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Gleam Reviews

Gleam.cleaning | Trusted Home Cleaners

gleam.cleaning
3.60
134 reviews
Great Rating
Based on 134 user experiences

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Rated 3.60 out of 5 by 134 customers

All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ Positive Neutral Negative Reset Filter
AI Review Summary Based on 134 reviews

Gleam receives strong overall ratings, with many customers praising the quality of cleaning, convenience of booking, and professionalism of cleaners. Positive feedback highlights reliable service, thoroughness, and competitive pricing. Negative reviews emphasize issues with reliability, no-shows, hidden fees, and poor customer service. Mixed experiences are noted regarding communication responsiveness and consistency of cleaning standards across different cleaners.

What customers love
  • Convenient booking process
  • Professional and friendly cleaners
  • Competitive pricing
Common concerns
  • Unreliable scheduling
  • Hidden fees
  • Poor customer service

Last updated 3 months ago

R

This is the most popular cleaning

This is the most popular cleaning services provider in UK that works on people s trust Also it provides flexible work opportunities to the employees
A

Wow Sofia did such a great job

Wow Sofia did such a great job cleaning my flat on a moving cleaning job I didn t think it needed much of a clean but was required to get one when moving out Well it made such a difference and have not seen the flat sparkle like that in a long time One thing though to be careful of is you have to get your own cleaning products They don t supply them
S

I am honest and helpful person

I have some experience but I know how to use or clean everything I vividly remember when I was a child in that tried to learn new things If get a chance in sha Allah you ll satisfy my work
A

I was so attracted for your customer

I was so attracted for your customer service excellence I loved for this company I received alot of information which is very beneficial gleam claening giving more opportunities to their employee in India The experience was very good It was very easy to submit the application in Gleam I hope that I will get the job that you for the application
S

I am thoroughly impressed with the

I am thoroughly impressed with the cleaning services provided The team was punctual detail-oriented and left my home spotless Highly recommended for anyone looking for reliable and professional cleaning
A

I m happy with the phone and the deal I

I m happy with the phone and the deal I got from the company I wanted a good smartphone that did the basics and the site recommended one that ticked all the boxes Speaking with the service team helped me get exactly what I was looking for
B

Actually im new on this company thats i

Actually im new on this company thats i dont have too much to explain but the reason Behind of giving 5 star rating is they response very fast and explainfully Thats what i like too much
L

Has so far been a good experience

Has so far been a good experience Have a weekly clean with them System is simple to book and use Customer service reply quickly when needed and the cleaner I have works efficiently and keeps herself to herself when I m working at home
D

I applied for some companies recently

I applied for some companies recently and I thought with Gleam it is very easy and smooth process i done The site is proper working without any problem So overall experience with the Gleam is best for me Thank you
B

Great service

Great service reasonable prices easy to book

About Gleam

Gleam Cleaning cleans homes reliably and affordably for only £14.99 per hour. We pride ourselves on having great customer service combined with true quality.

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Frequently Asked Questions

Gleam Cleaning offers several tailored cleaning options: Gleam Home (£16.99 per hour, minimum 3 hours) for regular home cleaning, Gleam Express (from £17.99 per hour, minimum 2 hours) for smaller properties and holiday rentals, Gleam Specialist (from £32.99 per hour) for last-minute, deep, tenancy, move-in/move-out, and event cleaning, and Gleam for Business (from £16.99 per hour, minimum 3 hours) which is Public Health England compliant for offices, retail spaces, and galleries.

You can book a cleaning instantly online through the Gleam platform by specifying your location and desired time. The system supports one-off cleans, recurring bookings, and the ability to select the same cleaner for continuity. All appointments, payments, and management are handled via the online portal.

Yes, most services have a minimum booking time: Gleam Home and Gleam for Business require a minimum of 3 hours, while Gleam Express requires a minimum of 2 hours. Gleam Specialist services also typically require a minimum of 3 hours.

Yes, Gleam emphasizes a rigorous selection process, conducting face-to-face interviews, extensive vetting, and reference checks for all cleaners. The platform monitors performance through customer ratings and maintains a satisfaction guarantee.

It is recommended, especially for weekly or fortnightly repeat cleans, to be there for the first clean to meet the cleaner and provide any special instructions. However, you can also provide additional instructions during your booking if you cannot be present.

About Gleam

Gleam Cleaning: London’s Most Trusted Home Cleaning Service

Gleam.cleaning is a London-based home cleaning and housekeeping service built around reliability, affordability, and outstanding customer service. Operating under the promise of clear pricing and high-quality care, the platform provides professionally vetted cleaners who meet Defra and PHE compliant standards while always working at or above the living wage. The service holds an excellent Trustpilot rating and emphasizes a straightforward, transparent booking experience for clients across the city.

Simple, Online Booking and Management

The Gleam platform enables users to book cleaning appointments instantly by specifying location and time. The system supports one-off cleans, recurring bookings, and the ability to select the same cleaner for continuity. All appointments, payments, and management are handled online through a dedicated portal, making scheduling convenient and minimizing administrative effort for customers.

Service Offerings and Coverage

Gleam provides several tailored cleaning options to suit different needs:

  • Gleam Home:Priced at £16.99 per hour with a minimum of three hours, designed for regular home cleaning.
  • Gleam Express:From £17.99 per hour, aimed at smaller properties and holiday rentals with flexible scheduling.
  • Gleam Specialist:From £32.99 per hour, available for last-minute, deep, tenancy, move-in/move-out, and event cleaning.
  • Gleam for Business:Public Health England compliant cleaning for offices, retail spaces, and galleries, starting from £16.99 per hour with a minimum of three hours.

Service coverage extends across London, including areas such as Battersea, Camden, Clapham, Greenwich, Hackney, Hampstead, Islington, Notting Hill, Pimlico, Stratford, Wandsworth, and surrounding regions, as well as other UK cities including Manchester, Birmingham, Edinburgh, Brighton, and Cardiff.

Commitment to Quality and Trust

Gleam emphasizes a rigorous selection process, conducting face-to-face interviews, extensive vetting, and reference checks for all cleaners. The platform maintains a satisfaction guarantee, monitors performance through customer ratings, and offers 24/7 support with dedicated managers for repeat clients. The company also runs a referral program that rewards both existing and new customers with savings.

Social Responsibility and Customer Support

In partnership with Trees For Cities, Gleam contributes to air-cleaning initiatives in urban areas, aligning environmental responsibility with home care. Customer questions are supported through detailed FAQs covering topics such as attendance requirements, cleaning materials, and monitoring procedures, reinforcing transparency and ease of use.