Squaretrade Reviews

Customer Service | SquareTrade

squaretrade.co.uk
3.67
128 reviews
Great Rating
Based on 128 user experiences

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Rated 3.67 out of 5 by 128 Happy Customers

46.9%
15.6%
10.9%
10.9%
15.6%
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AI Review Summary Based on 128 reviews

Square Trade receives consistent praise for fast, efficient service and quick replacements, with many customers reporting next-day or same-day resolutions. Customers highlight helpful, knowledgeable agents and simple claims processes. Some reviews note communication issues, delays, or disputes over payouts, but the majority emphasize speed and reliability. The company is frequently recommended for mobile and laptop insurance.

What customers love
  • Fast replacement
  • Quick claim process
  • Helpful agents
  • Simple process
Common concerns
  • Delayed payout
  • Denied claims
  • Long wait times
  • Wrong information

Last updated 2 months ago

E

10 10

Read the reviews after already sending phone off so started to worry abit but honestly I had such a good experience Broke my new s24ultra phone screen on 8 7 24 Made a claim at 9 15am and got approved got sent the email with all the information about sending phone Chose to send with DHL and chose same day collection between 10 15 3pm Phone got collected at 11 45am I followed the tracking and it was delivered to where it was going on the 9th On the 10th at 6am I received an email saying my phone had been fixed and to wait to hear off the courier Didn t hear anything from them until I got a knock on the door at 1 15pm with my phone So took just 3 days for my phone to be sent off fixed and sent back to me
S

Fast efficient service Quality company

My son dropped his phone out of his pocket and smashed it to smithereens I dreaded the call to the insurance however it couldnt have been more simple and straight forward It was also super quick just like the delivery of the replacement phone I can t express enough how impressed I am with the service If you want peace of mind for your gadgets this is the insurance to use
M

Brilliant service from square trade

Brilliant service from square trade Can t believe the speed of my replacement phone Considering my damaged phone went to Lithuania Two days Amazing service thank you square trade
A

Lost my phone and got it delivered SAME

Lost my phone and got it delivered SAME DAY After loosing my phone i have submitted the online form and called the squaretrade to confirm of the application Gentlemen confirmed everything over the phone and my phone been delivered ON THE SAME DAY Thank you for the prompt service Really surprised about the bad reviews Thank you again
S

The experience with Squaretrade was AMAZING

The experience with Squaretrade was fantastic after Samsung told me my smartphone was irreparable Squaretrade on the same day bring to my house a new S21 ultra I was shocked the level of the service and the speed was majestic I m really satisfied and I truly truly recommend Squaretrade
A

Happy with outcome

They did exactly what they said filed a claim gave them the details they requested and they gave me the option to replace or repair Just what you d expect from an insurance company Happy with the outcome
C

Excellent service had a new phone the

Excellent service had a new phone the next day as I explained I was concerned about my 13 year old daughter being left without a phone the Customer service was really good All round happy experience
R

Replacement phone arrived on time

It was easy to register the claim and once accepted the replacement phone was delivered the next day I was updated every step of the way - great communication
D

Great service

The operator I spoke to was friendly knowledgeable efficient I called at 17 38 on Friday and was expecting the replacement phone the following Monday which was fine - it arrived at about 11 30am the next day Really happy with the service and replacement phone
K

Great customer service

Twice now in the space of a few months I had to claim after my phone was water damaged The customer service handlers were fantastic and I received a new handset each time within a few days Highly recommended from my experience

About Squaretrade

Customer Service | SquareTrade

United States

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