Flooringking Reviews

Flooring King | Buy Flooring Online | Best Price Online

flooringking.co.uk
3.58
139 reviews
Great Rating
Based on 139 user experiences

Rated 3.58 out of 5 by 139 Happy Customers

43.2%
14.4%
14.4%
13.7%
14.4%
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AI Review Summary Based on 139 reviews

Customers frequently praise Flooringking for easy ordering, excellent customer service, competitive pricing, and fast delivery. Many reviews highlight helpful staff, good product quality, and reliable communication. However, numerous complaints focus on delivery issues, including late or missed deliveries, damaged goods, poor handling by third-party drivers, and inconvenient return policies. Overall, satisfaction is high when deliveries go smoothly, but recurring logistical problems lead to significant frustration.

What customers love
  • Easy ordering process
  • Excellent customer service
  • Competitive pricing
  • Fast delivery
  • Helpful staff
Common concerns
  • Delivery issues
  • Damaged goods
  • Late delivery
  • Expensive return fees
  • Poor communication

Last updated 3 days ago

J

delivery was difficult with a pallet

delivery was difficult with a pallet being delivered and left outside The last time we booked with you it was with boxes being delivered which were easy to carry in but leaving the pallet outside made life very tricky and hard to get rid of i didn t ask for a pallet and the issues of getting rid of it was an unexpected problem On the other hand customer service - from Karl - was amazing clear and helpful Even when the answer wasn t what i wanted Perfect customer service
A

Great customer service

The quickness of replies to emails Delivery was exactly when stated and the prices were very competitive Good quality product The only downside is that some of the products have no returns for any excess purchased and they can be returned they have to be sent back so it might be more convenient to source a local supplier so any excess can be easily taken back
M

Easy to order but aftersale lets it down a bit

Ordering was great and simple Very good processor and a brilliant choice Once the order was made the company was let down by a lack of confirmation of the order and updated on delivery I had to message and ask for an update on delivery
B

Good friendly advice on the phone

Good friendly advice on the phone and good priceThe only downside was delivery by huge articulated lorry without advanced notice which could not get down the road
P

Luvanto Endure Pro Silver Slate LVT

Good product fits together well for a great finish feels good and quiet to walk on Delivery arrived the day before requested though which doesn t help when you have purposely taken holiday to receive the goods on the day you scheduled Also a shame that half of one box was damaged even though the packaging was fine Just enough undamaged product to finish the job though and very pleased with end result
K

Flooring pieces were larger than ordered

I ordered two pieces of flooring to fit around a larger piece I had ordered a few weeks ago However these two were bigger than the size I ordered and don t fit I had sent exact measurements I don t have the equipment or space to cut them down with the precision necessary so it has been a real headache to work out how to make it work
C

Better not early but on time

Would have give five stars but the delivery had to be refused for arriving too early To be fair they did reorganise delivery and it did arrived on the correct date
D

Flooring King

HI easy site to navigate when looking for products ease of ordering and super fast delivery delivery driver was also Sound really helpful rang to say how long he would be A
P

Well

Well it started out quite badly The order did not arrive on the due date and I was lucky that the fitter and also the help to move the tiles were able to change there schedule So I could leave it there however quite often the quality of service in business is often seen when things go wrong and how they deal with the problems What I really appreciated was Kevin a real person at the end of the phone as opposed to the anonymous checklist and lack of a human that is frequently experienced these days I was able to get answers and make other plans and the goods came with updates from the company Glitches happen anywhere but if a company works hard to solve the problem then I am happy
J

Make sure the correct item is delivered

Mostly a positive experience however the delivery driver started unloading the wrong flooring until I eventually noticed the name was wrong His comment was that I d ordered 7 packs and the items on the top of the pile was also 7 items he d not bothered to check what he was delivering just assuming it must be right as the quantity was right Not sure what would have happened if I d either not noticed or someone else at home had accepted the order not knowing exactly what I d ordered At least I got what I wanted and it arrived on the day I was advised

About Flooringking

Get access to the best prices on top-quality flooring when you choose to buy flooring online at Flooring King. Buy hardwood, laminate, LVT and much more.

United States

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