Onerent Reviews

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onerent.co

3.68

124 reviews

Great Rating

Based on 124 user experiences

AI Review Summary Based on 124 reviews

Reviews show consistently positive experiences with customer service, responsiveness, and professionalism, though some note disorganization and mixed maintenance performance. A minority of reviews report poor experiences with communication, delays, and administrative issues. Overall, satisfaction is high with strong follow-through on repairs and helpful representatives.

What customers love

Professional team
Responsive maintenance
Easy rent payments

Common concerns

Mixed maintenance quality
Administrative issues
Long wait times

Last updated 1 month ago

Barbara Christianson

2 years ago

I have been very impressed with the maintenance oversight

I have been very impressed with the One Rent maintenance staff including Rea One of the main reasons I decided to hire a Bldg Mgmt company to manage my property is to avoid having to quickly address issues that might come up especially because this is any old house that has not been rented before On at least four occasions the tenants reported an issue to One Rent and One Rent contacted me via text I approved moving ahead to get a bid and fixing the problem again via text The next thing I heard was that the problem was taken care of to the tenant s satisfaction Such a load off my mind Thanks for the timely communication and responsiveness

customer

2 years ago

We reported a possible beehive under

We reported a possible beehive under our doorstep and contacted OneRent regarding the situation Althea worked closely with us to help find a specialist and kept in touch during and after the whole ordeal to make sure everything went smoothly Communication was easy and we feel the issue was addressed with care

Kyle

2 years ago

Washer Machine Service Request Althea Helped

I had a washer issue and contacted the Maintenance team from Poplar and Althea was the individual who helped me throughout the process They allowed me to select my own contractor and get reimbursed on my next months rent Job well done by Althea and the team for making the process so smooth and seamless Response times were always quick and I felt like they really listened to my requests Great Job

2 years ago

Bright Spot

Rea Mae Rasonable provided an exceptional level of service and was a pleasure to work with She took control of our situation and her efforts demonstrated true professionalism Everything she said would happen happened and she followed up every step of the way Rae was a pleasure to work with

Mohamad Zeitoun

2 years ago

Onerent is a great source on your side

Onerent has been an amazing source for us during our quest to find a home We had several problems finding a home including our credit and income Onerent helped us negotiate with the landlord to get us into our dream home Their team went back and forth until we both agreed on terms fare for the both of us When we moved in they helped us get the needed repairs done even repairs we knew already existed but we wanted them changed in order to be comfortable We ended up renewing our lease after they made our home comfortable and safe and created good communication between us and the landlord We continue to talk great things about Onerent

Abhishek Gupta

2 years ago

Out window had a crack from outside

Out window had a crack from outside my guess is that someone threw a 2-3 inch size stone at it The teamed reachout to me about incident they explained clearly what is covered under their maintenance and what is not abuse scenario like this is not From there they found vendor got quote What I liked is that they allowed me to revisit this issue after a month and not making me go through any urgent decision making Entire process felt like a pause and play button to me In this duration the representative was extremely reachable

Elizabeth Parks

2 years ago

Good Maintenance Experience

We had a variety of minor issues around the apartment Althea was very helpful arranging for peole to come and fix them and is super fast at responding to emails when we had questions The maintenance person was very professional fixed what could be fixed and explained what still needed a follow up We have been able to get everything handled though sometimes the online form to submit issues is clunky Not every room is covered and there is a 200 character limit on providing info which can make it hard to describe anything unusual But once we are able to email back and forth with the staff it goes more smoothly

Lindsay

2 years ago

Renting is less of a headache

So far I ve been impressed with the service I ve gotten from Onerent They are quick to respond to maintenance requests follow-up on questions I have for the owner and are quite pleasant to deal with via email text or phone calls It s nicely streamlined and makes dealing with rental maintainance much easier than I ve ever dealt with

Happy customer

2 years ago

Very happy with the whole process

Very happy with the whole process Jay was VERY helpful We needed to turn in our final move-in documents signed and he waited for us to gather all signatures even when he was supposed to be off That s something we appreciate as my family had different work schedules that day He was very professional Also Ms Kara was very helpful at the house tour We appreciate her patience

William Class

2 years ago

Ben in Poplar Homes Accounting Does An Outstanding Job

Ben in Poplar Homes Accounting does an outstanding job He responds quickly and thoroughly and follows through to make sure his clients receive the type of service that they expect As an example of how Ben responds last month I was very critical of how Poplar Homes handled the rent transfer payment and told Ben I expected to receive this payment in 5 days or less This month with Ben s follow through the payment was received in two days That s great service Thank you Ben

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Onerent Reviews

Rated 3.68 out of 5 by 124 Happy Customers

I have been very impressed with the maintenance oversight

We reported a possible beehive under

Washer Machine Service Request Althea Helped

Bright Spot

Onerent is a great source on your side

Out window had a crack from outside

Good Maintenance Experience

Renting is less of a headache

Very happy with the whole process

Ben in Poplar Homes Accounting Does An Outstanding Job

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