Onerent Reviews

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onerent.co

3.68

124 reviews

Great Rating

Based on 124 user experiences

AI Review Summary Based on 124 reviews

Reviews show consistently positive experiences with customer service, responsiveness, and professionalism, though some note disorganization and mixed maintenance performance. A minority of reviews report poor experiences with communication, delays, and administrative issues. Overall, satisfaction is high with strong follow-through on repairs and helpful representatives.

What customers love

Professional team
Responsive maintenance
Easy rent payments

Common concerns

Mixed maintenance quality
Administrative issues
Long wait times

Last updated 1 month ago

customer

2 years ago

Dishwasher and garbage disposal issues

The dishwasher started leaking soap water profusely on to the kitchen floor and wouldn t drain water after the full cycle is complete The technician came and fixed the appliance It is not leaking water anymore and it does not leave water collected after the cycle is complete The kitchen sink garbage disposal stopped working and started leaking water to the sink area below The kitchen sink garbage disposal was replaced Thanks to ALTHEA D MORENO the maintenance work was done at the best possible speed given the approvals from home owner and warranty company required to fix the issues

Virginia Eugenio

2 years ago

You are lucky to have Dessa as an employee

You are lucky to have an employee as Dessa Jean Fulguarenas She is very responsive She s the only one in your team who is always giving me updates When I m trying to communicate with the accounting Department I don t receive any response I would reach out to Dessa She never failed to reach out she responds so quickly She is caring makes me feel like an important client She is also very helpful Congratulations for hiring her She gives your company a great image

customer

2 years ago

Plaguing issues haunted our rental but thankfully Onerent came to the rescue

We have had issues with our rental townhome ever since we moved in almost a year ago We have been very fortunate recently to get some wonderful help from Onerent with setting up dishwasher and garbage disposal repair Everything was finally fixed and we are able to wash our dishes properly again The staff at Onerent did a great job following up on everything promptly and keeping us in the loop with everything Would definitely recommend Onerent for anyone s rentals

albert padilla

2 years ago

Quick response and seamless interactions

They took over the leasing management Renewal was timely easy and stress free I ve had a couple of maintenance issues they responded extremely quickly On that note the owner has always been prompt and considerate as repairs are ultimately up to the owner I saw a lot of complaints in these reviews that really have nothing to do with the management If you feel you aren t treated fairly I suggest you hire a real estate agent when rental hunting and assign them as your mediator Your experience will change dramatically with a realtor as they typically screen their clients first and landlords and prop management companies know this

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Onerent Reviews

Rated 3.68 out of 5 by 124 Happy Customers

Dishwasher and garbage disposal issues

You are lucky to have Dessa as an employee

Plaguing issues haunted our rental but thankfully Onerent came to the rescue

Quick response and seamless interactions

About Onerent

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