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Gigsberg Reviews

Live Event Tickets Marketplace - Gigsberg - Gigsberg

gigsberg.com
3.55
143 reviews
Great Rating
Based on 143 user experiences

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Rated 3.55 out of 5 by 143 customers

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AI Review Summary Based on 143 reviews

Customer reviews for Gigsberg show a mixed experience with strong praise for customer service and successful ticket delivery, but recurring complaints about high prices, delayed ticket delivery, and in some cases fraudulent or invalid tickets. Many users highlight quick responses and smooth processes, while others report significant stress due to late or missing tickets and poor refund handling.

What customers love
  • Excellent customer service
  • Fast response time
  • Smooth ticket transfer
  • User-friendly website
  • Ticket guarantee
Common concerns
  • Overpriced tickets
  • Delayed delivery
  • Fraudulent tickets
  • Poor refund policy
  • Limited seat selection

Last updated 3 months ago

H

The great thing is that this is a legit ticket service

The great thing is that this is a legit ticket providing service and i got the tickets The system is so that you will get the tickets three days before at the earliest Or it might be that you will get the tickets on the same day as happened with me This is a bit stressful when you are travelling from another country and booking the accommodations and flights for your trip in advance and you are starting to doubt that is Gigsberg a hoax But i would recommend and use it again now that i have had a successful experience with the service
S

Quick replies from the support team for

Quick replies from the support team for any information or question that i had As i am expat in Netherlands was the first time that i book a ticket like this tickets arrived just few hours from the concert and really stressed me up You should to download the Ticketmaster to have your tickets on your phone
B

Overall I was relieved that gigsberg

Overall I was relieved that gigsberg came through I d not heard of them before and they did warn that the tickets could take a long time to come through I was still uncomfortable when time passed and there was no contact purchase date 11May 24 it wasn t until Sept 10 that the tickets were made available They were attentive after that time and made several checks to see if everything was going smoothly and offered help if I was having difficulties I would use them again
C

Jet tickets

It was very easy to use and I successfully got both my tickets The service was very helpful and quick to respond when I had questions In addition to this when I did receive the tickets they checked if everything was okay and then they continued to say how if there is any questions then feel free to ask
S

Booked OneOkRock at Wembley Ovo Arena

Booked OneOkRock at Wembley Ovo Arena in June and I got my tickets ten days before the concert everything was smooth and the team kept following up with me I will definitely book again with them
K

Very helpful willing to help great

Very helpful willing to help great support team
E

Perfect and trustworthy

Perfect and trustworthy I was very afraid that the ticket wouldn t be valid and they reassured me and the ticket was valid Thank you so much
A

Got the tickets perfectly

Got the tickets perfectly I couldn t accept my tickets from Ticketmaster and they reached out to me via phone call and WhatsApp to help me solve the problem Very Nice staff
J

Was really helpful supporting team

Was really helpful supporting team which was answering immediately for every my question Really thank you so much
I

Great customer service

Great customer service Jerry helped me and was very nice

About Gigsberg

Gigsberg is a secondary ticket marketplace. All tickets are guaranteed and secure. Prices are set by sellers and may be above or below face value.

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