AI Review Summary
Based on 140 reviews
Customers generally praise Amazon for fast delivery, excellent customer service, and reliable returns, with many noting long-term satisfaction as Prime members. However, recurring complaints highlight delivery issues such as missed attempts, packages left in inappropriate or exposed locations, and problems with third-party sellers. Some users also report increasing costs, subscription challenges, and inconsistent reliability, particularly outside Prime benefits.
What customers love
- Great customer service
- Easy returns
- Wide product range
- Prime benefits
Common concerns
- Expensive pricing
- Third-party sellers
- Package handling
- Subscription cost
Last updated 3 weeks ago
S
Saif
Everyone who s complaining hasn t actually shopped online in a different country I have done almost all my shopping from Amazon UK in the last three months and the experience has been exceptional Some products weren t as great as others but the refund replacement process was a breeze I am really happy
M
Monet
Highly recommend with one tiny negative
We never used Amazon until our son told us about it a few years ago so we joined and added Prime which was a reasonable price then Service has been excellent for delivery and any necessary returnsThe Kindle store is very good although it s disappointing not to be able to order books through the phone app on holiday so you depend on using the hotel wifi and your Kindle to orderThe big big negative is that Prime is now getting very expensive so we may have to reconsider keeping it soonOtherwise we fully recommend Amazon U K and Amazon com which we use for sending gifts to family in the USA
M
MsMr
I ve seen so many bad reviews but
I ve seen so many bad reviews but honestly they go above and beyond for me I receive such good service every time I m never questioned they always take my side if something goes wrong I think it s a great client first model
M
Martin Williams
Have made many purchases on Amazon
Have made many purchases on Amazon over the years and have had no issues at all Can order late at night and it s delivered next day if you have Prime how many companies do that Cant understand why customers complain when items are left on the doorstep It s clear what day its arriving so make sure your in If you work so easy to get it delivered to a friend next door or change the day of delivery
W
William Moreno
Still taking care of it s customers
I am a Amazon Customer for roughly 5 years Always used Prime and never had a problem Last week my wife bought a face cream and we received an item which didn t match the description from the web site When I tried to make the return I was informed the item was not eligible for return I then called the company explained the issue and got a refund in 3 minutes Excelent to hear that althought 99 of issues can be solved via the website when you have some different than usual you still can talk to someone and get your problem solved
A
Accommodation Party
Colours claimed were not as advertised
Colours claimed are not as advertisedI ordered grey and dark grey fitted sheets and pillow cases in grey and dark grey What arrived was a grey i have never seen before and the dark grey was dark brown I cannot comment on the quality of the item as they were not removed It was only Amazon that was customer focused and resolved the matter satisfactorily
R
Rebecca
Amazon is amazing and has been for my well-being
I am shocked to see Amazon has such a negative score But I m here to share my experiences living in the midlands area I shopped with eBay for 19 years but their policies are awful I started to shop with Amazon but still found prices were too high In recent months Amazon have taken on small business that offer products at a reduced price and also used items Any issues with returns the app and online version is so straight forward To top it off is their live chat They are quick and generally resolve your issue there and then I love the communication you get about delivery and when the driver is on their way Amazon was the only company through lockdown that delivered on time and had items in stock The drivers are brilliant who deliver to my area they follow instructions and protect my Parcels They also read instructions and ring me sometimes Happy Christmas to all those people working through Christmas Excellent service all round can t rave about them enough
J
Jozie Coleman
THANK YOU AMAZON
THANK YOU AMAZON FOR GETTING ALL MY XMAS SHOPPING DELIVERED TO ME ON TIME I m very happy I have not had a problem with either you or Deliveries Everything wrapped an under the tree Even re directed a couple
M
Mike Suliks
One of my favourites
I have been with Amazon PRIME for over 8 years now and I am the happiest person We had a few hiccups but all was sorted ALWAYS Thank you for the fantastic service superquick deliveries and excellent customer experience I m ready to be the ambassador of this company
N
NLC
Almost all of my shopping needs
I think many will agree that Amazon is a life-changer Most things are available at competitive prices customer service is great and delivery super fast
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