Squaretrade Reviews

Since takeover of Squaretrade by Allstate they have went downhill significantly Customer service reps barely speak anything remotely resembling English I feel sorry for any customer who needs Spanish services Effort to receive warranty coverage for a damaged cell phone is exhaustive and each step provides the standard line you will have a response within 2 to 4 business days I m multiple days in and still have not even reached the point where I know when I could expect replacement phone to be received You pay for extended warranty service you expect very little other than to receive warranty service Not constant we need to discuss with our internal team we need to review the claim for more information we need to review your policy etc Shouldn t be that hard phone is damaged my policy clearly states accident protection I shouldn t have to submit the same receipt 5 times and wait up to 2 business days each time they assign to the wrong warranty plan they did that 4 times no clue how Once my contract is up will never look back Allstate ruined a program that didn t need fixing

Had my fold 4 now for just over a week I phoned them Friday and they told me it was suppose to be delivered yesterday said they would escalate it for tracking number and get back to me still waitingUPDATE 08 04 2024We recently contacted you to let you know that there will be a slight delay to repairing your device for insurance claim Unfortunately we re still waiting for the parts needed to complete the repair on your device Our team is working hard to get the parts we need to repair your device As soon as they arrive we ll get to work repairing your device Not very happy this as cost me 328 for the insurance to be told it s going to take a bit longer as waiting for parts after paying another 25 to you to fix the phone what a joke Could have been sent back to Samsung for free screen replacement and cost me nothing I m furious lost with no phone now going on two weeks never again

From start to finish it took 5 weeks to complete my claim The customer service side is shocking to say the least I was constantly having to contact them first because no one their side would inform me of what s going on otherwise I ve given 2 stars purely because after the first week they refunded me my excess fee and I was willing to wait a little while to see if they could actually fix my phone After waiting for parts for 3 5 weeks with no explanation as to why its taking so long to get these parts I ve had to ask for a replacement phone Which I did receive after 24 hours of making the request-the only speedy part of the whole claim

Having a dreadful time trying to help a disabled person resolve their damage claim They said we had to pay for the repairs locally and they would refund After finally getting through to someone they took bank details and said that payment would be processed within 7 days That was two weeks ago Now they re saying they can t tell me anything about the progress of the payment for data protection Just another excuse so they don t have to pay out since they re saying they ll close the claim

I dropped my phone and smashed the screen and explained I could not report what issues the phone had as the screen had stopped functioning I got the phone back with a nice new screen but started to have some serious problems with processing so reported these and they agreed to take the phone back as part of the original repair What they did not explain was that the amount needed to repair the screen had already been deducted from the amount insured they then concluded the phone was no longer economical to repair and offered me the remainder of the phone insurance which was no use to me neither was a phone with a new screen and a wonky processor I argued that the unit should have been fully tested before committing to spending essentially my money on fixing the screen as I had reported it had been dropped and the screen no longer functioned so could not report any other problems After a couple of lengthy discussion they offered me a full refund for the price of the fund as a gesture of good will So if you break your screen BEWARE This is probably 2 3 of the cost of the insurance make sure they know to test the unit fully BEFORE replacing the screen

My mobile phone blue screened and was unusable I filed a claim on line It was a weekend so I expected to hear nothing for a few days When nothing had happened I later discovered a voicemail had been left but I had no mobile phone by the following Wednesday I called up The agent dealt with my claim very well I sent my phone away for inspection and expected an update after 5 days After 2 weeks of waiting I chased for an update The money was in my account 3 days later

Good turn around on the repair of my badly cracked screen a good job was done The trouble is i can t get past the setting up the phone stage as it wont let me transfer the data from old phone to new phone so i am no better off as can t use my phone still

I bought a new Samsung z fold 5 with 3 The screen had a crack after couple of days and i was told to send the phone for screen replacement and was promised the phone to be delivered back in 4 working days which never happened till now It has been over a week now So don t trust them on that I have been using my friends phone since then and it s becoming embarrassing now First of all if you call 3 they will say that square trade is a separate company so they cannot help me but they can take out the insurance money out of your account every month Secondly I have called them to get an update and surprisingly no one knows where the phone is and they are happy to tell you that they cannot help you with anything for now I have paid the 25 excess the same day just to speed up the process If I would have known that it would have taken this long I would be sending the phone to Samsung for repair They are keen to take out 15 every month for insurance but they only make fake promises Once the contract is over I m gone honestly 3 will be losing a customer which was loyal to them from past 7 years I have been calling them every single day but still no update The call I made couple of days after the phone being delivered the representative said the phone is being repaired I called them today and they are saying the phone was never received They are a bunch of liars and I swear to god this would be the last time I will be dealing with this company This was the biggest mistake of my life and it won t be repeated I ll pay the remaining amount for the contract if by any chance I get my phone back and also I ll be filling a complaint against them This is just absurd I dont have enough words to criticise them anymore I m done I m happy to day that the issue has been resolved now So what happened was they never received the phone but still they were ready to help me I really appreciate their help and finally I haven t received the phone back but yes I did received the exact amount of the price of the phone Thankyou square trade

Unfortunately don t have the option to give a lower rating If you have a phone insurance with them first of all you will need to take a couple of days off in the hope to find someone to talk too As I write this review I am already over 1 30 waiting in the line My phone broke bought from Amazon together with the Square Trade insurance and I eventually managed to talk to them They promptly sent me an envelope and my phone was posted to them After a few days I got the message that phone couldn t be fixed so they would send a new one New phone arrived but it was the wrong one so after a couple of hours on the phone managed to get in touch again and they said that they would send a replacement and I would need to exchange the wrong phone with the delivery driver DPD Phone arrived but driver wouldn t take it as there was no sticker or label provided Managed to get through them again and they said it was driver mistake and he should have taken the wrong phone but not to worry it will be with you the next day 2 days after and I still haven t received my phone or heard about what is going on Just unbelievable And I have been paying my monthly fee for about 2 years Definitely not continuing with them when this is sorted claim ID 094805573135Just as I finish the review I am already 1 52 59 on the waiting queue Avoid and search for a better insurance provider I wish I had Update since last review Got a phone call the next morning after writing review and finally managed to get things sorted New phone arrived two days later Upgrading to 3 stars now due especially to the operators who were always friendly and tried to help when I finally got to speak with them and my claim being fulfilled with an upgrade phone But still believe something is wrong with their system We pay insurance to have peace of mind when something goes wrong and not to have more headaches It was over 7 hours on the phone mostly waiting to get connected and a bad review before I finally managed to get it sorted It should not have been like that If they get their call and overall system improved they could certainly be between the top options for phone insurance

I did find it difficult to contact you to make a claim and I have been without phone for 6 days