Onerent Reviews

This job was long but I am glad the communication was consistent

It seems every year it happened my rent was late to deposit to my account

I was happy with the service I received from Althea I was not happy with the condition of the home we moved into

My experience with Onerent during the leasing period was good There was some miscommunication between the team which caused some stress but our representative Jay helped coordinate all the necessary agreements

We needed our washing machine replaced The OneRent maintenance team was very helpful in scheduling a time for delivery and coordinating the delivery technicians and reinstallation of our dryer afterwards However having all communication with technicians go through a third party made it a little difficult to promptly address issues like wrong address wrong time windows We were able to eventually get everything situated though and we appreciate the new washer

Well coordinated and quick to respond Maintenance plumber was in time and was prompt to respond Overall went well and fixed the issue

Onerent representative was quick to relay a tenant concern to me My advice to Onerent is to collect as much detailed information as possible before presenting to me This will prevent a lot of back-and-forth between the landlord Onerent and the tenant

Mixed experience In general we are happy with the management of our property with respect to tenant issues leases repairs etc Unfortunately the administrative experience is not as satisfactory We find it nearly impossible to obtain appropriate annual detail for tax reporting purposes This is a very simple report A profit and loss statement that simply includes Income and expenses and the net for the year The website is not helpful for this either and navigating it is clunky I would create it myself if it was available If I am missing something I would love to know I requested this from the person that sent the email re the 1099 report a number of weeks ago and have heard nothing My recommendation is to make the website more interactive such that owners can access info make or print reports change bank deposit instructions etc Some thoughts to consider Thanks very much

Coordination could have been a little better We missed the first delivery window of our new washer dryer because the delivery person had to contact the owner who had to contact Onerent who had to contact us and by the time all that happened the delivery person had already left Would ve saved everybody a ton of trouble if we were just able to get contacted directly for the delivery

The experience was good overall It was nice to have help in booking contractors etc The customer service directly from the company was great I appreciated the consistency and the checkups to see that the job was done The one difficulty we had was with various contractors working one job This resulted in a partially fixed toilet for several days until another could come We are very happy with the new me results