


Based on authentic user experiences
Shelagh Hughes
6734 reviews
N/A
1 year ago
Getting Wi-Fi up and running
A local power failure left my Wi-Fi not working Had a live chat with Aidan Wilson at Pure who talked me through the process of getting back up and running It meant sending photos to make sure I was unplugging the right things He s very patient and helpful Couldn t fault the help he gave me
amy
6734 reviews
N/A
1 year ago
My advisor Connor was amazing he was
My advisor Connor was amazing he was very patient and helpful took me thought everything step by step and got me back online straight away could not ask for better service thankyou so much
k Davy
6734 reviews
N/A
1 year ago
Luke is patient and helpful
Luke is patient and helpful He used nearly two hours to help me to reset the router configure successfully very nice
Teenamarie
6734 reviews
N/A
1 year ago
Great customer service
Came home to no internet connection reset everything and connection was back for a while then off again Spoke to Lawrence who was very polite and helpful He found there was a problem with the KC connection in my area I then spotted the KC van on my way out Thank you Lawrence
C Hoodlass
6734 reviews
N/A
1 year ago
My internet wasn t working
My internet wasn t working I got inn touched with pure boardband on live chat and some one called Matt was very helpful we went through it with me and was back on within A few minutes
Chocolate lover
6734 reviews
N/A
1 year ago
Problem solved
Although I was happy with my broadband when I switched I had an issue with my iPhone not backing up Aidan and other staff were kind and patient Aidan even managed to sort my problem out remotely Excellent service and a first rate staff
Ross Moldavsky
6734 reviews
N/A
1 year ago
Laurence was Great
Laurence did an incredible job at fixing our connectivity problems He spent close to an hour with me on the phone guiding me through every step The problem is now fixed and I am very pleased with the service I received
customer
6734 reviews
N/A
1 year ago
I spoke to Charlotte who emailed me
I spoke to Charlotte who emailed me early this morning to ensure everything was fine I made a call and within 10 minutes everything was sorted She was very understanding and professional Thank you very much Charlotte
Derek Hutchinson
6734 reviews
N/A
1 year ago
What a great experience to have someone
What a great experience to have someone like Charlotte at the end of the phone who was very helpful and knowledgeable Only one day into the installation and I am more than impressed with having a local call centre with great people after experiencing nothing but dismay with my old provider Recommended
Natalie
6734 reviews
N/A
1 year ago
Charlotte was so friendly and fixed the
Charlotte was so friendly and fixed the speed on my internet so quickly We ve literally had slow internet over a year and half since getting it and was almost going to cancel it but she s resolved it immediately