Optyxbroadband Reviews

Zero customer service

I signed up with Open Infra fiber optic internet service After months of emailing back and forth and being told we could pick our own ISP openinfra tells us that they automatically signed us up with OptyxBroadband They gave me the customer service email address and phone number to email Optyx to get a router and get the account set up and going That was in the beginning of January after countless emails for weeks upon end I still have not gotten an email back from Optyx and the customer service phone number on the website is disconnected absolutely terrible company do not recommend them to anybody Currently writing this review March 19th and still have not gotten anything whatsoever from Optyx

Terrible service - no response to emails or calls for a month

I signed up to optyx broadband through openinfra After waiting months longer than told for the openinfra fibre connectivity we were told we only needed the router That was a month ago Three emails unanswered Phone calls not answered calls cannot be answered - email us

Worst company I have ever encountered

Worst company I have ever encountered I have had one lengthy outage and currently having slow speeds 1 4 what they advertise The problem with this place is that customer service unreachable I have sent emails either no response or a canned reply months later Calling customer support line is worse I have called aprox 50 times Always saying I am next in queue only to wait hours Of all those calls I got 2 answers one the person hung up after I said hello and the only time I could get a person call center in who knows where mars I think they had no idea what to do to help me saying to send an email I am trying to find out from OpenInfra if I can get another ISP because this one is a border line scam Oh and their website is unreachable which is a nice touch Its like its not in DNS I am shocked a company is allowed to function like this I am going to complain with BBB and FCC

Packet Loss

Currently experiencing packet loss and have emailed them multiple times I have had an open-infra tech come and confirm that it is not my line out The packet losses always happen at night around the same time

A Woeful Service

I can see I am not the only person who feels this way I have been emailing and attempting to call Optyx for months with no luck I have no connection at present and have had engineers out who have said a repair is needed but have had no response from Optyx about how this will take place Of course what I have had from Optyx is an invoice for their services which I have not been receiving at all I would not recommend this company to anyone - thankfully I still have my previous broadband service provider otherwise we would have been without any connection for months

Have been trying to contact optyx

Have been trying to contact optyx broadband customer service for the last few days Have submitted an email ticket and still no respond Cannot access any catch up TV such as Iplayer Channel 4 etc etc On looking a bit closer IP address is in the UK but ISP is in Sweden so as far as they are concerned we are not in the UK Please respond to your customers You could not wait to get our business now that you have got it suddenly your customer service line is down Also your phonelines may be down but surely not email as well Not happy

Terrible experience

Was approached about getting the service set up Said I was interested in it but never heard from anyone on pricing etc Just that someone would contact me from sales they were just the free instalation I never got any info on the inside router that I would need but got a bill for a service I haven t signed up for Terribly underhanded and Shady Bill came on a Saturday so I ll have to wait ti Monday to call

Stay away if you re reliant upon a stable connection

My partner and I were excited to have fiber cables installed to our home but that excitement quickly turned into anxiety and despair when our internet service only provided 100mb download and 100 kb upload speeds We attempted to work with the company through their growing pains being advised that new cables being laid in the area would cause the infrastructure to remain unstable Unfortunately my job requires 2mb upload speeds minimum as I am working from home Poor customer service that either drops your phone connection while in queue or hangs up on you when your queue is finished with a message to email them Email does not receive any responses It took over two weeks to receive a response that we were requesting for information to cancel our service only to find out that they had cancelled our service without our authorization anyway We emailed them again to request to know where to return the router but have not received a response We officially swapped back to Spectrum on 6 5 2024 Stay Away From This Company They clearly bit off more than they can chew and are likely milking money from OpenInfra for their contracts while providing the absolute minimal support