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Gleam Reviews

Gleam.cleaning | Trusted Home Cleaners

gleam.cleaning
3.60
134 reviews
Great Rating
Based on 134 user experiences

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Rated 3.60 out of 5 by 134 customers

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AI Review Summary Based on 134 reviews

Gleam receives strong overall ratings, with many customers praising the quality of cleaning, convenience of booking, and professionalism of cleaners. Positive feedback highlights reliable service, thoroughness, and competitive pricing. Negative reviews emphasize issues with reliability, no-shows, hidden fees, and poor customer service. Mixed experiences are noted regarding communication responsiveness and consistency of cleaning standards across different cleaners.

What customers love
  • Convenient booking process
  • Professional and friendly cleaners
  • Competitive pricing
Common concerns
  • Unreliable scheduling
  • Hidden fees
  • Poor customer service

Last updated 3 months ago

E

I have a weekly cleaner with Jesmeen

I have a weekly cleaner with Jesmeen for the last few months and has been a great experience so far Jesmeen always arrives on time does a great job and checks in with me regularly for any specifics I might have The place is always sparkling after she s been as well as ironing done and beds changed Would highly recommend Gleam
S

Has been a pleasure booking with Gleam

Has been a pleasure booking with Gleam over the last number of months Good quality cleaning at a decent price I am moving from London now but would recommend and book again if I return
S

Nothing but praise for the Gleam Team

Nothing but praise for the Gleam Team Have had a number of cleans with Gleam now and never had an issue Cleaners are always punctual polite and leave my home sparkling I would highly recommend the service for anyone seeking a reliable and competitively priced offering
J

Have had such a good experience with

Have had such a good experience with Gleam recently and I cannot do anything but commend the cleaners and customer service team I had to book a moving out tenancy clean after one of the other outfits let me down I contacted Gleam and they were responsive got in touch to understand my requirements and talked me through the online booking process The cleaners showed up punctually and did a great job and at a lower price than I had originally booked with the other company Thanks again Gleam for a job well done spotless
T

Have recently booked in a weekly clean

Have recently booked in a weekly clean with Daniela So far it has gone well with no issues Cleaner shows up on time and has been to a good standard This service seems to be at a good price compared with some of the others which are a rip off and the system is simple not over complicated and easy to use book Having read some of the other reviews on here it would seem that most issues arise from not booking enough time I initially made a 2hrs booking but changed after to 3hrs when the cleaner said more would be appropriate On reflection she was right and I prefer that to having a bad service provided and under paying
M

Has been a breeze booking with Gleam

Has been a breeze booking with Gleam Katerina is now my amazing weekly cleaner who always does a fantastic job No complaints from me
J

Thank you Sofia

Thank you Sofia you did an amazing job I have a regular cleaner who was on holiday this week so I used the one time service from Gleam I was a little apprehensive about a new person coming in but Sofia was so professional and courteous and did a great job I would not hesitate to use her and Gleam again The website is very simple to use and book and the prices are very reasonable compared with other one time services I had looked at
S

I really cannot fault the Gleam Team on

I really cannot fault the Gleam Team on a Tenancy clean I recently had with them From start to finish the experience has been seamless After another company not showing up on the day I contacted Gleam and booked their SOS Last minute service which includes Tenancy cleaning Within an amazing three hours my cleaner had arrived Izabela did an amazing job I had never seen the place sparkle so much I have now also started a fortnightly cleaning at my new flat with Brani which is also going great Thanks Gleam
C

Had a great clean today with Izabela

Had a great clean today with Izabela Booked on Friday for Sunday cleaner was punctual polite friendly and did a really thorough job even asking for feedback at the end Well impressed with the service and will book again
L

Recently booked a moving house tenancy

Recently booked a moving house tenancy clean with Gleam after being let down by one of the other outfits I can honestly say I have never seen the flat look so clean in all the time I have lived there After 5 hours with Jesmeen the place literally sparkled and my landlord was also delighted with the results including the deep cleaning that was carried out on oven inside fridge freezer etc Job well done

About Gleam

Gleam Cleaning cleans homes reliably and affordably for only £14.99 per hour. We pride ourselves on having great customer service combined with true quality.

