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Gigsberg Reviews

Live Event Tickets Marketplace - Gigsberg - Gigsberg

3.55
143 reviews
Great Rating
Based on 143 user experiences

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AI Review Summary Based on 143 reviews

Customer reviews for Gigsberg show a mixed experience with strong praise for customer service and successful ticket delivery, but recurring complaints about high prices, delayed ticket delivery, and in some cases fraudulent or invalid tickets. Many users highlight quick responses and smooth processes, while others report significant stress due to late or missing tickets and poor refund handling.

What customers love
  • Excellent customer service
  • Fast response time
  • Smooth ticket transfer
  • User-friendly website
  • Ticket guarantee
Common concerns
  • Overpriced tickets
  • Delayed delivery
  • Fraudulent tickets
  • Poor refund policy
  • Limited seat selection

Last updated 3 months ago

G

Access denied

Downloaded and printed tickets Arrived at the venue Tried to scan the tickets but they came up as Already Scanned Had to go to the box office who said tickets were invalid and had to purchase more at an extra cost of 250 Only saving grace was the speed of response but not help on WhatsApp and five days later after complaining a refund of the original tickets Probably wouldn t use again
B

Bruce Springsteen tickets 25 7 2024

Bought Bruce Springsteen tickets in November I only received them 20 hours before the concert The day before the concert I was furious that I didn t have a ticket yet so the discussion lasted 24 hours I almost thought I was being cheated I don t know how they benefit from such a way of doing business I m not sure I ll ever buy tickets there again
A

Gigsberg is slow to refund

I have bought one ticket for the Taylor Swift concert in Vienna the one that has been cancelled It took 2 months to get the refund after massively pinging them as opposed to the 28 working days
I

great customer service

great customer service just very stressful to keep waiting for your ticket got mine through ticketmaster when the customer service rep explained i needed to make an account there
V

Guys i am asking for anyone who bought

Guys i am asking for anyone who bought tickets for coldplay in manchester 03 06 HAVE U GUYS GET THE TICKET ALREADY from gigsberg I GOT ANXIETY PLEASEEEE
E

Waiting for my ticket

Hey guys Bought a ticket of The Weeknd for 12th of July from this site They haven t given me the ticket yet and says I will receive it maximum 1-3days before the show Hope I will get my ticket soon I will keep updating you guysUpdate Its 4th of July and still waiting for my ticket Booked my flight and hotel in Brussels and hoping to see the Weeknd without any problem From today there are 8 days left
S

Everything was ok but

I purchased a ticket for Roger Waters concert in Copenhagen through this website The low price of the ticket only 47 euros caught my attention especially considering that it was priced at around 160 euros on Ticketmaster at that time Without hesitation I made the purchase The ticket arrived promptly However it was only then that I noticed the ticket was issued in someone else s name and I realized that this was a resale site Upon reading the reviews I was convinced that the ticket was counterfeit and that I had been deceived I was afraid that I wouldn t be able to attend the concert However to my relief everything went smoothly While I cannot wholeheartedly recommend this site I must admit that I wasn t defrauded and the ticket worked as expected Nevertheless the fear and uncertainty I experienced were a heavy price to pay far exceeding the cost of the most expensive ticket
E

got my ticket very late

got my ticket very late the evening before which caused s lot of anxiety But they were quick to respond both on email and whatsapp
J

After booking Queen tickets at the O2

After booking Queen tickets at the O2 in 2020 the following emails regarding concert postponement was clear Following that I received emails saying you could get your tickets Unfortunately the days before and even on the day I had not been able to see the tickets in the app I eventually got the tickets from the app after I had spoken to a Rachel who managed to get it sorted for me and get the tickets over to the app in time
I

Bruce Springsteen in Hyde park

Bought tickets last July for Bruce Springsteen in Hyde park today 6th July 23 Booked a hotel and train tickets Hadn t received tickets before leaving home which made me a bit nervous I was hoping to print them off so I had something physical to show guess I m a bit old skool that way Contacted Gigsberg via live chat and was assured tickets would be sent e tickets Arrived in London yesterday still no tickets contacted them again same assurance and said it was Ticketmaster who were the supplier and they would be released at midnight Checking my emails all night nothing Was convinced I d been scammed Contacted them again this morning same assurance Finally got tickets sent at 9am gates open at 2pm 5 hours before Tickets weren t from Ticketmaster either so that was all nonsense Finally got tickets but a stressful time up to it Why it has to be so last minute I don t know I ll be very very reluctant to ever use Gigsberg again

About Gigsberg

Gigsberg is a secondary ticket marketplace. All tickets are guaranteed and secure. Prices are set by sellers and may be above or below face value.

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