Refundprotect Reviews

Refundable Bookings, Ancillaries & Salary Protection | Protect Group

refundprotect.me
3.53
135 reviews
Great Rating
Based on 135 user experiences

Rated 3.53 out of 5 by 135 Happy Customers

42.2%
13.3%
14.8%
14.8%
14.8%
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J

You put someone who is sick thru Hell

You put someone who is sick thru Hell to get a Dr s note and then it took over a 1 2 hour for your site to accept my photos I bought insurance for this purpose and you make the customer go thru hoops to get a refund
O

When getting refund on international

When getting refund on international basis you have to email back and forth so they provide a link for international bank payments Maybe improve on that
L

Refundable ticket

As I had a ref u ndable ticket went on line Filled in required information as it was approved processed and was told to expect monies back with in two days That is excellent Thankyou Ticketek The on line stuff was a bit tricky but got thru it Was also sent a message thru trust pilot that my refund was approved and I could see details Again thanks Ticketek
D

resolved quickly

Could have been a bit more clearer but overall when i got back to them it was resolved quickly
S

I think the request for appraisal

I think the request for appraisal should follow the refund payment Not precede it my true level of satisfaction will be determined post receipt of total refund
E

What s the point of refund insurance if I have to prove that I deserve a refund

I m glad I got it refunded but what s the point of the refund insurance if I have to prove that I deserve to have it refunded If you didn t approve my doctors note does that just mean I paid the insurance for nothing I ideally wouldn t have a stress fracture and cancelling the race is very disappointing so don t really appreciate having to prove it Just let me have my money back if I paid refund insurance That s how it works
K

The final refund process was smooth and

The final refund process was smooth and helpful The difficulty in contacting both Ticketek and refundable me Was not so great Over two months after my first refund attempt Countless emails Scouring the internet for phone numbers Only to hear a pre recorded message before the phone hangs up in your ear A bit of face book stalking And threats of class action I finally get in touch with refundable me which actually does have a fairly easy refund process If they choose to listen to you Both Ticketek and refundable me need to do better
N

Well I guess it s hard to rate my

Well I guess it s hard to rate my experience as yet because I have t received my refund as yet but I will be more than happy to rate you after it has been refunded Thank youNicola
J

I uploaded the necessary paper work for

I uploaded the necessary paper work for a refund I started to receive emails that I did not have the appropriate information When I had the representatives look closer they were able to find the information they were looking for
C

I paid for refund protection on my

I paid for refund protection on my tickets to a UK event with intention of bringing my disabled person along They took ill and are too unwell to travel Filled out form and gave evidence Company said i would need to get a note from Doctor I live in the UK its almost impossible to see a doctor get meds or a sick note which we have to pay for in UK by the way Had to give my young persons ENTIRE identity in emails in order to get his money back and had to be quite assertive advocating on his behalf to be understood Am still very cross about this and hes still incredibly unwell by the way

About Refundprotect

Welcome to Protect Group. We're the world leader in refundable bookings, ancillary products, and offer salary protection in the UK. Find out more!

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