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Gleam Reviews

Gleam.cleaning | Trusted Home Cleaners

gleam.cleaning
3.60
134 reviews
Great Rating
Based on 134 user experiences

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Rated 3.60 out of 5 by 134 customers

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AI Review Summary Based on 134 reviews

Gleam receives strong overall ratings, with many customers praising the quality of cleaning, convenience of booking, and professionalism of cleaners. Positive feedback highlights reliable service, thoroughness, and competitive pricing. Negative reviews emphasize issues with reliability, no-shows, hidden fees, and poor customer service. Mixed experiences are noted regarding communication responsiveness and consistency of cleaning standards across different cleaners.

What customers love
  • Convenient booking process
  • Professional and friendly cleaners
  • Competitive pricing
Common concerns
  • Unreliable scheduling
  • Hidden fees
  • Poor customer service

Last updated 3 months ago

H

Not competent enough

Only the first cleaning was alright then everything going down the hill The cleaner cake almost 15mins late keep answering phone and talking on mobile almost use window cleaner to my expensive wood table and almost use cloth from toilet to clean my bathroom She was cleaning everything in hurry I already told to focus on kitchen and bathroom but my kitchen surface still very sticky in some part on top of microwave still very dusty She didn t move some easy things on kitchen top and table in bedroom whilst dusting wiping When I took one bottle the dust still very thick there I already mentioned that I paid 4 hrs so if you come late you have to make up the hours I still at home after 2 5 hrs cleaning and she already almost finish and I said please be more details if you have time I left the house for a while and came back 30mins before 4 hrs due if she make up her lateness time and she was already stop cleaning and just moved around and asked me to check I spot some part still dirty on floor She cleaned it again and I emphasise again you still have 30mins as you were late However she just moved around for 10mins and started to put her clothes back ready to leave My husband asked if she had already mopping the floor She said yes but we didn t smell any flooring detergent that we normally could smell for hours after every cleaning The floor felt still sticky and not clean Anyway I let her go home early as I didn t want to keep anyone that didn t feel like cleaning Please do not send Farida again I m currently looking for routine forthrightly cleaner but from the 3 cleaners Gleam have sent none of them really met the standard of professional cleaner that I used to have The first was good but her availability was hard as she was also full time worker The 2nd was just adequate and need lot of instructions and the last one was the worst None of them have been really trained properly to be a competent professional cleaner though I doubt if they are having any insurance if causing any damage or lost
K

I would of given them 1 star only for there quick reply and refubd in full

I would of given them 1 star only for there prompt ish reply I booked as a new customer after reading there online FAQ S i booked a afternoon slot as id be home to meet the cleaner but sadly my work rota changed I tryed to cancel online at 10am Sat morning clean booked 15 30 monday there online system said i cant change or cancel online as to late Yet there email says within 48hrs Gleam sent me cleaners number so i sent her message and she was happy to slot me in a few days later perfect for me The day of the clean the cleaner arrived on time i showed her round and where cleaning products where etc This where it went wrong She took a duster and kitchen spray to the bathroom wiped them took same unwashed duster to my kitchen She never took any cleaning products at all only a dudter to wipe the kitchen spray away Granted i told her not to do one of 3 bedrooms for someone was on nights asleep still My clean was for 2hrs and this cleaner was done in 45mins up and down she never changed bins dust anywhere She even put the empty floor cleaner back under the sink Shes told me when i greeted her at door that i live too far for her she slated 2 of her older clients off Complained to gleam and yes its hard to contact them only by e-mail had a withheld call from same woman Askin for photos which i took They took the money but also semt a refund in full the same say I womt use gleam again because of this there cleanees are not vetted in my opinion I only got a reply after i told them the payment has been put on hold pemding a outcome My advice is look around more I found a new lical cleaner for same price
A

Refunded unfair fee after I gave them a poor review

My original review said Dishonest and had the following text Their website says no hidden fees and no contract or fees But if you dig into their terms and conditions it says that if you choose a recurring cleaning you have to pay a 48 cancellation fee no matter how much notice you give This was not clearly spelled out The cleaner cancelled the first time and didn t stay the full time the second time so I cancelled the service and then I discovered they want to charge me 48 I believe terms conditions need to be fair and cancellation fees are only allowed to cover actual business losses They then sent me this message Hi We re sorry you have been unhappy with the service and it s understandable given the circumstances that you are not happy paying a cancellation fee We ve seen your trust pilot review and given the circumstances on this occasion we d be happy to waive the fee and offer you a free hour off the cost of your next booking should you decide to give us a chance to get you set up with a great cleaner in your area Although cancellation fees are very normal when making recurring bookings we d hope that if you re happy with this as a resolution you would be happy to remove the review Do let us know and hopefully we can get this resolved as soon as possible Warm regards Gleam Team I then edited the review from one star to two stars - it s still not reasonable to have to complain on trustpilot to get action on a fee that shouldn t be there in the first place although it s better than nothing
D

Unreliable for one-off cleans

I ve booked 3 one-off cleans with GLEAM The first went fine logistically and the cleaner did a decent job the mirrors were streaky but the floors were clean However on the next two occasions GLEAM sent a confirmation email with both the time I d booked and a different time only a day or two prior I do not always have the flexibility to have appointments changed at the last minute and found this frustrating On the third occasion the same thing happened with two confirmation times being sent and in the end the cleaner never showed up for either time I tried to contact GLEAM and requested a call back and no one ever followed up with me I only received a cancellation email after the appointment was supposed to take place to explain that the cleaner could not come in due to personal reasons and GLEAM offered a discount on my next clean However since I do not have flexibility to have appointments moved on me I will not be using this company again
A

