Squaretrade Reviews

Customer Service | SquareTrade

squaretrade.co.uk
3.67
128 reviews
Great Rating
Based on 128 user experiences

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Rated 3.67 out of 5 by 128 Happy Customers

46.9%
15.6%
10.9%
10.9%
15.6%
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AI Review Summary Based on 128 reviews

Square Trade receives consistent praise for fast, efficient service and quick replacements, with many customers reporting next-day or same-day resolutions. Customers highlight helpful, knowledgeable agents and simple claims processes. Some reviews note communication issues, delays, or disputes over payouts, but the majority emphasize speed and reliability. The company is frequently recommended for mobile and laptop insurance.

What customers love
  • Fast replacement
  • Quick claim process
  • Helpful agents
  • Simple process
Common concerns
  • Delayed payout
  • Denied claims
  • Long wait times
  • Wrong information

Last updated 2 months ago

K

Incredibly fast service

I dropped my phone in a bucket of cleaning water which destroyed it So I rang up Square Trade anticipating a battle even though I had accidental damage cover but you know insurance companies Anyway I had the IMEI number of the phone and my insurance plan number to hand which probably sped up the process but having reported it damaged beyond repair yesterday a Monday 4pm I got my new refurbished like-for-like phone replacement this morning by 10am The call itself wasn t bad as call centres go I got through to a UK call centre after being on-hold for about ten minutes If my phone was functional I could have used their website which might be quicker Excellent service and I will be continuing to insure my mobile with them

Had an accident with my phone

Had an accident with my phone cause cracked screen and unresponsive for touch Very efficient company put the claim through Friday 13 00 got it next day by 12 00 brand new and one and series s younger than my old one Very happy very pleased
S

Well done in time and with quality

Very good experience 360 From the first moment of contact till the time I ve recieved the phone I ve contacted them through phone and web and all questions had been answered with details Well done
D

Excellent experiences

Had this insurance for 2 years for a mobile phone purchased on Amazon made 4 claims phone replaced each time promptly with no issues Just wish I could buy the insurance on its own for another phone purchased elsewhere
A

In Spain it works very well and after

In Spain it works very well and after an non successful repair they send me a refound target with te total spended money on that product
G

Flawless

I went in very scared after reading some reviews but I have to say the service was flawless Customer service were super nice dealing with my panicky self The phone was fixed rapidly and returned shiny and functional within the promised timeframe This was for a 3UK-bought phone
D

It was a great experience with square

It was a great experience with square trade and I would recommend them to anyone as they have east and hassle free process to follow And it is a very genuine firm
M

I bought phone cover from amazon and

I bought phone cover from amazon and using SquareTrade services for few years now Has phone broken twice and it was professionally sorted by SquareTrade team in no time Very happy and can highly recommend
S

Excellent insurance service

Excellent insurance service Got a replacement phone 2 days after getting through to customer service Would not be able to tell it was refurbished and it works perfectly Only had to pay a small excess fee Really happy
D

Accidental damage insurance

I took out the accidental damage cover when purchasing a refurbished phone from Amazon Unfortunately it was dropped and damaged the screen I called the customer service number and the claim process was very easy Prepaid package arrived next day to send phone to Unipart via DPD they received phone last Monday and today I received a brand new iPhone XR as they said my phone was not economical to repair Great service would recommend to friends

About Squaretrade

Customer Service | SquareTrade

United States

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