


Based on authentic user experiences
Floopy
6727 reviews
N/A
1 year ago
GREAT
I flew on a 747-800 to Germany and had a pleasant experience peaceful in the cabin amazing food and great service The flight back was Great too Not to mention the hop from Germany to Poland but it was AMAZING The hop back was amazing too I would recommend this to EVERYONE
DAVIDE MENZIO
6727 reviews
N/A
1 year ago
A good employed within many bad ones
After 3 calls with incompentet agents I was assisted by Olivier from Capetown He was cordial patient and understanding he proposed me a solution that didn t fit me and canceled my flights and issued the refund Lufthansa needs more people like him
Mads Hank Mortensen
6727 reviews
N/A
1 year ago
Lufthansa is back what a pleasure
I had the pleasure of flying from Hamburg to Munich and Munich to Malaga the 21st of June Samt plane and staff on both routes Amazing people High level of service Big smilesFelt so welcome on boardWhat a pleasure I wanted to give feedback I the app but it did not work so I hope you Will forward it to the team
Mattias Alhem
6727 reviews
N/A
1 year ago
Super nice costumer service
Have been in contact with Lufthansa customer service a couple of times during this corona pandemic and every time has been a blessing Very service minded helping as best they can and just being nice Quick to answer too Only have one name at hand now Sylvia at YPQ centre in Toronto but you are all awesome Keep up the good work Lufthansa people
Den
6727 reviews
N/A
1 year ago
Very Helpul Customer Service thank you Lufthansa
Booked Lufthansa flights through Expedia and they were cancelled due to Coronavirus Expedia very unhelpful and telling me what I knew to be untrue about airline Terms so called Lufthansa directly Spoke to a gentleman in their German office who was really really helpful Excellent service Just wished I d booked directly with Lufthansa and not through Expedia certainly will do so in the future
Person
6727 reviews
N/A
1 year ago
My experience with Lufthansa
I flew Lufthansa and it was really nice I don t understand why people are rating it so badly I mean it isn t the BEST PLANE EVER but it was still a really nice experience and I would like to fly it again Here is what I think about Lufthansa Comfort- 4 5 starsfood- 3 5 starsBaggage capacity-5 5 starsCabin Crew- 5 5 starsTakeoff- 5 5 starsLanding- 3 5 stars
Harikisan Pandurang
6727 reviews
N/A
1 year ago
I suggest to travel with Lufthansa
I suggest to travel with Lufthansa The customer service is extremely professional They are ready to help with you different option like change date route etc I am really impressed with the service provided by Lufthansa I had a very bad exp with other airline When I compare other with Lufthansa I find Lufthansa is on higher side This is a true feedback from me
Helene Jardon
6727 reviews
N/A
1 year ago
re-booking
My 3 year old flew on holiday with grandma but needs to come back earlier than expected I phoned Lufthansa this evening to book myself onto a flight to Germany to fetch my daughter so I could fly back to the UK This meant booking a new flight and changing my daughter s booking so she would be on the same return flight of me Yumi the lady who I spoke to was incredibly helpful in dealing with all of this Thank you
Jakob
6727 reviews
N/A
1 year ago
Overall great experience
Obviously the airline and travel business is always prone to fuckups and disruptions but with Lufthansa I always feel they do everything they can to make up for such situations and deliver the best possible experience Being stranded with Ryanair or Easyjet is pure horror whereas with Lufthansa you know there is actually someone trying to solve it and often actually achieve it
Vm
6727 reviews
N/A
1 year ago
Reliable airline
While British Airways cancelled my flight last minute two hours before departure and didn t offer me any alternative flight Lufthansa was really reliable and on time I was really glad to find them