Gleam does not appear to be very considerate of its cleaners

Gleam does not appear to be very considerate of its cleaners I had two cleaners and they both quit in frustration Gleam placed a lot of attention on communicating with me as a customer many emails etc - which was great but I heard multiple times from my cleaners that Gleam failed to provide them with important information leading them to waste their time or to frustrating mis-communication I provided suggestions to Gleam to improve their services e g they can conduct exit interviews to find out why cleaners are leaving they can improve their communication processes with cleaners It would be great if they made some changes to increase the satisfaction of their cleaners because the idea of the business is a good one
M

House not cleaned properly

The cleaner didn t clean the house properly and did everything to finish as soon as possible It s painful to pay for 4 hours when the cleaner stays only 2 hours and the things don t get done properly
M

Inexperienced company

Well the cleaner only showed up once After 2 no shows and questionable excuses regarding the calendar on the website messing up I cancelled Overall - unreliable and you will experience the immaturity of this company
L

Just had a visit from Gleam cleaners

Just had a visit from Gleam cleaners the cleaner arrived late and finished early saying she was too tired to carry on Window cleaner was used on kitchen surfaces and cleaner begrudgingly cleaned under bed - a terrible service
B

Too much hassle

The cleaners normally do a great job BUT they keep cancelling rescheduling all the time I have been rescheduled twice out of 4 times What is the point of using this type of service Also once the cleaner contacted me directly several time to reschedule it Again is it not something gleam should be in charge of
O

Average

The turnover of cleaners is high so i am consistently having to take the morning off work to meet the new cleaner and provide keys Equally the standard of cleaning varies from very good to average poor from cleaner to cleaner My biggest bug bare however is the lack of phone number to contact the company even when you are a client If there is an emergency there is no way to instantly get in touch Only a call back option

About Gleam

Gleam Cleaning cleans homes reliably and affordably for only £14.99 per hour. We pride ourselves on having great customer service combined with true quality.

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Frequently Asked Questions

Gleam Cleaning offers several tailored cleaning options: Gleam Home (£16.99 per hour, minimum 3 hours) for regular home cleaning, Gleam Express (from £17.99 per hour, minimum 2 hours) for smaller properties and holiday rentals, Gleam Specialist (from £32.99 per hour) for last-minute, deep, tenancy, move-in/move-out, and event cleaning, and Gleam for Business (from £16.99 per hour, minimum 3 hours) which is Public Health England compliant for offices, retail spaces, and galleries.

You can book a cleaning instantly online through the Gleam platform by specifying your location and desired time. The system supports one-off cleans, recurring bookings, and the ability to select the same cleaner for continuity. All appointments, payments, and management are handled via the online portal.

Yes, most services have a minimum booking time: Gleam Home and Gleam for Business require a minimum of 3 hours, while Gleam Express requires a minimum of 2 hours. Gleam Specialist services also typically require a minimum of 3 hours.

Yes, Gleam emphasizes a rigorous selection process, conducting face-to-face interviews, extensive vetting, and reference checks for all cleaners. The platform monitors performance through customer ratings and maintains a satisfaction guarantee.

It is recommended, especially for weekly or fortnightly repeat cleans, to be there for the first clean to meet the cleaner and provide any special instructions. However, you can also provide additional instructions during your booking if you cannot be present.

About Gleam

Gleam Cleaning: London’s Most Trusted Home Cleaning Service

Gleam.cleaning is a London-based home cleaning and housekeeping service built around reliability, affordability, and outstanding customer service. Operating under the promise of clear pricing and high-quality care, the platform provides professionally vetted cleaners who meet Defra and PHE compliant standards while always working at or above the living wage. The service holds an excellent Trustpilot rating and emphasizes a straightforward, transparent booking experience for clients across the city.

Simple, Online Booking and Management

The Gleam platform enables users to book cleaning appointments instantly by specifying location and time. The system supports one-off cleans, recurring bookings, and the ability to select the same cleaner for continuity. All appointments, payments, and management are handled online through a dedicated portal, making scheduling convenient and minimizing administrative effort for customers.

Service Offerings and Coverage

Gleam provides several tailored cleaning options to suit different needs:

  • Gleam Home:Priced at £16.99 per hour with a minimum of three hours, designed for regular home cleaning.
  • Gleam Express:From £17.99 per hour, aimed at smaller properties and holiday rentals with flexible scheduling.
  • Gleam Specialist:From £32.99 per hour, available for last-minute, deep, tenancy, move-in/move-out, and event cleaning.
  • Gleam for Business:Public Health England compliant cleaning for offices, retail spaces, and galleries, starting from £16.99 per hour with a minimum of three hours.

Service coverage extends across London, including areas such as Battersea, Camden, Clapham, Greenwich, Hackney, Hampstead, Islington, Notting Hill, Pimlico, Stratford, Wandsworth, and surrounding regions, as well as other UK cities including Manchester, Birmingham, Edinburgh, Brighton, and Cardiff.

Commitment to Quality and Trust

Gleam emphasizes a rigorous selection process, conducting face-to-face interviews, extensive vetting, and reference checks for all cleaners. The platform maintains a satisfaction guarantee, monitors performance through customer ratings, and offers 24/7 support with dedicated managers for repeat clients. The company also runs a referral program that rewards both existing and new customers with savings.

Social Responsibility and Customer Support

In partnership with Trees For Cities, Gleam contributes to air-cleaning initiatives in urban areas, aligning environmental responsibility with home care. Customer questions are supported through detailed FAQs covering topics such as attendance requirements, cleaning materials, and monitoring procedures, reinforcing transparency and ease of use.