AI Review Summary
Based on 139 reviews
Customers frequently praise Flooringking for easy ordering, excellent customer service, competitive pricing, and fast delivery. Many reviews highlight helpful staff, good product quality, and reliable communication. However, numerous complaints focus on delivery issues, including late or missed deliveries, damaged goods, poor handling by third-party drivers, and inconvenient return policies. Overall, satisfaction is high when deliveries go smoothly, but recurring logistical problems lead to significant frustration.
What customers love
- Easy ordering process
- Excellent customer service
- Competitive pricing
- Fast delivery
- Helpful staff
Common concerns
- Delivery issues
- Damaged goods
- Late delivery
- Expensive return fees
- Poor communication
Last updated 3 days ago
M
maz
Very expensive for delivery and also extremely expensive for getting small cut very dissapointing
M
Miss Margaret Corrigan
Wrong item delivered
One of the items was wrong which resulted in a delay in getting a job done Other than that they were ok
H
Heather
Shame some of the edge broken
Shame some of the edge broken Needed to use it immediately due to long delivery time
S
Stephen Lowe
Lorry broke down
Out for delivery between 7 0am and 5 0pm Stayed in all day took day off work Checked at 2 30 still coming Rang 5 30 to be told the lorry had broken down Why not just check first thing if it s even on the wagon for that day and if not phone up I could have gone in to work late
M
Mark Timms
The trims wasn t delivered on the same
The trims wasn t delivered on the same day
G
gary Wakeling
So I was told the delivery was due on
So I was told the delivery was due on Friday finally got it on MondayWhich is put me days behind now apart from that very good
N
Nedelcho Stoev
Delivery was messed up
Delivery was messed up Chased for 4 days and they claimed is been delivered eventually when I asked for refund they miraculously manged to find the ordered materials
D
Darren
I don t know who you used for the
I don t know who you used for the delivery to college Court today However due to the house been empty the delivery guy knocked on a neighbours door at 6 50am Not acceptable I had 4 missed calls on my phone when switched on at 7 07 am Please have a word Many thanksAs per email sent and not even had a reply The product is nice
J
Joseph
The van was too large to get down the
The van was too large to get down the drive and the driver said that the machine to wheel the goods down the drive would not work on a gravel drive so goods had to be taken back to depot
D
Danielle Taylor
Read the reviews before ordering can t
Read the reviews before ordering can t say I m overly impressed first my chosen delivery date was missed with no notification I had to chase then a week later my flooring arrived with one pack damaged causing me to open all the packs to check each plank very time consuming notified floor king that I had 13 damaged planks took photos the same day of delivery however I now have to photo all 13 planks to get a replacement box Again time consuming fir an error that is not mine
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