Barratthomes Reviews

New Homes For Sale | Quality Home Builders | Barratt Homes

3.57
140 reviews
Great Rating
Based on 140 user experiences

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AI Review Summary Based on 140 reviews

Across the reviews, customers frequently praise the helpfulness, knowledge, and friendliness of Barratt Homes' staff, as well as the overall service and quality of the homes. Many also report positive experiences with smooth reservations and good aftercare. Conversely, a recurring theme is poor build quality, with numerous snagging issues, defects, and substandard workmanship. There are also consistent complaints about delays in possession, poor communication between departments, and issues with post-exchange support. Some negative experiences involve misleading sales practices and long delays for repairs.

What customers love
  • Helpful staff
  • Excellent service
  • Knowledgeable team
  • Good aftercare
  • Smooth reservation
Common concerns
  • Poor build quality
  • Snagging issues
  • Expensive pricing
  • Delays in possession
  • Misleading sales

Last updated 1 month ago

J

Reservations

All the people involved up to this point of sale have been both very helpful and professional
L

All team members are extremely helpful and knowledgeable

From the start of the process we have been well informed and looked after We have been in close contact with Karen our Sales Executive for Berry Acres Every member of the team that we have spoken to are really friendly approachable and helpful We are looking forward to moving into our new home soon
J

10 over 10

As a young family and this being our first home my wife and I weren t quite sure what to expect The sales advisor made us feel comfortable and confident throughout With Barratt Homes the difference is clear
S

We have come to trust more than most

We have come to trust more than most the willingness to assist and patience of all involved in our transaction with Barratts
A

Barrat staff has been very helpful

Barrat staff has been very helpful Man Wai is excellent she explains everything in detail and has good customer care she is efficient in responding to emails and calls and takes you through the whole process with patience I had other developers l had contacted but my experience with Barratt was just great and l had to forget the rest
C

Barratt s deliver

Superb on site representatives in Joy at first and Nicola now Friendly professional and nothing was too much trouble for them What more can you ask for
S

Fantastic Sales and Site Team at Aston Grange

Our experience with Barratt Homes Aston Grange site has been great in many ways Starting from the sales team who are the first point of contact we mainly liaised with Hayley C who is very friendly helpful and knowledgeable It was a real pleasure to work with her on buying our first house She responded to all our questions promptly and comprehensively and she kept it real and honest We have been very happy with the house It had only a few snags as expected but nothing was a big deal Since we moved in we have been very lucky to be dealing with Simon C who is the Assistant Site Manager and has also been super helpful very supportive and responsive He has coordinated his team of technicians very nicely and timely to deal with our requests and all of them have done so very effectively Big thanks to James the carpenter who dealt with some issues we had so efficiently and John the painter for the immaculate touch-ups
J

Everything so far up to completion has

Everything so far up to completion has gone well with regular updates from the showroom sales agents Plus I was impressed with the final house tour before moving in and happy to receive a beautiful moving in gift of a Hamper as a welcoming gesture
J

Purchase of New Home

Throughout the process of purchasing the property we were kept abreast of how things were progressing with the build and were assisted by Amy and Allan in all aspects of the handover prior to moving into the property on 01 03 24 We couldn t have asked for anything more and the snagging points listed presented were dealt with promptly
C

Rectifying walls and skirtings post leak

Keith arrived on time and ready to complete the job He is polite and friendly without being annoying The standard of workmanship is excellent No mess was left behind for me to clear Overall an easy and pleasant experience

About Barratthomes

Barratt Homes have new build homes for sale across the UK. Search for a new property or discover more about our special offers & low deposit schemes.

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