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Frequently Asked Questions

Gleam Cleaning offers several tailored cleaning options: Gleam Home (£16.99 per hour, minimum 3 hours) for regular home cleaning, Gleam Express (from £17.99 per hour, minimum 2 hours) for smaller properties and holiday rentals, Gleam Specialist (from £32.99 per hour) for last-minute, deep, tenancy, move-in/move-out, and event cleaning, and Gleam for Business (from £16.99 per hour, minimum 3 hours) which is Public Health England compliant for offices, retail spaces, and galleries.

You can book a cleaning instantly online through the Gleam platform by specifying your location and desired time. The system supports one-off cleans, recurring bookings, and the ability to select the same cleaner for continuity. All appointments, payments, and management are handled via the online portal.

Yes, most services have a minimum booking time: Gleam Home and Gleam for Business require a minimum of 3 hours, while Gleam Express requires a minimum of 2 hours. Gleam Specialist services also typically require a minimum of 3 hours.

Yes, Gleam emphasizes a rigorous selection process, conducting face-to-face interviews, extensive vetting, and reference checks for all cleaners. The platform monitors performance through customer ratings and maintains a satisfaction guarantee.

It is recommended, especially for weekly or fortnightly repeat cleans, to be there for the first clean to meet the cleaner and provide any special instructions. However, you can also provide additional instructions during your booking if you cannot be present.

About Gleam

Gleam Cleaning: London’s Most Trusted Home Cleaning Service

Gleam.cleaning is a London-based home cleaning and housekeeping service built around reliability, affordability, and outstanding customer service. Operating under the promise of clear pricing and high-quality care, the platform provides professionally vetted cleaners who meet Defra and PHE compliant standards while always working at or above the living wage. The service holds an excellent Trustpilot rating and emphasizes a straightforward, transparent booking experience for clients across the city.

Simple, Online Booking and Management

The Gleam platform enables users to book cleaning appointments instantly by specifying location and time. The system supports one-off cleans, recurring bookings, and the ability to select the same cleaner for continuity. All appointments, payments, and management are handled online through a dedicated portal, making scheduling convenient and minimizing administrative effort for customers.

Service Offerings and Coverage

Gleam provides several tailored cleaning options to suit different needs:

  • Gleam Home:Priced at £16.99 per hour with a minimum of three hours, designed for regular home cleaning.
  • Gleam Express:From £17.99 per hour, aimed at smaller properties and holiday rentals with flexible scheduling.
  • Gleam Specialist:From £32.99 per hour, available for last-minute, deep, tenancy, move-in/move-out, and event cleaning.
  • Gleam for Business:Public Health England compliant cleaning for offices, retail spaces, and galleries, starting from £16.99 per hour with a minimum of three hours.

Service coverage extends across London, including areas such as Battersea, Camden, Clapham, Greenwich, Hackney, Hampstead, Islington, Notting Hill, Pimlico, Stratford, Wandsworth, and surrounding regions, as well as other UK cities including Manchester, Birmingham, Edinburgh, Brighton, and Cardiff.

Commitment to Quality and Trust

Gleam emphasizes a rigorous selection process, conducting face-to-face interviews, extensive vetting, and reference checks for all cleaners. The platform maintains a satisfaction guarantee, monitors performance through customer ratings, and offers 24/7 support with dedicated managers for repeat clients. The company also runs a referral program that rewards both existing and new customers with savings.

Social Responsibility and Customer Support

In partnership with Trees For Cities, Gleam contributes to air-cleaning initiatives in urban areas, aligning environmental responsibility with home care. Customer questions are supported through detailed FAQs covering topics such as attendance requirements, cleaning materials, and monitoring procedures, reinforcing transparency and ease of use.