Amazon Reviews

Amazon.co.uk: Low Prices in Electronics, Books, Sports Equipment & more

amazon.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 140 reviews

Customers generally praise Amazon for fast delivery, excellent customer service, and reliable returns, with many noting long-term satisfaction as Prime members. However, recurring complaints highlight delivery issues such as missed attempts, packages left in inappropriate or exposed locations, and problems with third-party sellers. Some users also report increasing costs, subscription challenges, and inconsistent reliability, particularly outside Prime benefits.

What customers love
  • Great customer service
  • Easy returns
  • Wide product range
  • Prime benefits
Common concerns
  • Expensive pricing
  • Third-party sellers
  • Package handling
  • Subscription cost

Last updated 3 weeks ago

B

Good variety of products

Good value on many products but I have bought the same products locally for much less I do like the choice but not the price
L

Parcel left out in open space

I ordered an expensive Christmas present from another website which I didn t know were using Amazon Shipping which I didn t even know existed Whoever delivered the package didn t even knock on my door and then proceeded to leave it completely out in the open leaning against my front door with no photo proof no slip through my post box and it was in an unmarked bag No one had been at home for a while so I don t even know how long it was sat outside for-I should also mention that I don t live in the safest friendliest of neighbourhoods so it s very likely that it could ve gone missing and I can t afford to be re-buying presents that I should ve received in the first place It could ve fit through the post box but at the very least I would ve thought it could be hidden between the bins
C

I order quite a lot from Amazon and am

I order quite a lot from Amazon and am usually very pleased with their products delivery and management However just recently I ordered two items separately and paid postage on both items My assumption they were coming from different companies and different places So how did they arrive in the one box Why did I pay postage twice when they came in one delivery one box Amazon said that s their policy
M

Items from UK site coming from Hong Kong

Amazon are usually great but I ordered some door furniture from Amazon UK only to be still waiting for them after 2 weeks and it transpires these are coming from Hong Kong I never would have bought them if I had known and I cannot see anything to say that that is not the case and the company is not UK based A bit deceptive of Amazon and I am annoyed that I have had to wait all this time for them still not out for Delivery
M

Poor packaging

My order arrived in folded cardboard packaging with flaps that folded in at the ends When I opened it another customer s packet had slipped inside it Fortunately the Amazon driver was still outside in his van searching through his parcels to try and find it I understand the need for packaging to be more environmentally friendly but it should also be fit for purpose The order that arrived today 25 10 23 arrived in a brown paper envelope When I opened it the product s box had been squashed and had split open Again the packaging was unfit for purpose
M

Handed to Resident

Amazon please stop using Handed to Resident in your delivery confirmation emails when the items are left on the doorstep It is a lie and if I did not have CCTV active it would make any claims against you invalid
J

Some drivers knock at door

Some drivers knock at door Walk away so quickly without us answering despite getting to door within a minute Parcels left in clear view for anyone to see and take Not even polite enough to put to one side out of sight so cannot be stolen We have paid for these purchases This does not apply to one male driver we sometimes though who is polite Waits for you to answer
J

HELP

I ve been using Amazon for years I ve gone onto my work computer to purchase something I forgot my password so went to reset it - to get to a screen saying my account has been suspended due to suspicious activity That s fine as it would look suspicious trying to log onto a unfamiliar device and trying to change my password I did get sent 3 codes and none of them wouldn t let me change the password It then told me to contact customer services to get my account reactivated However the only way I can find to contact customer services is to be logged into my account which is now closed so I have no idea how to get in touch - I do not want to ring a amazon number from google - so if someone from Amazon can reply to this review with some information on how I can get my account reactived that will be great
S

Their customer service is good BUT Big Tech Censorship

Their customer service is good and they are customer orientated However Amazon is providing a community that the buyers leave reviews and feedback to let other potential buyers to consider product is suitable to them or not Recently I cannot leave any negative reviews if i honestly expose the product was not good or any other issue all of this reviews could not be posted because Amazon bans all of them But if i leave good and positive feedback they all could post This is censorship Big tech censorship Customers cannot read real reviews and would result in buying bad products
A

Prime

I fully understand Amazon want everyone on Prime but not everyone thinks 8 99 a month for delivery is good value I do wish to buy off Amazon but trying to check out without getting 99p off a week s prime is a pain Today checking out I accidentally ticked the box however I never actually placed the order Amazon actually still took the 99p out of my account granted i will get it back but before Amazon take money you should actually have to press place order Sharp practice Amazon my advice bring in a delivery plan that does not include lots of free tv music photos that not everyone wants or needs

About Amazon

Sign up to Amazon Prime for unlimited free delivery. Low prices at Amazon on digital cameras, MP3, sports, books, music, DVDs, video games, home & garden and much more.

United States

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