Skip to main content

Gleam Reviews

Gleam.cleaning | Trusted Home Cleaners

gleam.cleaning
3.60
134 reviews
Great Rating
Based on 134 user experiences

RatingFacts is an independent review platform and is not affiliated with Gleam (gleam.cleaning). All trademarks, logos and brand names are the property of their respective owners. Learn more · Report abuse

Rated 3.60 out of 5 by 134 customers

All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ Positive Neutral Negative Reset Filter
AI Review Summary Based on 134 reviews

Gleam receives strong overall ratings, with many customers praising the quality of cleaning, convenience of booking, and professionalism of cleaners. Positive feedback highlights reliable service, thoroughness, and competitive pricing. Negative reviews emphasize issues with reliability, no-shows, hidden fees, and poor customer service. Mixed experiences are noted regarding communication responsiveness and consistency of cleaning standards across different cleaners.

What customers love
  • Convenient booking process
  • Professional and friendly cleaners
  • Competitive pricing
Common concerns
  • Unreliable scheduling
  • Hidden fees
  • Poor customer service

Last updated 3 months ago

R

AVOID Awful company

I wrote Gleam a negative review in November 2019 because of the multiple mistakes that they had made and to make others aware of their hidden charges They offered to either let me leave their company without having to pay the 48 leaving fee or my next clean to be half price I chose to leave They then charged my bank account 48 anyway and told me that if I don t remove the negative review they will not refund it What a joke They are a terrrible company and I would not recommend them at all
M

Awful company that robbed me and my clients

Awful company I joined as a cleaner expecting more than basic wages as was advertised But most jobs are 11ph They charge you 25 if you miss a shift even if ill and because the pay is so poor they charge clients 30 ph btw the cleaners often leave and if a client has befriended one and asks them to stay as a private cleaner they also get charged 100 for breach of contract They haven t paid me for 2 weeks because I left and charged 2 clients 100 each One of them is a disabled old lady who simply didn t want to keep changing cleaners so she asked me to stay with her until my new jobs started And now I m 2 weeks with no wages and she got fined 100 Great business model I guess Just employ and charge everyone Stay well away
T

Cleaner never arrived on day of clean with no communication

Cleaner never arrived on day of clean I had to contact Gleam to find out what was going on after waiting for an hour They then told me they would find a replacement within a few days One week later still no replacement Very poor communication and service
N

Very disappointing experience

I was really disappointed with this company The cleans when they turned up were brilliant But I would get last minute cancellations quite often and the cleaners were just really unreliable A couple of them also didn t seem to know how it worked and thought I was meant to pay them not the company But my main issue is the company themselves and their complete lack of communication and transparency They assured me in earnest that the last cleaner they assigned me would be my regular Then at around 8pm the night before she was due when I d spent the evening running around tidying up they emailed me acting like that was never the case Not the first time they had done that either I just found it all to be very disingenous on their part and to be honest it upset me more than the unreliability of the cleaners themselves When I called them out on it they told me that they were having lots of problems finding reliable cleaners in my area which just felt like a weak excuse Especially since I am now with another company that doesn t have that problem but charges a bit more and is transparent about what their cleaners are paid so I m guessing the conditions are just better In any case I am a neurodiverse working mum and was struggling to maintain my household under the various challenges and pressures the whole point of getting a cleaner was to take that stress away and I m sorry to say that all this company did was add to it
I

Avoid avoid avoid

Avoid avoid avoid Would give them a zero if I could Booked an end of tenancy clean and house was left in a filthy state dust still everywhere floors not hoovered despite a hoover being provided and bathrooms barely looked as if they d been touched Sent photos and they agreed to refund me However it has been two months and they are claiming they cannot refund me until the cleaner refunds them despite them being a monetised business and the fact that my transaction was with them and not the individual cleaner Absolutely shocking customer service and shocking clean Avoid avoid avoid
L

Booked a cleaner online and received

Booked a cleaner online and received email confirmation of it I took the morning off work for it but the cleaner didn t even turn up and I received no response from their help email Called a tel number online for a company called Gleam Clean it turned out to be a car company with the same name but the lady who answered said whoever this cleaning company is I d stop using them immediately because we get accidental calls for them ALL THE TIME saying that a cleaner hasn t turned up They sound terrible DO NOT USE
A

There are hidden fees

They say on the landing page of the website that there are no hidden fees However after I tried to cancel a recurring booking after 2 cleans because I was not satisfied with either the cleaner or the company itself they are now charging 48 cancellation fee Turns out there is a hidden fee if it is under the 13 clean minimum This is despite their acknowledgement of low standard of work from one of the cleaners Beware
R

