Amazon Reviews

Not great for manga buyers The amount of times that Amazon have allowed us to buy manga and then not actually had any in stock is really frustrating Every Christmas we have issues with presents turning up well into January or later because Amazon list them as in stock but then don t ship them for weeks Or like today change the status to unavailable on the release day when I ve had it ordered for months So clearly once again won t be here for Xmas Why sell it if they don t actually have any in stock or at least on order It s essentially false advertising and selling things they don t have I ve got a similar issue with a figure I m buying through their marketplace and Amazon won t even provide the contact information for the seller for me to enquire as to when it will be dispatched Amazon used to care about their customers but now they re making it harder and harder to actually speak to anyone to get help I ve started buying from elsewhere this year and I think next year I ll try to use them even less

The particular courier who supposedly handed me a parcel is clearly a liar It wasn t even thrown in the porch it was - I eventually found- at the top of the drive thrown between bins in the rain What a moron Why do Amazon employ these people Thank God for Evri I say at least they do deliver not just abandon

Received yet another email today stating Parcel handed to resident Funnily enough I live alone and was at work when I got this so when I got home to a sodden package on my grass expensive item inside I wasn t very happy I know Amazon drivers are run ragged and treated awfully but don t lie about the delivery It could cause all sorts of problems if the parcel is stolen as it was never handed to me at all

I don t like Amazon but sometimes they are the only company with what you need When you buy stuff they keep trying to make you sign up for FREE Prime except it isn t after the first month When you avoid that they push you to express delivery and you really have to look to find and opt for the free basic delivery Even with free delivery the parcel still arrived next day good but the driver didn t even bother to ring the door bell just dumped it outside our front door which is very insecure We never have that with other courier companies or Royal Mail - they always ring the bell

I have used Amazon for many years and as a prime customer have had no issues until this last month In total I have ordered over the month about 4 items Each time I have been told they have been delivered and one in particular handed to me This has not been the case I have no problems eventually getting a refund I subsequently re-ordered 3 items which were delivered the next day The fourth as it is expensive I have to wait for the refund To add to the issue you cannot speak to a proper person Not happy

I ve paid my Prime Membership checked with card provider regarding the situation All seem fine yet Amazon is thanking me for my patience while this is happening Courteous Well not really cause they ve slapped 5 delivery charges on my last orders Bearing in mind I ve been a PRIME MEMBER forever Like what s the hold up processing my Prime Membership Irritating

Amazon have recently taken on Evri as a delivery partner which for me is when everything went down hill for them I am no longer seeing the benefits of Prime membership because parcels being sent with Evri aren t turning up or are 7 days late Amazon and Amazon sellers need to provide delivery fulfilment options or at the least make it clear before checkout whom will be responsible for delivering the parcel There s several other business I ve stopped shopping with altogether because they use Evri - looks like it may go this way for Amazon unless improvements are made

So unhappy with amazon My husband Ordered a 2kg box cadbury heroes Told it would be delivered next day Unfortunately we weren t in when delivery turned up Had message to say was delivered to a resident No name no picture no number Went to all my neighbours and nothing No note put through the door either Got in touch with amazon to say they will redeliver on 27th December Absolutely crazy One day delivery to a month delivery Really going to help giving these out to the children at school on Christmas party day Not impressed Could cancel order and reorder but the price has gone up now

I have used Amazon for almost 20 years and until recently they have had excellent customer service I then had a problem with a seller being fulfilled by Amazon who sold a phone advertised as new but clearly was not which breaches Trading Standards law Amazon refused to get involved only advising to return When I returned another electrical item a few months later they threatened to suspend my account as I had returned too many items Again a complete refusal to address my complaints despite none of the issues being my fault and them allowing the sale of goods that break UK laws

Absolutely useless customer service and 3rd party repair GXOServiceTech Pr cis 369 Panasonic camera bought in March 2023 and started developing faults in October Returned to Amazon for repair on Nov 3rd GXO should have repaired returned within 10 working days but after 10 days website stated repaired and awaiting despatch 10 days later website said dispatched but failed to provide tracking link 9 days later nearly 1 month still not received Amazon repair team useless for chasing up GXO UK CEO s office declined to reply to complaint email Reason 2 stars instead of 1 is that full refund request processed quickly but now without a camera and have to source another one this time NOT from Amazon