AI Review Summary
Based on 139 reviews
Customers frequently praise Flooringking for easy ordering, excellent customer service, competitive pricing, and fast delivery. Many reviews highlight helpful staff, good product quality, and reliable communication. However, numerous complaints focus on delivery issues, including late or missed deliveries, damaged goods, poor handling by third-party drivers, and inconvenient return policies. Overall, satisfaction is high when deliveries go smoothly, but recurring logistical problems lead to significant frustration.
What customers love
- Easy ordering process
- Excellent customer service
- Competitive pricing
- Fast delivery
- Helpful staff
Common concerns
- Delivery issues
- Damaged goods
- Late delivery
- Expensive return fees
- Poor communication
Last updated 3 days ago
A
AXH LTD
Great company with the best pricing I could find on the quickstep floor I purchased I also found it easy to reach them by phone and advisor was very polite and helpful Floor arrived on time as expected and delivery tracking notifications were great Overall very pleased with my purchase
C
C Fogarty
Great product
Great product Looks lovely was easy to lay and saved us a bundle on a quote from a local supplier Delivered on time with great communication
C
Charanjit Singh Phander
Good were delivered on time as
Good were delivered on time as requestedThe driver was very helpful
G
G McCall
Well pleased
Never used before but we re a good price for flooring with delivery included Great communication and delivery would certainly recommend
S
Sharon
Thank you flooringking
Thank you flooringking I needed delivery before the 22nd and Karl ensured the warehouse did whatever they could to ensure delivery was as expected with Xmas looming Flooring laid in time for Xmas and the quality of the floor is brilliant I m so happy my Christmas Day went to plan
P
Patricia Wright
Helpful and prompt customer service
We ordered from Floor King as the Quick Step flooring we wanted was very reasonably priced Initially they sent the wrong flooring Their customer service team were very helpful and rectified the problem quickly by arranging immediate dispatch of the correct product We would definitely buy from them again
T
Tim Davis
Delighted
Easy to order delivered on time and delighted with the product The new Quick-step floor is superb
T
Trudy Royle
The Flooring King
The Flooring King price was competitive and delivery was well organised
H
H Wise
Supplied flooring others couldn t I recommend
Ordered our Quickstep flooring from another company who said they had stock then got an email to say they couldn t get stock until 2 months time Cancelled and reordered with flooring king who advised stock levels let me choose delivery date for the following week and sent a message with delivery time All delivered as expected I would recommended
A
Anne
Excellent service
Excellent service provide samples so we could match decide on which colours Delivery was great very polite and professional
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