Purebroadband Reviews

Luke is patient and helpful

Luke is patient and helpful He used nearly two hours to help me to reset the router configure successfully very nice

Great customer service

Came home to no internet connection reset everything and connection was back for a while then off again Spoke to Lawrence who was very polite and helpful He found there was a problem with the KC connection in my area I then spotted the KC van on my way out Thank you Lawrence

My internet wasn t working

My internet wasn t working I got inn touched with pure boardband on live chat and some one called Matt was very helpful we went through it with me and was back on within A few minutes

Problem solved

Although I was happy with my broadband when I switched I had an issue with my iPhone not backing up Aidan and other staff were kind and patient Aidan even managed to sort my problem out remotely Excellent service and a first rate staff

Laurence was Great

Laurence did an incredible job at fixing our connectivity problems He spent close to an hour with me on the phone guiding me through every step The problem is now fixed and I am very pleased with the service I received

I spoke to Charlotte who emailed me

I spoke to Charlotte who emailed me early this morning to ensure everything was fine I made a call and within 10 minutes everything was sorted She was very understanding and professional Thank you very much Charlotte

What a great experience to have someone

What a great experience to have someone like Charlotte at the end of the phone who was very helpful and knowledgeable Only one day into the installation and I am more than impressed with having a local call centre with great people after experiencing nothing but dismay with my old provider Recommended

Charlotte was so friendly and fixed the

Charlotte was so friendly and fixed the speed on my internet so quickly We ve literally had slow internet over a year and half since getting it and was almost going to cancel it but she s resolved it immediately