Squaretrade Reviews

As soon as I made the incident report i got email informing the o pick up it was four days between pick up repair and return to my hands Very efficient

Once I got through to somebody that listened they sorted my phone within 24 hours I m not exactly the easiest person to get on with and I have to accept my attitude wasn t the best As soon as that was resolved the problem was resolved My device was faulty and as soon as I had spoken to someone in a sensible way they sorted it out i understand especially these days a lot of customers are talking absolute flannel and trying to get something for nothing So I understand your procedure All that said I can t fault you for the service now Thank you and all the best

I was very stressed after unexpectedly having my phone break The customer service answered quick and they were very understanding and they helped put my mind at ease It cost 89 for a brand new replacement and they even dropped my new phone to my work place as I was out when they were going to drop it off I am very happy with how understanding and kind the customer service was and they helped calm me down and resolve the situation i was very impressed and felt reassured after speaking to them

Via Three UK Dropped my phone Got a replacement phone Claimed online which was easy enough New replacement is as good as new which is wonderful Communication from the company was poor No instructions given on the full process required me to call to find out what was involved

Contacted Squaretrade for device repair shipping packaging arrived on day 3 device posted on day 4 received repaired device on day 7 Quick service Device working as expected but was IMO unnecessarily reset to factory defaults given the nature of the repair new screen Report stated everything replaced or updated included screws USB connector batterybut no mention of the new screen Happy but confused about the repair report

Hi all I m back in here to share my experience with Ali Woodman from SQUARE TRADE INSURANCE COMPANY He was very helpful and kind he did understand my frustration and he did resolve my issues with the success and as he promises me less than 24 hours I get my device back Thank you so much Ali hope I did spell your name correctly Kinds of regards Katia

Customer service is good and device quality also good i am happy with your square trade members thank you so much

Updated Review for SquareTrade After my initial frustration with SquareTrade regarding my phone insurance claim Claim ID 055968924134 I want to share an update My case was under investigation and after my complaint SquareTrade reached out took my issue seriously and resolved it On December 12 I received a call from a team member who reassured me they wanted to help They asked a few questions and shortly after I received an email confirming my claim was approved I also received tracking details from their courier partner DPD and as of today December 13 I m expecting to receive my replacement phone this evening I appreciate that SquareTrade resolved my issue and waived the excess fee as a gesture of goodwill This is the level of service every customer deserves My advice to SquareTrade is to train staff to communicate more effectively and ensure claims are processed smoothly In today s fast-paced world delays can be frustrating and not everyone has the patience to wait for weeks Thank you for taking my complaint seriously and resolving my case

Making my claim was hassle free and did not take long at all just a simple phone call or email Only issue I had was shipment of the prepaid postal box took a few days longer than expected but once I sent in my device the repair was done very quickly and to a very high standard Very impressed as opposed to some of the reviews I have seen on here

Very good service and fantastic help they were also very understanding about the situation i was in And the new device was sent out quickly and efficiently The only negative is that i was told living in greater London they can replace the device the same day if its processed before noon and i processed it at 9 14am