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Gigsberg Reviews

Live Event Tickets Marketplace - Gigsberg - Gigsberg

gigsberg.com
3.55
143 reviews
Great Rating
Based on 143 user experiences

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Rated 3.55 out of 5 by 143 customers

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AI Review Summary Based on 143 reviews

Customer reviews for Gigsberg show a mixed experience with strong praise for customer service and successful ticket delivery, but recurring complaints about high prices, delayed ticket delivery, and in some cases fraudulent or invalid tickets. Many users highlight quick responses and smooth processes, while others report significant stress due to late or missing tickets and poor refund handling.

What customers love
  • Excellent customer service
  • Fast response time
  • Smooth ticket transfer
  • User-friendly website
  • Ticket guarantee
Common concerns
  • Overpriced tickets
  • Delayed delivery
  • Fraudulent tickets
  • Poor refund policy
  • Limited seat selection

Last updated 3 months ago

L

Very helpful

I had a bit of trouble working out how to get my tickets and Gigsberg were very efficient and helpful getting it sorted for me They followed up too to check I was OK with everything which was a really nice touch
L

Great experience

Great experienceI recieved my ticket in time for the event and several messeges were sent to confirm that But the most important thing is that every time I have a doubt I could reach out to somebody via chat and they will always have a quick and easy answer for me
Y

Reliable service

Although it was a little stressful to not receive the tickets 5 days before the event everything went well Please don t be afraid when Gigsberg tell you they can t send you the ticket 1 to 3 days before the event for some reason they most probably well have the tickets already but don t want to send them to you too early to avoid that you try to resell these ones
J

Buyer beware No refund for Steve Nicks cancelled concert

I used Gigsberg to buy Steve Nicks tickets She cancelled the concert due to health reasons Gigsberg said the money would be refunded within 21 days it is now over 40 days and Gigsberg now only reply wth automated messages saying the matter is being reviewed what a terrible service they have 600 of my money and do not communicate What a terrible service Buyer beware
R

I m very upset

I m very upset I bought tickets in July and they haven t arrived yet The show is the day after tomorrow in London I bought flight tickets and paid for hotel rooms but no concert tickets in the pocket I sent emails but got a generic answer probably from a bot I asked for a guarantee but got none I tried the chat but it s not working not even getting through I have used other ticket sellers before and always got my tickets immediately This is the first and the last time I use Giggsberg Hefty commission no tickets and a lot of stress Very Bad
L

Matt Rife tickets still waiting

Bought Matt Rife tickets before Christmas as a present - the gig is tonight and as yet we have no tickets - i am so worried that we are not going to get these tickets We have hotel and transportation booked and paid for and need to set off shortly I have emailed and telephoned and keep being told that they should arrive today Lets hope they do as TOMORROW will be too late It has spoiled the gift and whole experience
M

DISASTER

Gigsberg is a completely disaster Purchase ticket for Coldplay on 31 08 was gift for my gf on her birthday and instead of ticket I got error msg now am emailing and texting them alredy 2 weeks to refund me and still nothing They treat you like you are silly making you believe that they are going to refund the money
I

Gigsber is a completely disaster

Gigsber is a completely disaster They cancelled the Justin Bieber s concert and i m still waiting for them tu refund my money after multiple emails replying that theywiil refund it but never arrives to my account Lately they don t answer anymore They treat you like you are silly making you believe that they are going to refund the money
M

I bought 4 tickets for AC DC in Paris

I bought 4 tickets for AC DC in Paris this year At the gate one ticket was refused because it had already been used before we arrived at the venue I spent 2 hours with Gigsberg customer support on whatsapp only to receive a message that we re sorry we can t help I complained by email 3 weeks passed no response It s a scam please don t use this platform Tickets I received had changed names while scanning names were different I am sending reminder after reminder and no one is responding to my complan for 250euro ticket Terrible experience with customer support
L

I m due to see Matt Rife in Bristol

I m due to see Matt Rife in Bristol tomorrow evening 21 09 2024 I purchased tickets back in Feb this year and still not received them have been emailing you guys and ticket master for the past two weeks and you re an absolute joke I ve sent two emails today and still no response Ive been told both emails are correct for both sites and not don t worry about it you ll be in touch Ticket master have now emailed today to say the tickets have been withdrawn and I can no longer receive them What s the plan gigsberg Please don t say email us You re an absolute joke I hope you re going to be refunding me my 407

About Gigsberg

Gigsberg is a secondary ticket marketplace. All tickets are guaranteed and secure. Prices are set by sellers and may be above or below face value.

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