Didn t show up to booking

They called an hour after they were meant to arrive and said they were on our road but never arrived There was no way to contact them back and we never heard from them again Gleam cleaning has since contacted me and asked me to change my review and accepted that they were at fault but it was an honest mistake but as I hadn t replied they made a charge to my account for a random amount fraudulently months after the incident Dishonest company
R

terrible and use your card without permission

Terrible and use your card without permission I tried cancelling because I didn t get a good service from the cleaner I tried for the first time I was just going to let it go because the cleaner was nice but they Instead of trying to rectify the situation used the card they had stored to charge me more as they considered it a one off which it wasn t the intent was continuous but they offer a bad service Pretty sure this is illegal so angry The cleaner made my bed by putting clean duvet covers on top of my sheets as sheets and didn t replace any of the sheets or duvets tbh I blame Gleam and not the cleaner they should check the cleaner understands basics before sending them out
J

Appalling customer service

Appalling customer service Their second cleaner first one I replaced because she failed to clean a 2 bed flat in 5 hours and tried to charge me more damaged my kitchen having admitted to using a spoon to try and remove a stain from a worktop Gleam then refused to refund me the cost of the clean or offer any compensation

About Gleam

Gleam Cleaning cleans homes reliably and affordably for only £14.99 per hour. We pride ourselves on having great customer service combined with true quality.

Visit Website

Own this business?

Claim your profile to respond to reviews, manage your listing, and build trust with customers.

Claim This Business

Frequently Asked Questions

Gleam Cleaning offers several tailored cleaning options: Gleam Home (£16.99 per hour, minimum 3 hours) for regular home cleaning, Gleam Express (from £17.99 per hour, minimum 2 hours) for smaller properties and holiday rentals, Gleam Specialist (from £32.99 per hour) for last-minute, deep, tenancy, move-in/move-out, and event cleaning, and Gleam for Business (from £16.99 per hour, minimum 3 hours) which is Public Health England compliant for offices, retail spaces, and galleries.

You can book a cleaning instantly online through the Gleam platform by specifying your location and desired time. The system supports one-off cleans, recurring bookings, and the ability to select the same cleaner for continuity. All appointments, payments, and management are handled via the online portal.

Yes, most services have a minimum booking time: Gleam Home and Gleam for Business require a minimum of 3 hours, while Gleam Express requires a minimum of 2 hours. Gleam Specialist services also typically require a minimum of 3 hours.

Yes, Gleam emphasizes a rigorous selection process, conducting face-to-face interviews, extensive vetting, and reference checks for all cleaners. The platform monitors performance through customer ratings and maintains a satisfaction guarantee.

It is recommended, especially for weekly or fortnightly repeat cleans, to be there for the first clean to meet the cleaner and provide any special instructions. However, you can also provide additional instructions during your booking if you cannot be present.

About Gleam

Gleam Cleaning: London’s Most Trusted Home Cleaning Service

Gleam.cleaning is a London-based home cleaning and housekeeping service built around reliability, affordability, and outstanding customer service. Operating under the promise of clear pricing and high-quality care, the platform provides professionally vetted cleaners who meet Defra and PHE compliant standards while always working at or above the living wage. The service holds an excellent Trustpilot rating and emphasizes a straightforward, transparent booking experience for clients across the city.

Simple, Online Booking and Management

The Gleam platform enables users to book cleaning appointments instantly by specifying location and time. The system supports one-off cleans, recurring bookings, and the ability to select the same cleaner for continuity. All appointments, payments, and management are handled online through a dedicated portal, making scheduling convenient and minimizing administrative effort for customers.

Service Offerings and Coverage

Gleam provides several tailored cleaning options to suit different needs:

  • Gleam Home:Priced at £16.99 per hour with a minimum of three hours, designed for regular home cleaning.
  • Gleam Express:From £17.99 per hour, aimed at smaller properties and holiday rentals with flexible scheduling.
  • Gleam Specialist:From £32.99 per hour, available for last-minute, deep, tenancy, move-in/move-out, and event cleaning.
  • Gleam for Business:Public Health England compliant cleaning for offices, retail spaces, and galleries, starting from £16.99 per hour with a minimum of three hours.

Service coverage extends across London, including areas such as Battersea, Camden, Clapham, Greenwich, Hackney, Hampstead, Islington, Notting Hill, Pimlico, Stratford, Wandsworth, and surrounding regions, as well as other UK cities including Manchester, Birmingham, Edinburgh, Brighton, and Cardiff.

Commitment to Quality and Trust

Gleam emphasizes a rigorous selection process, conducting face-to-face interviews, extensive vetting, and reference checks for all cleaners. The platform maintains a satisfaction guarantee, monitors performance through customer ratings, and offers 24/7 support with dedicated managers for repeat clients. The company also runs a referral program that rewards both existing and new customers with savings.

Social Responsibility and Customer Support

In partnership with Trees For Cities, Gleam contributes to air-cleaning initiatives in urban areas, aligning environmental responsibility with home care. Customer questions are supported through detailed FAQs covering topics such as attendance requirements, cleaning materials, and monitoring procedures, reinforcing transparency and ease of use.