Squaretrade Reviews

Unacceptable Response Time and Lack of Communication from Trade SquareMy experience with Trade Square has been nothing short of a nightmare Ten days have passed since I lost my phone and despite providing all the necessary information and paying 200 I am still without a resolution The lack of communication from Trade Square is appalling Instead of promptly addressing my issue they continue to ask for more information leaving me feeling frustrated and helpless I have provided everything they requested yet there seems to be no urgency in resolving my situation What s more infuriating is that I have been left without a means to contact them directly I ve resorted to asking strangers for their phones just to try and reach Trade Square and even after putting credit on these phones I m still waiting for a response This level of incompetence and disregard for customer service is unacceptable I expected better from a company that I trusted with my personal information and finances Trade Square needs to prioritize customer satisfaction and provide timely resolutions to issues like mine Until then I cannot recommend their services to anyone ---update Initially I had a very frustrating experience with SquareTrade and gave them a zero-star review My claim process was difficult and I felt that I wasn t getting the support I needed However after I submitted my complaint SquareTrade stepped up and took care of my issue promptly They addressed my concerns and processed my claim efficiently I received my phone in perfect condition and everything is now in order Their customer service team was helpful and resolved my problem satisfactorily Thank you SquareTrade for turning a negative experience into a positive one I m updating my review to 4 stars because of the effective resolution and the improved service

It was simple to record claim on line Communication was excellent Replacement phone within 16 hours Great service

Good service and quick turnaround took a while to get through on the phone online service would be handy

Firstly i didn t know what to do when my phone broke down and i went to Three to ask them They ve told me to call them and to fix it might take up to a day or two they said I ve called them after 10 minute they ve accepted my claim asked me to pay another 25 and all done They ve told me that next day someone will come to pick the phone No one came next day only the day after at around 7pm They ve gave me a tracking number and after I ve checked it I ve seen that my phone its going to Lithuania to get fixed Why Lithuania Is there no services in UK After 4 days it was there at the shop Today i have received an email saying that my phone is ready and the delivery company will get in touch with me in next few hours to arrange the delivery Whole day passes nothing from the delivery company 2 days after this someone from SquareTrade called me to say my phone has arrived at a local shop and I can go to pick it up For this they have refunded me the 25 that they ve charged I think for shipping costs So yeah it takes more than 1 or 2 day s as the people from Three told me I think it was around 9 to 10 days in total

Took them time to repair it as they was saying I didn t have insurance an they was waiting for it come on the system when my network said everything was sent over there side and then having me to go to the Apple shop to pay for the repair for over 800 for me to get a receipt to claim the money back what I haven t got so it was a waste of time an contacted them back an had to send the device off to them which only took them a day to pick up which was good then had the device back within 3 days so that was good an the repair was excellent condition as it looks like they have sent a new device out So got there in the end

I had my phone stolen and thought great I have insurance I ll be fine The first people I initially spoke to couldn t be more helpful they told me all details I needed and reassured me Then I had to speak to a claims specialist to verify the claim Initially they told me it would be a months time but I kept persisting and calling most days and I finally got one at the end of the first week The claims specialist wanted more details e g screenshot of find my iPhone and proof of my bank statement to show I was in the bar I said it was stolen from I then didn t hear anything I saw all the awful reviews on here and was expecting the absolute worst She then told me she was waiting for the bar to review CCTV to prove I was there I sent an email asking why as I had already proved it with my bank statement etc A couple days after I had a call to say they were approving my claim and the next day my replacement phone came Not brand new but grade A replacement and is all working perfectly and not one scratch on it good as new At the end of a stressful time I couldn t be more thankful for square trade

Banderguz phone line wasn t great so I m not sure if I spelt that correctly was brilliant at finalising my claim and arranging for a payout of the device cost minus excess to be expected after I broke my phone - the square trade team have been great wait times on the phone are very short The claims process makes sense and they tried to find me a replacement would be 5 stars if they didn t offer a not-insignificant downgrade on my original phone as a replacement I d recommend them I think the other 1 star reviews are just people who don t understand the reasons behind things such as postage companies losing things or GDPR being a struggle to navigate for companies Thanks guys

mmersI have uploaded every information which I m liable to provide Square trade just trying as much as possible not to approve the claim I uploaded all the documents which is necessary also black listed and usage freeport data Now you re saying that it was lost in a public place The phone got lost before I got to the public place as shown that my last usage was in the midnight 01 04 a m That means the phone must have gotten lost before going to the public place This is just a flimsy excuse to scam people I have been with three network for more than Ten years with good record You might loose me and family because of this scam They are not happy because they feel they can get the same unfair treatment if they find themselves in same situation I had cover your all points which you guys asked me to upload but you re just scamming people nothing else Scammers please don t go for square trade insurance

Sent me a replacement phone with a cracked screen I paid 89 excess for this phone I rang square trade and they immediately sent me a new phone that is working perfect If the first phone had of been in perfect condition i would give 5 stars The customer service was excellent

So after initial misunderstanding from my side which i realise they were doing their job to investigate a member of their claims team solved my issue and i am hopping to get replacement by monday Once i received the iphone i will add that if it comes on time and condition of replaced iphone