Barratthomes Reviews

New Homes For Sale | Quality Home Builders | Barratt Homes

3.57
140 reviews
Great Rating
Based on 140 user experiences

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AI Review Summary Based on 140 reviews

Across the reviews, customers frequently praise the helpfulness, knowledge, and friendliness of Barratt Homes' staff, as well as the overall service and quality of the homes. Many also report positive experiences with smooth reservations and good aftercare. Conversely, a recurring theme is poor build quality, with numerous snagging issues, defects, and substandard workmanship. There are also consistent complaints about delays in possession, poor communication between departments, and issues with post-exchange support. Some negative experiences involve misleading sales practices and long delays for repairs.

What customers love
  • Helpful staff
  • Excellent service
  • Knowledgeable team
  • Good aftercare
  • Smooth reservation
Common concerns
  • Poor build quality
  • Snagging issues
  • Expensive pricing
  • Delays in possession
  • Misleading sales

Last updated 1 month ago

P

John and Pete

John and Pete attended our home to fit a new door and frame They have done a wonderful job and we finally have a straight door that closes properly Thank you very much both We appreciate how professional you were and the standard of your work is amazing Thank you so much
N

Barratt property reservation process is excellent

Barratt has made our home reservation seamless so far Kelly has been extremely helpful and supportive She is very attentive and provides us with adequate required information We look forward to sharing our future experiences
R

Excellent service and support

I have nothing but praise for Barratt Homes Not only was buying my properties through them an easy process through which I was well supported but they also went the extra mile when I hit difficulties with the agents managing the estate on which my properties are placed Barratts fought for justice for me and oversaw a fair resolution I couldn t have been better supported Finally to say that the properties I bought are now over 6 years old There has hardly been any deterioration and I am still thrilled with them
S

We found the sales staff very friendly

We found the sales staff very friendly and knowledgeable We liked the house that we was shown and now are in process of buying the same type of property
C

Excellent customer service from sales

Excellent customer service from sales rep in Park Edge Doncaster -Keely and Stacy squiresThey gave me a great buying experience for my first home I would highly recommend both sales representatives
C

I would always buy a house from Barratt Homes again

As a first-time buyer with lots of questions and insecurities about the process I can say that I found at Barratt Homes the confidence and transparency I needed to start the process Their service was absolutely excellent from the beginning to the end and I felt they went above and beyond to meet all my queries and to make me a happy customer with the purchase Barratt Homes gave me the house I wished for at the exact standards I was expecting I appreciated the good communication with the sales management team and site team who continuously worked to complete my house and all the deadlines were respected I appreciated them even more for the support they showed after completion with Barratt showing the same interest in helping me with any queries after completion I even brought a snagging inspector and gained even more confidence in Barratt Homes having external confirmation that the house looks great I cannot recommend Barratt Homes enough and yes I would definitely recommend buying a house with them anytime Thank you very much for your professionalism during the whole purchasing period
M

Well Done Barratt Homes

With many new homes there can often be some snagging or other unforeseen issues However being a Facilities Manager for 20 Years I can say that projects can sometimes go wrong however what I can tell you is that the measure of a service trade or company is how its put right Yes there have been issues with my new home but Barratt Homes has certainly put everything right to my complete satisfaction Well done thanks to the management and customer care team keep it up Thoroughly recommend purchasing a new Barratt Home
V

purchase new Barratt apartment

Two meetings on site of about one hour were arranged The first introduced the development and allowed the proposed flat still in late stage of build to be seen The second next date started the process of actual purchase The agent was both very patient dealing with questions and had available all the details needed My previous home purchase was 45 years ago so I had no experience of what was needed today and it was so helpful to deal with someone who had access to the information
M

Southfields

Great choice of homes Sales advisor was extremely efficient helpful informative interested in my situation Looked acted very professionally
P

A TRUE 5 star developer

From the first moment we stepped into the sales centre we felt welcomed and in safe hands when inquiring about a new property We first met lovely Wendy who showed us around A few days later we went to Dundee to see the Glamis that we were actually interested in and Richard was very helpful and welcoming too A few days after we went again to Kirkcaldy sales office and met Karen the senior sales advisor who was extremely polite and made everything very clear for us and has been on top of her game ever since I know I can be a difficult customer but Karen reassured me through the whole process of buying a new build with part exchange thank you Karen From Paulina She got us a very good part exchange deal even though we never even considered part exchange before From the moment we decided we are going with Barratt Homes it s been an extremely pleasant process with Karen and Scott explaining everything to us including the home tour and all the deadlines We would like to thank everyone at Barratt Homes Karen Scott Wendy Richard and the part exchange manager I m sorry I forgot the lady s name for being kind and professional If we ever decide to move again we will definitely go with Barratt Homes Paulina and Colin

About Barratthomes

Barratt Homes have new build homes for sale across the UK. Search for a new property or discover more about our special offers & low deposit schemes.

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