Good2gomobile Reviews

refund denied on inactive account

when speaking with an agent I was assured that our account would be cancelled and an unnecessary top up charge would be reversed -never happened and when following up with another agent a few days later was advised that the refund was over ruled by a supervisor and the account was still active

It Sucks Now I do not reccomend

This company used to be good If you notice in 2020 it had great ratings and when I first started I had no issues but service has been steadily declining IF you need any support or are having issues with your phone you have to EMAIL them and WAIT for help Yes they have a 1800 number but if your question is not straight forward then you have to wait which is problematic when your phone is not working They also have a handful of employees working their call center who are pretty unhappy Even if you call another time you are likely to get the same person so you cannot make much progress and are stonewalled until someone decides to respond to your email They also misrepresent the ACP program I had a ATT phone and Good2go mobile provided me a ATT SIM card I paid my bill every month and had no issues with service So I heard about the ACP qualified waited on the sim and the minute I inserted it the network was locked they kept trying to blame ATT when Good2go lies and provides you a T-mobile SIM They are not upfront that if you are an ACP user you cannot use your previous SIM card they put you on T-mobiles network which sucks Because of their unscrupulous behavior I would NOT recommend them anymore and have cancelled my service

no customer service to talk to

no customer service to talk to stealing money from my credit card needed to call my credit card company to stop itbe careful with this company

Could not do much

Could not do much texting was hit or mis Couldn t send photos sometimes waited for calls to go through and had to dial the number twice crap customer service

Seems like a scam

I received my sim card but their online information and email information did not provide sufficient instructions on setting it up I called tech support three times and each time the phone was picked up almost instantly by someone named Henry who was unable to connect me with a manager or their tech support team On the two days I called I was told I had totally separate issues neither of which made any sense The website and packaging of this service seems legitimate but I can t help thinking this is somehow a scam I have already asked to cancel my service and they said I could get a refund though what for I don t know since I never had service and the sim wasn t charged for

I will not go into detail as to my

I will not go into detail as to my experience They have lied to me so many times I have lost count I still do not have cell service on my 800 00 phone despite the fact my number was ported to this company They are not to be trusted to tell the truth on any subject I should have stayed with my other company and I would be able to use my cell right now If you do not mind frustration and lying try them out Otherwise bypass them for another company and save yourself headaches If you do call them watch out for Miriam Daniel and supervisors named Stephanie and Christopher they care not about their company s reputation

Making Affordable Option More Expensive Since This Company Took Over Petro Mobility

Ever since they took over Petro Mobility they disable data on pay per use accounts I can t get data without monthly subscription now and as a prepaid use I only want to spend when I need it

Worst attitude

I was looking for a basic plan while out of a job and being homebound I live in the middle of a big city but 1 3 of the time I get no signal I called customer service he blamed it on my phone Apple and then blamed it on my plan I ended up recording our conversation and he gave me an attitude for recording him because he was giving me false information I called the customer service serveral times and he was the only one that answered the phone Do NOT use this company I also got a LOT of weird calls after I signed up with them which made me suspect my information was sold

Would be better if living human beings could be present

The signup process was quick and easy It took hardly no time at all for the SIM card to arrive This is where I started having problems I tend to get ahead of directions so put in the SIM card and then started going through the steps of porting the number over and activating my account Well the porting took almost 48 hours although the site said a couple of hours I brought my own phone and for some reason while compatible with the carrier it wouldn t connect in the back end although they were showing that service was connected The only aspect of this situation I don t like or appreciate is the inability to speak with a living breathing human being who could resolve these types of issues quickly WITHOUT having to rely on email