58
139 reviews
Great Rating
Based on 139 user experiences

Rated 3.58 out of 5 by 139 Happy Customers

43.2%
14.4%
14.4%
13.7%
14.4%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 139 reviews

Customers frequently praise Flooringking for easy ordering, excellent customer service, competitive pricing, and fast delivery. Many reviews highlight helpful staff, good product quality, and reliable communication. However, numerous complaints focus on delivery issues, including late or missed deliveries, damaged goods, poor handling by third-party drivers, and inconvenient return policies. Overall, satisfaction is high when deliveries go smoothly, but recurring logistical problems lead to significant frustration.

What customers love
  • Easy ordering process
  • Excellent customer service
  • Competitive pricing
  • Fast delivery
  • Helpful staff
Common concerns
  • Delivery issues
  • Damaged goods
  • Late delivery
  • Expensive return fees
  • Poor communication

Last updated 3 days ago

M

Fast efficient service

Fast efficient service Good value for money
R

Had an issue with the delivery company

Had an issue with the delivery company not Flooring King Karl at Flooring King went above and beyond and sorted things out Would definitely recommend these guys they were best price as well
B

Fantastic company

Fantastic company Very patient sales advisors who are well informed and give first class advice The tiles were delivered within 2 days We have just laid our first order and we are delighted with the result Now in the process of ordering another 66 metres - I think that says it all
H

Superb customer service

Superb customer service Anthony was most helpful in the provisional order and was happy to locate stock to fulfil our order requirements Anthony did a great job locating the stock and securing quick and prompt delivery fabulous service and a company we d reccomend and use again thank you
Z

Great customer service

The flooring we ordered looks great and is really good quality On top of this I originally ordered the wrong flooring and had to arrange a return The level of customer service I received from Anth was amazing he went above and beyond to follow up on the return to ensure it was arranged as quickly as possible and called emailed with regular updates without me needing to chase him I d definitely use flooring king again and would happily recommend to family and friends
K

Excellent service and communication

Excellent service and communication from start to finish It s always tricky starting to change the flooring just before Xmas The team came up trumps and job done Thanks to everyone involved
M

Excellent customer service

Excellent service from Karl and the team at Flooring King There was an issue with a few packs of the Polyflor LVT I received I contacted them for customer support right away they were responsive and put great effort into arranging delivery of replacement packs for me My flooring got done in the end and I am really pleased Would gladly order from Flooring King again
M

Totally 5 star service

The website is very informative and having queries something through the remote chat someone answered my query through email fairly quickly and it was answered in full I ordered in advance with a post Christmas delivery and on the day of delivery I had already received confirmation and a courtesy call from the driver Post delivery I noticed an issue with one of the boxes and FlooringKing have a very straightforward approach to reporting the issue and following a brief call a replacement box was arranged for next working day Absolutely 5 star service and would definitely recommend
C

Faultless

Was slightly weary of the excellent price but decided to go for it booked a delivery slot and the floor arrived on the stated day day well wrapped the delivery guy very happy to wait while we checked the boxes and take the empty pallet back unable to fault anything from start to finish many thanks flooring king
N

Great service and communication

Kept up to date from start to finish Haven t opened the boxes of laminate yet but were securely delivered on a pallet

About Flooringking

Get access to the best prices on top-quality flooring when you choose to buy flooring online at Flooring King. Buy hardwood, laminate, LVT and much more.

United States

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