AI Review Summary
Based on 140 reviews
Customers generally praise Amazon for fast delivery, excellent customer service, and reliable returns, with many noting long-term satisfaction as Prime members. However, recurring complaints highlight delivery issues such as missed attempts, packages left in inappropriate or exposed locations, and problems with third-party sellers. Some users also report increasing costs, subscription challenges, and inconsistent reliability, particularly outside Prime benefits.
What customers love
- Great customer service
- Easy returns
- Wide product range
- Prime benefits
Common concerns
- Expensive pricing
- Third-party sellers
- Package handling
- Subscription cost
Last updated 3 weeks ago
M
mitch hills
My account got hacked and it s still blocked after a day They said they would refer it to their fraud department if it even exists but I ve heard nothing yet I am Prime customer and I ve lost ALL my services including Alexa and not being able to buy order anything until they get this done What is the problem Someone changed my email address and password so I can no longer use my account and yet they don t seem to care Unless something is done very soon I will be calling them again but next this time to close down my account because this is not acceptable Being hacked is bad enough without adding to my misery by ignoring the problem I am a vulnerable person too with hearing difficulties and find it hard on to talk on the phone and they haven t even sent me an email UPDATE From today 6th December amazon has restored my account I got an email at last from them early today to say that they had investigated and confirmed that my account had been compromised and that they had secured everything Also lots of advice of the next steps Thank You amazon
N
Natalie
Brilliant company for quick next day delivery of great products
Brilliant Many times have ordered at 11pm and items arrive next day Products always great SO much range Ordered my little one a scooter it had to be a specific one and Amazon had one much cheaper Ordered it last night around 8pm and it just arrived at 10 30am Highly recommend Never been a mistake always been on time always have great prices brilliant and HIGHLY recommend
G
Geoff
I LOVE AMAZON ONLINE
I have been using Amazon for a couple of years now and do most of my online shopping there as well as using Prime shipping and media I have never had any issues with them directly and any problems with individual transactions have always been resolved speedily and appropriately I have found their prices very competitive and their range of products vastly superior to any other online market place for instance where else can a short man but 28 leg trousers in any waist size and a 32cm casserole lid that fits perfectly first time Almost all my shipping is free of charge with prime and their TV and video service provides almost of all of the WTA tennis tournaments live
A
Aisha Brooke
Amazon Prime Next-Day Delivery Delight
I absolutely love Amazon Prime and the convenience of next-day delivery It s a game-changer for my shopping experience With Amazon Prime I can always count on my orders arriving quickly and the wide selection of products available just makes it even better This service has made my life so much easier and I can t imagine online shopping without it
U
Ulrike Bailey
Thank you Hebah
What a difference lovely Hebah from customer service Amazon made today to me I was in such a distressed mood as a delivery went very wrong She was so helpful concerned and a very good listener She made a very ppsitive difference to a bad delivery experience
S
SB
Role Model for all
I ve never had a bad experience with Amazon They can t do more for you and always help They do really appreciate their long term members and they show they care and solution focused Always deliver Thanks
C
Chris
Amazon is fantastic
I buy so many items per year and maybe have issues with 5 Amazon go above and beyond to sort issues and I m amazed that despite being one of the biggest companies in the world they are still customer focused
M
Mario
Guaranteed to be happy
I try to always buy from Amazon You are guaranteed to receive the item and be happy with it or to be easily and quickly refunded There is nothing else out there like that
L
Lalacher Ellwood
I read bad reviews all the time but
I read bad reviews all the time but I ve never had a late delivery or anything I use Amazon prime on a daily basis almost and never a complaint if one thing that annoys me it s the fact delivery drivers walk past my door when I am home to put packages behind my wheelie bin But wouldn t drop stars for that
K
KK66
Fantastic
I have been using several times a week for many years In spite of some people s downer on them I think they are absolutely fantastic Brilliantly fast delivery at no cost if on Prime Always near of below best prices and never have they let me down Even returns are easy and with a prompt refund Brilliant
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