Pulse8broadband Reviews

Great customer service painless move no contract

I contacted Pulse8 by phone ahead of moving across to clarify what I needed There was no script no preamble I had done my homework first so my questions were few - for example I wanted to know the differences between the 3 Zyxel routers they can supply at different prices Following that conversation I signed up online I was already on fibre with BT so no engineer visit was required and the transition from BT to Pulse8 was absolutely painless - to the point where I did not notice it occur my BT supplied router continued to function - though I have since replaced that with the Zyxel router purchased from Pulse8 I contacted Pulse8 via e-mail the day after the move as the Zyxel router s admin password was not as expected and received a response within 4 minutes from Sam at Pulse8 with the correct password I moved to Pulse8 because I am fed up with the annual contract negotiation of price with BT whose latest best price for me was still more expensive than Pulse8 s standard price I just want an internet connection and a landline phone number none of the other stuff that other ISP s bundle up e-mail TV cloud storage anti-virus VPN as I choose to use other providers for those So with Pulse8 I got EXACTLY the services I wanted at 57 the price of BT And great customer service

Switched to pulse8 from my last isp of

Switched to pulse8 from my last isp of 4 years due to various issues and its been perfectly fine ever since Switched over without a hitch got all my details days before my go live date my speeds increased Web page response has noticeably increased and more importantly i no longer lag in my online fps games I dont see any reason to switch isp again any time soon if pulse8 keeps going the way they are

Cannot praise them enough

Cannot praise them enough Being able to speak to a real human who is able to give helpful and honest advice is worth it s weight in gold I wouldn t change provider simply based on this Thank you Pulse 8

Amazing costumer service

Amazing costumer service I ll try to make it short I ve subscribed with them a broadband contract few months ago I received the modem I choose and the service was ready to go the day we agreed Everything was perfect but there was a small issue I couldn t reach the maximum speed I contacted Sam from the costumer service who helped me to make several tests We didn t find any issue on my side so they sent me another router same model in a couple of days but the problem was still there At the point Sam decided to send me another router the advance model that I got in a couple of days for free Moreover I sent back the two routers and in no time they refunded me the expense for the delivery Thanks Sam and Pulse8 for the amazing costumer service

Best internet supplier I have ever used

Been with Pulse8 for 3 years I cannot fault them After being stung by BT TalkTalk and Virgin and tied into contracts which always resulted in legal highway robbery I went contract-free with Pulse8 Sure I could get a cheaper deal and save myself a few s but knowing that I can cancel the contract at anytime without incurring additional and extortionate charges is a massive reassurance Only ever had one problem with the internet which was OpenReach s fault but very quickly resolved after just one call to Pulse8 s customer service

Absolutely fantastic service from these

Absolutely fantastic service from these guys I ve had only a couple of issues in the last 3 years with my broadband and they have dealt with it promptly and efficiently Honestly can t fault them at all Terrific bunch

Sensible rates for phone calls

I have been with them 3 years initially phone and then adsl broadband I was attracted to them as one of the few companies charging sensible prices for phone calls Quick an helpful responses to my questions about transfer and to one Openreach outage recently

Great ISP Very reasonable prices

Been with Pulse8 now for several months On the rare occasions I have phoned support they have been very quick to answer and resolve issues I was with Plusnet some years ago and that really makde me appreciate how important a responsive support desk is Prices very reasonable and unlike most mainstream providers dont get hiked at end of contract Only downside is the need to provide your own router Very cheap phone calls are great and the main reason I switched from Zen over 10 times the price Backhaul is TalkTalk but seems reliable and slightly faster than BT I would not touch TT retail with a barge pole but since all support is via pulse8 this is not an issue Ping times reasonable No problems with streaming Looking forward to a long relationship with them

Great speed service and price No complaints at all

I was disappointed by my last ISP so went to find a smaller one which was more likely to care After coming across Pulse8Broadband I found they had very positive reviews online Unfortunately when I transferred across to them I was out of the country and BT requested a home visit Thankfully their support was very helpful and gave me the mobile number of the engineer so I could let him know I wasn t in This meant I had no interruption to my service Connection-wise I receive what my line is capable of at all times of the day and would not hesitate to recommend them