Lufthansa Reviews

Lufthansa is back what a pleasure

I had the pleasure of flying from Hamburg to Munich and Munich to Malaga the 21st of June Samt plane and staff on both routes Amazing people High level of service Big smilesFelt so welcome on boardWhat a pleasure I wanted to give feedback I the app but it did not work so I hope you Will forward it to the team

Super nice costumer service

Have been in contact with Lufthansa customer service a couple of times during this corona pandemic and every time has been a blessing Very service minded helping as best they can and just being nice Quick to answer too Only have one name at hand now Sylvia at YPQ centre in Toronto but you are all awesome Keep up the good work Lufthansa people

Very Helpul Customer Service thank you Lufthansa

Booked Lufthansa flights through Expedia and they were cancelled due to Coronavirus Expedia very unhelpful and telling me what I knew to be untrue about airline Terms so called Lufthansa directly Spoke to a gentleman in their German office who was really really helpful Excellent service Just wished I d booked directly with Lufthansa and not through Expedia certainly will do so in the future

My experience with Lufthansa

I flew Lufthansa and it was really nice I don t understand why people are rating it so badly I mean it isn t the BEST PLANE EVER but it was still a really nice experience and I would like to fly it again Here is what I think about Lufthansa Comfort- 4 5 starsfood- 3 5 starsBaggage capacity-5 5 starsCabin Crew- 5 5 starsTakeoff- 5 5 starsLanding- 3 5 stars

I suggest to travel with Lufthansa

I suggest to travel with Lufthansa The customer service is extremely professional They are ready to help with you different option like change date route etc I am really impressed with the service provided by Lufthansa I had a very bad exp with other airline When I compare other with Lufthansa I find Lufthansa is on higher side This is a true feedback from me

re-booking

My 3 year old flew on holiday with grandma but needs to come back earlier than expected I phoned Lufthansa this evening to book myself onto a flight to Germany to fetch my daughter so I could fly back to the UK This meant booking a new flight and changing my daughter s booking so she would be on the same return flight of me Yumi the lady who I spoke to was incredibly helpful in dealing with all of this Thank you

Overall great experience

Obviously the airline and travel business is always prone to fuckups and disruptions but with Lufthansa I always feel they do everything they can to make up for such situations and deliver the best possible experience Being stranded with Ryanair or Easyjet is pure horror whereas with Lufthansa you know there is actually someone trying to solve it and often actually achieve it

Reliable airline

While British Airways cancelled my flight last minute two hours before departure and didn t offer me any alternative flight Lufthansa was really reliable and on time I was really glad to find them