Squaretrade Reviews

My phone fell on the floor and stopped working I ve been sending several emails to squaretrade for two weeks and I haven t had any response I m very dissatisfied with the service via email I m still waiting for an answer

DO NOT GET THIS PHONE INSURANCE IT S A SCAM My screen phone got broken completely the claim and they took my 99 from my account everything fine they send me confirmation email and in the email they are saing in 5 days I will have the phone when I call them back they said the device was send and receive I suppose to receive a email or phone message with the tracking number when you send the device never receive they have a tracking number in the sistem could be for another device for somone els but the phone it s showing to be deliverd in Millton Keys post office I call the post office in millton keys 1h 30 min waiting time in que the laidy from post office was saing to me this parcel dosen t have a name or addres Awwww how it s possible it s a scam or It s been already a month and still didn t receve my divace I will take legal action something like this it s not possible SQUARETRADE SCAMERS Please read all the rewievs before ro buy this insurance Update I received the phone in 3 days after complaining and refound for replacement fee never expect this but Daniel from complaints team has done a good job 5 stars for him

Edit after hourse of calling my claim finally been aproved im waiting for new phone still not fonna give 5stars as the customer service is awful and rude but changing my one star for 3 stars if better customer services then would give 5the worst company ever No one answered it s a big scam I need my phone replaced it s a scam they cooperate with three company just to don t get you claim AWFULImma take it to the court if no one will get in touch today

Edit-after trying since September I finally got through to an agent who actually went through the process of locating my account from my amazon order number This guy managed to get my entire claim resolved in one phone call It shouldn t have taken this long but I m glad it s resolved now Changed from a one star to three Purchased my insurance through Amazon Went to claim after several months and Squaretrade are insisting they have no record of my account and are no longer replying to my emails I am having to continue paying whilst this is all going on I just want my phone repaired

BE WARNED IF YOU THAVE THREE MOBILE INSURANCE these people are their third party insurance company Horrendous service to be honest you will be left completely in the dark and told they won t listen to your complaints whilst your claim is still in progress Incredibly hard to get hold of endlessly frustrating waste of time Terrible company May as well not bother with three insuranceEDIT after leaving this review someone from squaretrade rang me and asked what they could do to improve and gave me 60 pounds compensation essentially refunded the premium I had paid for the phone which I sincerely appreciated and so I hope other people can get the same outcome Thank you

Bought this insurance via Amazon and trying to file a claim The filing email amazonsupport at squaretrade co uk came straight back as undeliverable so I phoned the claim hotline No indication on waiting times and after 1 32h I gave up very frustrated Tried again a day later after 32mins a friendly customer support agent apologised for the wait which I appreciated Took my details and approved the claim so now waiting to send the item back to them

Two weeks after initiating a claim and still no fix or replacement Promised a replacement on the two previous calls that I made but nothing has arrived Phoned again this morning for an update got asked security questions full name full address email address - which I duly supplied only to be told that my replacement phone hasn t been shipped yet because they don t have my full name address - the very thing that they had just used to validate my identity Oh and they alleged to have sent me a message asking me to supply those details - which of course I never received Supposed to be getting a replacement in the next 2 business days Might get an extra star if this turns out to be true Update Phone arrived within 24 hours of this review and it wasn t a business day and it s all working well - so improved the rating score

Not sure yet I got a replacement phone But was just put in the post box So I have not got it They are helping with trying to track the phone As they agreed this should have been signed for Not just to posted the way it was I hope to get it back Thank you I will put a better review now and after if I get it resolved

the turnaround for my phone was top draw well done square trade

Good response little technical glitch in process But might have been my fault